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Featured Questions
COVID-19: Where can I get, when can I get and how can I cancel my COVID-19 Vaccine appointments?- Where can I book an appointment?
... (more)
Where can I book an appointment?
Please head to the Southern Nevada Health District to book a
first or second dose appointment. https://vax4nv.nv.gov/patient/s
You can also find a vaccine provider at the Immunize Nevada
Website https://www.immunizenevada.org/covid-19-vaccine-locator
or call the Nevada State Call Center. The call center is open 8 a.m. to 8 p.m.
seven days a week and can be reached at 1-800-401-0946.
How to cancel my Signup Genius Appointment?
If you need to cancel your appointment, select “Edit My Sign
Up. You will need to delete you current appointment and register for a new
appointment. You are highly encourage to make sure there are openings before
cancelling your appointment. *Note: Last appointment in Signup Genius is March
4th. There will be no additional second dose appointments at this
site. Those that need to reschedule for a date after March 4th will
need to schedule a second dose at the Convention Center. https://covid.southernnevadahealthdistrict.org/vaccine/
What if I am sick on the day of my vaccination?
You are asked to be in good health to receive your
vaccination. You will need to reschedule your appointment for when you are
feeling well.
What if I have COVID-19 or have recently had COVID-19, do I
need to reschedule my appointment?
If you have COVID-19, you should wait to be vaccinated until
you are symptom free and are no longer under isolation requirements.
What should I do if I lost my COVID-19 Vaccination card?
To access your immunization record go to: https://izrecord.nv.gov Enter your personal information (name and date of birth) to match what you entered on your vaccination form.
It is suggested you take a picture of your vaccination card in addition to emailing a copy of your card to yourself.
(FAQ11703)
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I am a property manager/realtor/other agent: How do I change the mailing address or start/stop service at a...- Service Requests from property managers, realtors, or other agents should be submitted by completing a case in Contact H... (more)
- Service Requests from property managers, realtors, or other agents should be submitted by completing a case in Contact Henderson. Requests are processed in the order received and may take 3 - 5 business days. In order to facilitate processing, please complete all requested fields. NOTE: Faxed requests are NOT accepted.
(FAQ7987)
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Report Water Waste: How do I report water waste/water running down the sidewalk/someone watering on a day d...- Common examples of water waste include:Water flowing off private propertyWatering outside of yo... (more)
- Common examples of water waste include:
- Water flowing off private property
- Watering outside of your assigned day or time
- Draining a pool or spa into the street
- Failure to repair a leak or broken sprinkler
When reporting water waste, be sure to include the time, date, location, and type of violation observed. You may also include your contact information if you would like to be contacted regarding your report, or you can choose to submit your report anonymously.
Photos of the problem are often helpful, but not required. The most helpful picture is a wide shot of the area, with the suspected violation included in the frame, which helps us pinpoint the cause of the issue. If there is a broken fixture or sprinkler, a second, closer photo may be useful.
To report water waste, click on the link below to submit a request or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ4036)
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Water/Sewer Service: How do I start and/or stop residential water/sewer service?- Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Departm... (more)
- Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Department of Utility Services Customer Care Center at (702) 267-5900. Federal Red Flag regulations require positive identity verification for utility service requests which we are not able to accomplish via web or email inquiries.
If you are a property manager/real estate agent, please refer to the topic Water & Sewer -> Property Agent Service Request.
International customers should follow the instructions under the topic Water & Sewer -> International Customers.
For additional questions, Customer Service Specialists are available to assist you Monday through Thursday from 7:30 a.m. to 5:30 p.m. PST.
(FAQ3686)
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Planning Commission Item: How can I voice my support or opposition to an item or application on a Planning...- There are several ways. Please include the hearing date and either the application number or agenda item number when su... (more)
- There are several ways. Please include the hearing date and either the application number or agenda item number when submitting comments.
You may submit your comments of support or opposition here through Contact Henderson: just click "submit request." Second, if you received a yellow postcard from the City in the mail, you can check the box "support" or "oppose" (or whatever other options are provided) and mail or fax it back to us. Our fax number is 702-267-1501 (please address it to "Planning Commission"). You can also mail or fax us a letter. Our mailing address is:
Planning Commission
City of Henderson
PO Box 95050 MSC 115
Henderson NV 89009-5050
Finally, you may speak at the Planning Commission meeting. Meetings are held once per month. See this link for a Planning Commission meeting schedule.
Please note that in order to obtain legal standing for filing an appeal, it is necessary to provide your name and address for the public record, either in writing or in person at the Planning Commission meeting. Anonymous comments will be included in the public record but will not establish standing for appeals.
