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Report Water Waste: How do I report water waste/water running down the sidewalk/someone watering on a day d...- Common examples of water waste include:Water flowing off private propertyWatering outside of yo... (more)
- Common examples of water waste include:
- Water flowing off private property
- Watering outside of your assigned day or time
- Draining a pool or spa into the street
- Failure to repair a leak or broken sprinkler
When reporting water waste, be sure to include the time, date, location, and type of violation observed. You may also include your contact information if you would like to be contacted regarding your report, or you can choose to submit your report anonymously.
Photos of the problem are often helpful, but not required. The most helpful picture is a wide shot of the area, with the suspected violation included in the frame, which helps us pinpoint the cause of the issue. If there is a broken fixture or sprinkler, a second, closer photo may be useful.
To report water waste, click on the link below to submit a request or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ4036)
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I am a property manager/realtor/other agent: How do I change the mailing address or start/stop service at a...- Service Requests from property managers, realtors, or other agents must submit one case per ... (more)
- Service Requests from property managers, realtors, or other agents must submit one case per location by creating a Property Agent Service Request case in Contact Henderson. Requests are processed in the order received and may take 3 - 5 business days. In order to facilitate processing, please complete all requested fields and attach all necessary documents. Incomplete or improper submissions will result in closure of the case and a new case will need to be submitted.
NOTE: Faxed or emailed requests are NOT accepted.
(FAQ7987)
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Water/Sewer Service: How do I start and/or stop residential water/sewer service?- Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Departm... (more)
- Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Department of Utility Services Customer Care Center at (702) 267-5900. Federal Red Flag regulations require positive identity verification for utility service requests which we are not able to accomplish via web or email inquiries.
If you are a property manager/real estate agent, please refer to the topic Water & Sewer -> Property Agent Service Request.
International customers should follow the instructions under the topic Water & Sewer -> International Customers.
For additional questions, Customer Service Specialists are available to assist you Monday through Thursday from 7:30 a.m. to 5:30 p.m. PST.
(FAQ3686)
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High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment t...- ... (more)
The City of Henderson Leak Adjustment Program (LAP) offers premise-based adjustments in the case of significant leaks. Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the city. Customers are responsible for all water that passes through the meter at their property regardless of whether intentionally used or not but may be eligible to apply for the Leak Adjustment Program if all program qualifications are met. PROGRAM QUALIFICATIONS - Water consumption during leak was more than double that of the same monthly service periods the previous year (for up to three service periods)
- Leak causing the high consumption has been repaired
- Proof of repair has been provided (examples include receipts for labor, parts, equipment, photos, etc.)
- Water consumption has returned to normal for at least one subsequent service period
- Location has had active water service for 13 months prior to leak
- Request has been submitted for the Leak Adjustment Program within 12 months of leak
CONSUMPTION CALCULATION EXAMPLE: Previous Years Consumption: 9,000 Gallons
Consumption During Leak: 460,000 gallons
Total Overage of Consumption: 460,000-9,000 = 451,000 gallons
Consumption Amount Used for Adjustment Calculations: 451,000 gallons Consumption Charges for 451,000 gallons are split 50/50 between customer and City
Upon receipt and verification of required information, the leak adjustment will be applied to your account and appear as a credit on the subsequent bill.
Please note leak adjustments are limited to two (2) adjustments in five (5) years for qualified leak occurrences. The maximum adjustment is for three (3) service periods.
If you think you may qualify for this program, please click on the blue "submit a request or question" link below.
(FAQ8136)
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Owner surrender or euthanasia request: What is required to surrender my pet to the shelter or if my pe...- Only Henderson residents can surrender their pets to the Henderson Animal Care and Control facility. Proof of Henderson... (more)
- Only Henderson residents can surrender their pets to the Henderson Animal Care and Control facility. Proof of Henderson residency and proof of ownership of the pet is required. For example valid photo ID with address and pet records. This includes owner requests for humane euthanasia.
If you have to surrender your pet to the shelter, there is no fee however the shelter staff highly encourages all owners to seek other re-homing means first before surrendering their pet. There are many options like rescue groups and training that can help maintain a pet in its home. You will be required to fill out a questionnaire on your pet and relinquish all rights at the time of surrender. All pets that are surrendered are evaluated for adoption by a multi-screening process.
If you bring your pet into the shelter for humane euthanasia there is a fee. The humane euthanasia and cremation of remains fee is $35.00. Owners are not allowed to remain with their pet during the process and the animal's cremains will not be returned to the owner. You may contact one of the local companies in town that offer private cremation services if you want your animal's cremains returned. All fees must be paid at time of service.
(FAQ10635)
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Abandoned Vehicle: How do I report an abandoned or junk vehicle?- Please submit your request below and provide a description and location of the vehicle.... (more)
- Please submit your request below and provide a description and location of the vehicle.
(FAQ11414)
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How can I pay my bill?- The City of Henderson offers a variety of options for paying your utility bill: 1) ... (more)
- The City of Henderson offers a variety of options for paying your utility bill:
1) Visit BillOnline where we accept MasterCard, Visa, Discover, Debit, and eCheck / ACH payments.
2) Enroll in AutoPay to have your bill paid automatically each month.