(FAQ5362)
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High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment t...- The City of Henderson Leak Adjustment Program (LAP) offers premise-based adjustments in the case of significant leaks. A... (more)
- The City of Henderson Leak Adjustment Program (LAP) offers premise-based adjustments in the case of significant leaks. Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the City during a major leak. The adjustment is limited to two (2) adjustments in five (5) years for leak occurrences that are greater than twice the normal consumption. The maximum adjustment is for three (3) billing cycles and the City will match to the highest tier the leak reached.
Leak Adjustment Program Qualifications:
• Water consumption during leak was more than double that of the same period of the previous year (for up to three billing cycles)
• The leak which caused the high consumption has been repaired
• Proof of repair is required. Examples include: receipts for labor, parts, equipment, photos, etc.
• Water consumption has returned to normal for at least one subsequent billing cycle
• Must have active water service 13 months prior to leak.
If you meet ALL qualifications above, you may request a leak adjustment. Upon receipt and verification of all required information, as well as acceptance of the leak adjustment amount, the leak adjustment will be applied to your account and appear on the subsequent bill.
If you think you qualify for this program, click on the blue "submit a request or question" link below.
(FAQ8136)
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Old Gasoline/Oil: What do I do with old gasoline/oil/paint that I don't want? - Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer ... (more)
- Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer station located at 560 Cape Horn Drive in Henderson or their recycling center located at 333 West Gowan Road in North Las Vegas. You can contact Republic Services at 735-5151 or visit the Republic Services website
to verify what materials can be accepted at their drop-off locations and to inquire about days and hours of operation. Residents who are already customers of Republic Services for residential trash collection will not be charged a fee however you will be required to show a copy of your last Republic Services residential bill and valid photo identification.
Additionally, some wastes such as used motor oil and lead-acid car batteries can be taken to local businesses that send the items out for recycling. For more information on this subject, contact the Southern Nevada Recycling Coordinator at 1-800-597-5865 or visit the Southern Nevada Recycling website.
(FAQ3517)
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Abandoned Vehicle: How do I report an abandoned or junk vehicle?- Please submit your request below and provide a description and location of the vehicle.... (more)
- Please submit your request below and provide a description and location of the vehicle.
(FAQ11414)
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Hydrant Meter Set: Submit Set Request- Find the hydrant # HERE. You are required to review the ... (more)
- Find the hydrant # HERE. You are required to review the Hydrant Meter Operational Procedure & Conditions. A $500 refundable deposit and a $50 set fee will be applied to the applicant's first bill.
For further assistance or information, please contact New Construction at (702) 267-3720, Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ4529)
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Court Date: When is my next court date?- Traffic and Parking Citations: The court date and time is noted on the bottom of your citation.... (more)
Traffic and Parking Citations: The court date and time is noted on the bottom of your citation.
Court dates may also be found by utilizing Municipal Court's online records system.
(FAQ3692)
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Incident Report: How do I request a copy of an Incident Report?- In many cases Incident Reports are available for public dissemination as long as the case is no longer under investigati... (more)
- In many cases Incident Reports are available for public dissemination as long as the case is no longer under investigation. Please complete a Contact Henderson case submission and include the report number. If you submitted your report online, you will receive a copy of the report via email (upon approval). Learn more about our online reporting system at http://cityofhenderson.com/police/.
(FAQ9648)
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How can I pay my bill?- The City of Henderson offers a variety of options for paying your utility bill: 1) ... (more)
- The City of Henderson offers a variety of options for paying your utility bill:
1) Visit BillOnline where we accept MasterCard, Visa, Discover, Debit, and eCheck / ACH payments.
2) Enroll in AutoPay to have your bill paid automatically each month.
3) Call the Department of Utility Services Customer Care Center at 702-267-5900 to make your payment by credit or debit card using the automated payment system.
4) Mail your payment to the address on your statement.
5) Use the drop-box at City Hall (Basic Road entrance).
6) Enroll in an online bill payment program through your bank.
7) Pay in person at the Basic Road drive-through or walk-in cashier counters at Henderson City Hall, where we accept MasterCard, Visa, Discover, Debit, Check, and Cash payments.
(FAQ8151)
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Pet License: Pet license requirements for dogs, cats, and ferrets.- Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing ... (more)
- Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing within the City, any dog, cat or ferret over the age of three (3) months, shall within thirty (30) days after said pet attains the age of three (3) months or within thirty (30) days after first bringing said pet into the City, obtain for said pet a current pet license.
License fee for an animal that is not spayed or neutered is $25.00.
An unsterilized pet will also require a "breeder permit" obtained through Henderson Animal and Control. For breeder permit application please visit our website at https://www.cityofhenderson.com/government/departments/animal-control/animal-permit-applications
License fee for an animal that has been spayed or neutered spayed is $10.00. A current proof of rabies vaccine is also required to license your dog, cat, and ferret. https://www.cityofhenderson.com/government/departments/animal-control/pet-licenses
A senior citizen discount is also available for those 55 and older.
For more information please contact the Henderson Animal shelter at 702-267-4970 or go to our website at https://www.cityofhenderson.com/government/departments/animal-control
(FAQ3917)
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Barking dog/noisy animal: I need to report a barking dog/noisy animal. What do I do?- To file an on-line complaint click "next" to be guided through the process. You can also call Henderson Animal ... (more)
To file an on-line complaint click "next" to be guided through the process. You can also call Henderson Animal Care and Control at 702-267-4970 and leave a message for an Animal Control Officer to respond. You MUST provide your name and address to file a barking dog/noisy animal complaint. If you select anonymous or are entering the compliant via third party it will not be processed by Animal Control. You must provide the exact address of the barking/noisy animal that you are complaining about for an Officer to respond. For further information regarding barking dogs/animal noise please visit our website at https://www.cityofhenderson.com/government/departments/animal-control/animal-noise
(FAQ11401)
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Court Drop Box: Is there a drop box to make payments after normal business hours?- Yes, it is located at 243 S Water Street on the wall facing Water Street, just to the left of the entrance.... (more)
Yes, it is located at 243 S Water Street on the wall facing Water Street, just to the left of the entrance.
You may also pay eligible cases through the secure on-line payment process.
(FAQ5320)
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Water/Sewer Bill Discounts: I am a senior citizen with limited income/on EAP. Can I receive a discount on m...- The City of Henderson offers the following utility discount programs to qualifying customers: Senior Disco... (more)
The City of Henderson offers the following utility discount programs to qualifying customers:
Senior Discount
The City of Henderson will waive the monthly basic water and sewer service charge for seniors enrolled in the Nevada Energy Assistance Program (EAP). To qualify, a senior must be a resident of Henderson, must be the primary account holder on the utility bill, and must be a minimum of sixty-two (62) years of age. Program participants are required to re-qualify annually. Qualification guidelines are determined by the State of Nevada Division of Welfare and Supportive Services.
For more information on the EAP program, contact:
Energy Assistance Program South
3330 East Flamingo Road, Suite 55
Las Vegas, NV 89121
702.486.1404
Toll Free - 800.992.0900
Website - https://dwss.nv.gov/Energy/1_Energy_Assistance/
For assistance with EAP Enrollment along with other services, contact: HopeLink of Southern NV - Closed to outside visitors but we remain open with remote delivery due to COVID-19
178 Westminster Way Henderson NV 8 a.m. to 6 p.m. Monday through Thursday 702-566-0576 www.link2hope.org
City of Henderson Heritage Park Senior Facility - Currently closed due to COVID-19
Senior Services Office
300 S Racetrack Rd. (at Burkholder Blvd.)
10:00 a.m. to 1:00 p.m., Monday through Friday
702.267.2956
Disability Discount
The City of Henderson waives the monthly basic water and sewer service charges for customers who are permanently disabled.
In order to qualify for the discounted service, the customer receiving the discount must be the primary account holder on the utility bill, and the service address must be their primary residence.
Delayed Billing
The Delayed Billing Program assists customer whose only source of income is received once a month. It allows the primary account holder an additional week (7 days) to pay a bill without assessing a late fee.
How to apply
Submit a request through the Contact Henderson website.
If you are requesting a Senior Discount, attach proof of your EAP award letter to the case.
If you are requesting a Disability Discount, attach proof of permanent disability to the case. Example: Social Security Disability Benefit Verification Letter, PERS Disability Letter or other government agency disability letter.
If you are requesting Delayed Billing, attach proof of your monthly payment to the case. Example: Social Security Benefit Verification Letter, PERS Benefit Letter or any other government agency letter showing that you are receiving a monthly payment.
(FAQ6709)
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Business License: How much does a business license cost?- There are nearly 100 license classifications and the license fee is based upon the classification. In order to determine... (more)
- There are nearly 100 license classifications and the license fee is based upon the classification. In order to determine the correct classification(s) for your business, please contact the Business License office at (702)267-1730.
(FAQ10790)
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Travel Trailer Storage: Are there any restrictions on storage of travel trailers in residential areas?- You may have one travel trailer unit on the home premises of its owner when not used for living or sleeping purposes pro... (more)
- You may have one travel trailer unit on the home premises of its owner when not used for living or sleeping purposes provided that said trailer shall not be connected with or served by any electric, gas, or water facilities and cannot be longer than twenty-five feet. This vehicle will have to be properly registered and parked in the rear or side yard (behind a fence) or parked in a legal parking stall in front of the home.
(FAQ7079)
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Warrant: How can I see if I have an active warrant?- If you are unsure about your case status, you may review the Henderson Municipal Court ... (more)
If you are unsure about your case status, you may review the Henderson Municipal Court online records.
If you know that a warrant has been issued for your arrest, please contact the Marshal's Division at 702-267-3370. Failure to Pay warrants may be cleared by entering a plea and paying online.
(FAQ3711)
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Business License: Who is required to have a license?- Any person who conducts business within the City or based in the City must obtain a business license on or before the da... (more)
- Any person who conducts business within the City or based in the City must obtain a business license on or before the date the business commences. Conducting business in the City without a license can result in penalties, correction notices, citations or court actions. If you have any further questions, please contact the Business License office at (702)267-1730.
(FAQ10784)
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Traffic Signal and Lights: How do I report a problem with a traffic signal, street light, pavement marking ...- If you live in a private or gated neighborhood. the street lights and traffic signs are the responsibility of the HOA. P... (more)
- If you live in a private or gated neighborhood. the street lights and traffic signs are the responsibility of the HOA. Private streets are indicated by brown street name signs.
For a concern regarding a city street, submit the form below. If you need further assistance, call Traffic Services Maintenance at 702-267-3200.
(FAQ3884)
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Warrant: How can I take care of my warrant?- Failure to Pay warrants may be cleared by entering a plea and paying ... (more)
Failure to Pay warrants may be cleared by entering a plea and paying online.
All other warrants may be cleared by paying the full bail amount and additional warrant bail in person. The total bail amount is NOT listed in the online records.
If you know that a warrant has been issued for your arrest, you may contact the Marshal's Division at 702-267-3370.
(FAQ3712)
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Business License: How long is a license good for?- All licenses, except for gaming business licenses, issued by the City of Henderson are valid for six months and are rene... (more)
- All licenses, except for gaming business licenses, issued by the City of Henderson are valid for six months and are renewed semiannually. Licenses for gaming are valid for three months and are renewed quarterly (based on calendar quarters). If you have further questions, please contact the Business License office at (702)267-1730.
(FAQ10793)
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Hanging Trees/Plants: My neighbor's trees/plants are hanging over my property line, what are my rights and ...- This matter is a private property matter between you and your neighbor and the City cannot assist you as there is n... (more)
This matter is a private property matter between you and your neighbor and the City cannot assist you as there is not a violation of our Municipal Code. We would encourage you to contact an attorney to see what options are available.
Should the branches encroach onto your property (meaning they have grown on your side of the wall) you are allowed to cut them back to the property line, however you may be liable for damages to the tree.
You can also contact the Legal Aid Center of Southern Nevada as they assist homeowners with private property matters.
(FAQ6081)
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Police Report: How do I file a Police Report?- Call Communications (Dispatch) at 702-267-4913 and your call will be referred to a desk officer who will call you back a... (more)
- Call Communications (Dispatch) at 702-267-4913 and your call will be referred to a desk officer who will call you back and take the report, or you can go to the Main Police Station at 223 Lead St. from 7:30 a.m. to 5 p.m., 7 days a week, to file a report in person. You may also file a police report for non-violent crimes through our online reporting system at http://cityofhenderson.com/police/.
(FAQ3923)
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Room Rentals at Recreation Centers: Do you have rooms available for rent?- Rooms are available for rent at our recreation and senior centers (pending space and scheduling availability). For detai... (more)
- Rooms are available for rent at our recreation and senior centers (pending space and scheduling availability). For details, call the appropriate recreation center directly. Or visit our rentals page online
(FAQ7208)
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Multi-Jurisdictional License: What is a multi-jurisdictional business license?- A multi-jurisdictional business license is a license issued by a primary jurisdiction (Henderson, Las Vegas, North Las V... (more)
- A multi-jurisdictional business license is a license issued by a primary jurisdiction (Henderson, Las Vegas, North Las Vegas or unincorporated Clark County) authorizing a business to also operate in participating jurisdictions (Henderson, Las Vegas, North Las Vegas and unincorporated Clark County) as selected by the applicant/licensee. The multi-jurisdiction license is only available for license classifications as designated by the director, currently contractors licensed pursuant to NRS 624. If you have any further questions, please contact the Business License office at (702)267-1730.
(FAQ10795)
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Permit Application: As a homeowner, can I apply for my own permits?- If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. T... (more)
- If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. There are certain stipulations that you must agree to before the permits will be issued. As a homeowner, if you pull your own permits, you may prepare your own drawings and plans. This may be done without consulting an architect or designer, as long as the plans are legible and are Building and Fire Code compliant.
**Note** These policies do not apply to owners of rental properties, or owners of commercial properties. In those cases, a licensed contractor must be hired to perform all work and must be listed as the contractor of record on the permits.
(FAQ5277)
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Neighbors Trash: What can I do about the trash in my neighbors yard?- Our Code Enforcement office can address your concerns. Their number is 702-267-3950 or you can fill out the online requ... (more)
- Our Code Enforcement office can address your concerns. Their number is 702-267-3950 or you can fill out the online request form.
(FAQ3348)
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City of Henderson Supplement to SNWA Water Smart Landscapes (WSL) Rebate: - ... (more)
The City of Henderson is partnering with SNWA on the Water Smart Landscapes Rebate. The City of Henderson is supplementing the SNWA Water Smart Landscapes program rebate by $1.50 per square foot above 10,000 sq. ft. up to a maximum of 40,000 sq. ft. of turf converted for non-single-family residential customers in Henderson.
Restrictions: - Supplement will only be approved for non-single-family residential areas that have turf in public facing right of way areas. (COH streets)
- Conversion must be completed in a single phase.
- Customers with multiple properties are limited two conversions per calendar year.
How do I know if I have been approved for the supplemental rebate? Upon review of your application you will receive an email response with your application status. When will I receive the rebate check? After the conversion has been completed and SNWA has received your signed Conservation Easement, SNWA will notify the City of Henderson of the project completion. At this point, the City of Henderson will send you an email letting you know that the check is being processed and a mail out date. What are the terms and conditions of the program? Program terms and conditions. Will drought tolerant plants be required? In order to receive the City of Henderson
Supplemental Rebate the SNWA Water Smart Landscapes terms and conditions must be
followed. Please visit the SNWA website at www.SNWA.com
in order to see what plants can be used in the water-smart landscape.
If you are interested in this program, please apply with SNWA and then submit a request or question at the link below.
(FAQ11635)
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Owner surrender or euthanasia request: What is required to surrender my pet to the shelter or if my pe...- Only Henderson residents can surrender their pets to the Henderson Animal Care and Control facility. Proof of Henderson... (more)
- Only Henderson residents can surrender their pets to the Henderson Animal Care and Control facility. Proof of Henderson residency and proof of ownership of the pet is required. For example valid photo ID with address and pet records. This includes owner requests for humane euthanasia.
If you have to surrender your pet to the shelter, there is no fee however the shelter staff highly encourages all owners to seek other re-homing means first before surrendering their pet. There are many options like rescue groups and training that can help maintain a pet in its home. You will be required to fill out a questionnaire on your pet and relinquish all rights at the time of surrender. All pets that are surrendered are evaluated for adoption by a multi-screening process.
If you bring your pet into the shelter for humane euthanasia there is a fee. The humane euthanasia and cremation of remains fee is $35.00. Owners are not allowed to remain with their pet during the process and the animal's cremains will not be returned to the owner. You may contact one of the local companies in town that offer private cremation services if you want your animal's cremains returned. All fees must be paid at time of service.
(FAQ10635)
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Dogs/Cats allowed to run loose: How do I report a loose dog/cat? - The City of Henderson requires all pets to be confined by a leash when off their own property (unless in a designated... (more)
The City of Henderson requires all pets to be confined by a leash when off their own property (unless in a designated dog park). This includes cats. If it is a human, life threatening emergency, call 911. If the animal's life is in immediate danger please contact the Henderson Police Department non-emergency at 702-267-5000. If you are reporting the animal loose after the fact please file an on-line complaint or contact Henderson Animal Care and Control at 702-267-4970 to have an Animal Control Officer respond. Animal Control Officers do not chase loose/stray cats. If you have loose/stray cats in your neighborhood please contact Henderson Animal Care and Control at 702-267-4970 during normal hours to check on the availability to obtain a humane cat trap. To file an on-line complaint click "next" to be guided through the process. Please provide the exact address that you are requesting a response to and a description of the animal you are complaining about.
(FAQ11403)
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Homeless Issue: I have observed that there are several homeless people
in our nearby park and an overall i...-
... (more)
-
If
you observe illegal activity, please call the Henderson Police Department at
702-267-5100.
To
provide an eyewitness account of homeless populations or individuals
experiencing homelessness please use the ‘submit a request or question’ link
provided below.
For
agencies to assist persons experiencing homelessness, please contact the
following:
HopeLink (http://https//link2hope.org/)
HopeLink is a Family Resource
Center that is available to all Henderson residents. This non-profit
organization assists with housing and basic needs, including shelter, food,
clothing, rental assistance, utility bill assistance, health care, and car
repair. Other services offered for family preservation include children
literacy, supporting parents with basic needs, and assessing the overall family’s
needs
For more information, please contact (702)566-0576 or visit them in person at 178
Westminister Way, Henderson, NV 89015, or visit their website at link2hope.org.
Help of Southern Nevada
(HELP) (http://www.helpsonv.org/)
HELP of Southern Nevada is a non-profit organization that assists families and individuals throughout Southern
Nevada to overcome barriers and attain self-sufficiency through direct
services, training and referral to community resources. All
homeless households without children must complete a standard assessment survey
at Clark County Social Services prior to receiving services from HELP of
Southern Nevada. There is a Henderson office located at 522 E Lake Mead
Pkwy, Suite 4, Henderson, NV 89015. HELP is unable to provide services
without this assessment. For more information, please contact HELP at
702-369-4357, Monday-Thursday between 7am-5pm, or visit HELP's Homeless
Services Department at 1640 E Flamingo Rd, Las Vegas, NV 89119, or visit their
website at www.helpsonv.org.
Dial
2-1-1 or nevada211.org.
Nevada 211 offers a complete
guide to any and all resources available in Nevada. By accessing the search
engine, users can search for keywords such as rental assistance, food,
childcare, mental health services, counseling, homelessness, clothing, and much
more. This is a great resource for anyone who may need further assistance
and it’s free to use.
(FAQ11427)
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Draining Pools and Spas: Can I drain my pool or spa into the street? How do I locate my sewer port?- Before you drain your pool, consult with your pool professional and check your pool chemistry. It may be time to drain y... (more)
- Before you drain your pool, consult with your pool professional and check your pool chemistry. It may be time to drain your pool if:
Total dissolved solids (TDS) exceed 1,500 parts per million (ppm)
or
Calcium hardness exceeds 350 ppm (or about 20 grains)
Some pool companies offer mobile filtration systems which remove dissolved solids from your pool water without the need to drain it, reducing water consumption and possible damage to plaster.
Pool and spa water must be drained into the sanitary sewer system, usually accessible through a clean-out port located in your front yard or elsewhere on your property. For help locating your sanitary sewer port, review these tips from SNWA.com.
Draining pool or spa water into the street is considered water waste.
Draining pool or spa water into a manhole is considered illegal dumping, is prohibited and can lead to a fine.
Do not drain a pool into a septic tank, which can quickly overfill. Homeowners on septic systems should contact the City of Henderson prior to draining their pool or spa to avoid receiving a water waste notice.
If you need additional assistance with locating your sewer port, you may contact the Building Plans Record Dept at (702) 267-3700, complete the form below with your name, phone number, address, and email address or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ5377)
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Leak Adjustment Program: I have requested an adjustment. If my request is approved, how much of an adjustme...- Customers are responsible for all water that passes through the water meter at their property, regardless of whether the... (more)
- Customers are responsible for all water that passes through the water meter at their property, regardless of whether the water was used intentionally or put to beneficial use. Customers may be eligible to apply for the Leak Adjustment Program after a major leak occurrence if all program qualifications are met.
Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the City during a major leak.
Example:
Normal Consumption: 9,000 Gallons
Consumption including leak occurrence: 460,000 Gallons
Total Overage of Consumption: 460,000-9,000 = 451,000 Gallons
Adjustment Consumption: 451,000÷2 = 225,500 Gallons (50/50 between customer and the City)
Upon receipt and verification of required information, the leak adjustment will be applied to your account and appear on the subsequent bill.
Please note leak adjustments are limited to two (2) adjustments in five (5) years for leak occurrences that are greater than twice the normal consumption and must have active water service 13 months prior to the leak. The maximum adjustment is for three (3) billing cycles and the City will match to the highest tier the leak reached.
If you think you may qualify for this program, please click on the blue "submit a request or question" link below.
(FAQ7977)
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Business License Renewal: Will the City notify me when it is time to renew my license?- Yes, by mail only. However, it is your responsibility to renew the business license on time even if the courtesy reminde... (more)
- Yes, by mail only. However, it is your responsibility to renew the business license on time even if the courtesy reminder is not received. Penalties are assessed for payments not received on or before the due date, regardless of your receipt of the renewal notice or the postmark date on your envelope. If you do not receive a notice two weeks prior to the expiration date, or if you would like to obtain a duplicate copy of a renewal notice, please contact the Business License office at (702)267-1730 or submit a question using the link below.
(FAQ10794)
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Permit Information: Where do I find information regarding permits? - Permit information can be found at our Building & Fire Safety page on this website - ... (more)
- Permit information can be found at our Building & Fire Safety page on this website - Here.
(FAQ3514)
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Inoperable/Abandoned Vehicles: Is there a code that deals with abandoned and/or inoperable vehicles on...- Inoperable or abandoned vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. P... (more)
Inoperable or abandoned vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. Properties are not allowed to have more than two inoperable vehicles in a rear/side yard area, screened by a substantially opaque fence. A single inoperable vehicle on any lot or premises that is registered to a resident of the property and undergoing minor repair work as defined herein; shall not to exceed seventy-two (72) hours.
To report a
vehicle that is unregistered or you believe is being stored on the public
street, please submit a Contact Henderson case by selecting Parking Enforcement
- Submit a request or question and fill out all necessary information
Unregistered vehicle(s), vehicles with expired registration, or vehicle(s) displaying out of state license plates are covered by a specific Nevada Revised Statute 482.385. This change in law placed the responsibility for enforcement on established Constable offices. Please visit the Henderson Township Constable office's website for further information by clicking here.
(FAQ7080)
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Business License Fees: Can I pay my business license fees online?- Yes. Most business license types can be paid online immediately. There are only a few specific exceptions, such as room ... (more)
- Yes. Most business license types can be paid online immediately. There are only a few specific exceptions, such as room tax remittal, that cannot be paid online. If you have further questions, please contact the Business License office at (702)267-1730. We are available Monday through Thursday, 8:00am - 4:30pm.
(FAQ10808)
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How do I get a water meter installed at a newly constructed home?- The City will install meters up to 2" in size for new developments. In order to schedule a meter install, please submit ... (more)
- The City will install meters up to 2" in size for new developments. In order to schedule a meter install, please submit a request under the Water & Sewer-> Developer Meter Installs topic at : Developer Meter Installs
Installation of meters for properties requiring service larger than 2" are the developer responsibility.
(FAQ8156)
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Court: Must I appear in Court for my traffic citation? -
... (more)
You must appear if:
You are
a juvenile (a parent or legal guardian must accompany you) Your
citation indicates that you have a MANDATORY COURT APPEARANCE (charges include
but are not limited to: Reckless or Aggressive Driving, Flee Police, Leave the
Scene of Accident, Child Safety Seat, and certain criminal misdemeanors.) You
wish to plead not guilty. You
wish to speak with the Judge about your citation. You
were issued a citation for No Insurance, No Vehicle Registration, No Valid
License and you obtained such on or after your citation date.
You are not required to
appear on your posted court date if:
You
want to plead No Contest or Guilty and pay the citation. The bail amount
indicated on the citation must be paid in full prior to the court date on the
citation and can be mailed or paid online. The total amount due is located at the
lower right corner of the citation. The applicable demerit points will be
reported to DMV following the court date on your citation. You
want to plead No Contest or Guilty and complete Traffic School to have your
citation amended to a non-moving violation. Requests for Traffic Safety School
may be made at the clerk's window or via the secure online payment process prior to your
scheduled court date. You must request traffic safety school and
enter your plea of Guilty or No Contest before or on the court date listed on
your citation and BEFORE you attend the class. Traffic safety school
does not reduce the fine amount but paying the fine and completing traffic
safety school by the completion due date will amend the violation to a parking
violation (no points are reported to DMV on parking violations).
You may request traffic safety school only once a year and there
is a traffic safety school fee, which is in addition to your citation fine
amount. You will be given a completion due date and a Traffic Safety School
information sheet when you enter a plea. Failure to complete traffic safety
school by the completion due date will result in the original violation
conviction being reported to DMV. You may
not request Traffic School if your driver’s license is a Commercial
Driver’s License. The practice of reducing charges, altering speeds, or allowing CDL
drivers to attend traffic safety school is specifically prohibited in 49 CFR
Part 384.226.
(FAQ3710)
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I have found a lost/stray pet: What to do I do?- If you have found a stray or lost dog, cat, rabbit, ferret or other domestic animal and you would like an Animal Co... (more)
- If you have found a stray or lost dog, cat, rabbit, ferret or other domestic animal and you would like an Animal Control Officer to come and pick up the animal from your Henderson residence or business, please call 702-267-4970.
You may also bring the animal to the Henderson Animal Care & Control Facility located at 300 E. Galleria Drive in Henderson during business hours. You must have proof of Henderson ID to turn in a stray animal to the shelter. There is no charge to turn in a stray animal.
If you choose not to send or bring the animal to the shelter, Henderson Municipal code requires that you must call and report that you have found an animal. You have to provide shelter staff with a detailed description of the animal as well as your name and contact phone number to list in the shelter's lost and found folder.
(FAQ10047)
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Street Sweeping Schedule: What is the street sweeping schedule?- ... (more)
- Currently, there is no set street sweeper schedule.
This is due to the limited resources of equipment and manpower we currently
have. Each COH street sweeper, however, is required to cover their entire
designated area once a month. Due to unforeseen circumstances, they might be
dispatched to clean up after vehicle accidents, or incidences that also require
immediate clean-up, such as oil spills, debris in the roadway, broken glass,
etc. that would pull them away from their sweeping routine. Maintenance factors
on the sweepers also limit the ability to provide a set sweeping schedule. It
is possible, however, to request specific street clean-up for our residents
when needed by calling the Public Works Support Services Division's direct
number at (702) 267-3259.
(FAQ3886)
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Deceased animals: What to do if you see a deceased dog/cat in the road or my own pet has died.- Animal Control picks up stray domestic animals (dogs, cats, ferrets etc) from city roads or on private property. If a d... (more)
- Animal Control picks up stray domestic animals (dogs, cats, ferrets etc) from city roads or on private property. If a deceased animal is on the highway please contact Nevada Department of Transportation. Animal Control does not pick up deceased animal to include pigeons, rats, mice, horses or livestock.
Animal Control does not offer a service to remove your own deceased pet. However, if you are a Henderson resident (with proof of residency), you can bring your deceased pet to the shelter for a disposal fee of $10.00 (animal ashes are not available to be returned to the owner).
You may contact Animal Control at (702) 267-4970 or you can submit a contact Henderson to report a deceased animal in the road or on private property.
(FAQ4586)
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Abandoned Vehicle: How do I report an abandoned or junk vehicle on private property?- Please submit the form below or call the Code Enforcement Division at (702) 267-3950.... (more)
- Please submit the form below or call the Code Enforcement Division at (702) 267-3950.
(FAQ3822)
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Portable Basketball Hoops: What are the ordinances regarding portable basketball hoops?- The City of Henderson does not enforce or regulate basketball hoops unless the structures obstruct and/or blocks the sid... (more)
- The City of Henderson does not enforce or regulate basketball hoops unless the structures obstruct and/or blocks the sidewalk.
Your Homeowner’s Association may have rules and restrictions regarding basketball hoops in the areas they oversee.
(FAQ7856)
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Submit a comment/question/concern: How do I submit a comment, concern or question to the Mayor or my City ...- You may submit comments, questions or concerns via Contact Henderson. You may also write to the Office of the Mayor and... (more)
- You may submit comments, questions or concerns via Contact Henderson. You may also write to the Office of the Mayor and Council, P. O Box 95050, Henderson NV 89002.
Comments, questions or concerns relating to Redevelopment Agency or City Council Meeting agenda items submitted via Contact Henderson, after 5:30 p.m. on the day of the meeting, must be presented in person at the meeting to be considered by the Council and included as part of the record.
(FAQ6547)
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Code Enforcement Fines, Liens and Violations: Where do I find information regarding fines, liens or outstan...- Please submit an online request for information for Code Enforcement and select the Payoff Fines and Violation Request.... (more)
- Please submit an online request for information for Code Enforcement and select the Payoff Fines and Violation Request.
(FAQ10969)
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Fine Payment: I received a citation. How can I pay my fine?- Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015.... (more)
Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015. Please write your case number on your check to insure proper credit.
Online: If your case is eligible, you may make your payment using the secure on-line payment process. Payments may be made with an MasterCard, American Express, or Discover Card credit card or with an E-Check from your bank account.
In Person: Make your payment in person at the Municipal Court on the 3rd floor of the Criminal Justice Facility during window hours - Monday through Thursday 7:45 am until 5:00 pm excluding holidays.
When a payment is made in person, the Court accepts cash, personal check, money order, certified check, cashier's check, Visa, MasterCard, American Express, and Discover Card. You may place a check or money order in the drop box located outside of the West entrance to the Justice Facility.
Checks and money orders should be made payable to: Henderson Municipal Court.
(FAQ3961)
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Lawn/Turf Removal: What programs are available for funding turf removal?- The Southern Nevada Water Authority (SNWA) will rebate customers $3 per square foot of grass removed and replaced with d... (more)
- The Southern Nevada Water Authority (SNWA) will rebate customers $3 per square foot of grass removed and replaced with desert landscaping up to the 10,000 square feet converted per property, per year. Beyond the first 10,000 feet, SNWA will provide a rebate of $1 per square foot. Projects must be approved prior to turf removal. For more information, view the Water Smart Landscape Rebate program conditions at SNWA.com or call (702) 258-SAVE (7253).
(FAQ5755)
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