3) Call the Department of Utility Services Customer Care Center at 702-267-5900 to make your payment by credit or debit card using the automated payment system.
4) Mail your payment to the address on your statement.
5) Use the drop-box at City Hall (Basic Road entrance).
6) Enroll in an online bill payment program through your bank.
7) Pay in person at the Basic Road drive-through or walk-in cashier counters at Henderson City Hall, where we accept MasterCard, Visa, Discover, Debit, Check, and Cash payments.
(FAQ8151)
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Inoperable/Abandoned Vehicles: Is there a code that deals with abandoned and/or inoperable vehicles on...- Inoperable or abandoned vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. P... (more)
Inoperable or abandoned vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. Properties are not allowed to have more than two inoperable vehicles in a rear/side yard area, screened by a substantially opaque fence. A single inoperable vehicle on any lot or premises that is registered to a resident of the property and undergoing minor repair work as defined herein; shall not to exceed seventy-two (72) hours.
To report a
vehicle that is unregistered or you believe is being stored on the public
street, please submit a Contact Henderson case by selecting Parking Enforcement
- Submit a request or question and fill out all necessary information
Unregistered vehicle(s), vehicles with expired registration, or vehicle(s) displaying out of state license plates are covered by a specific Nevada Revised Statute 482.385. This change in law placed the responsibility for enforcement on established Constable offices. Please visit the Henderson Township Constable office's website for further information by clicking here.
(FAQ7080)
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Barking dog/noisy animal: I need to report a barking dog/noisy animal. What do I do?- To file an on-line complaint click "next" to be guided through the process. You can also call Henderson Animal ... (more)
To file an on-line complaint click "next" to be guided through the process. You can also call Henderson Animal Care and Control at 702-267-4970 and leave a message for an Animal Control Officer to respond. You MUST provide your name and address to file a barking dog/noisy animal complaint. If you select anonymous or are entering the compliant via third party it will not be processed by Animal Control. You must provide the exact address of the barking/noisy animal that you are complaining about for an Officer to respond. For further information regarding barking dogs/animal noise please visit our website at https://www.cityofhenderson.com/government/departments/animal-control/animal-noise
(FAQ11401)
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Cornerstone Park: Are fishing, swimming, and the use of remote-controlled boats allowed at Cornerstone Park?- While Cornerstone Park does feature a lake, it is not intended for recreational use and the water is not intended for hu... (more)
- While Cornerstone Park does feature a lake, it is not intended for recreational use and the water is not intended for human or pet consumption. Therefore, swimming, fishing and the use of remote-controlled boats and similar devices is expressly prohibited.
(FAQ8938)
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Pigeons: Is it illegal to feed pigeons? How do I report someone who is feeding pigeons and causing the...- Yes, it is illegal to feed pigeons. To file an on-line complaint click next" to be guided through the process.&... (more)
Yes, it is illegal to feed pigeons. To file an on-line complaint click next" to be guided through the process. You can also call Henderson Animal Care and Control at 702-267-4980 and leave a message for an Animal Control Officer to respond. Please provide the exact address that you are requesting a response to of where the person feeding the pigeons resides. If you have a pigeon problem on your property please contact a pest control company that handles pigeons. Animal Control does not trap/bait/remove pigeons.
(FAQ11704)
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Car and Surface Washing: Can I wash my car at home?- Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-of... (more)
- Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-off nozzle.
Use of a commercial car wash saves water and the environment. Visit SNWA.com to print a coupon to your favorite commercial car wash.
Spray washing of equipment, buildings and surfaces is prohibited unless the water is contained on site or discharged to a publicly owned treatment facility.
(FAQ5376)
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City of Henderson Supplement to SNWA Water Smart Landscapes (WSL) Rebate: - ... (more)
The City of Henderson is partnering with SNWA on the Water Smart Landscapes Rebate. The City of Henderson is supplementing the SNWA Water Smart Landscapes program rebate by $1.50 per square foot above 10,000 sq. ft. up to a maximum of 40,000 sq. ft. of turf converted for non-single-family residential customers in Henderson.
Restrictions: - Supplement will only be approved for non-single-family residential areas that have turf in public facing right of way areas. (COH streets)
- Conversion must be completed in a single phase.
- Customers with multiple properties are limited to two conversions per calendar year.
How do I know if I have been approved for the supplemental rebate? Upon review of your application you will receive an email response with your application status. When will I receive the rebate check? After the conversion has been completed and SNWA has received your signed Conservation Easement, SNWA will notify the City of Henderson of the project completion. At this point, the City of Henderson will send you an email letting you know that the check is being processed and a mail out date. What are the terms and conditions of the program? Program terms and conditions. Will drought tolerant plants be required? In order to receive the City of Henderson
Supplemental Rebate the SNWA Water Smart Landscapes terms and conditions must be
followed. Please visit the SNWA website at www.SNWA.com
in order to see what plants can be used in the water-smart landscape.
If you are interested in this program, please apply with SNWA and then submit a request or question at the link below.
(FAQ11635)
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Room Rentals at Recreation Centers: Do you have rooms available for rent?- Rooms are available for rent at our recreation and senior centers (pending space and scheduling availability). For detai... (more)
- Rooms are available for rent at our recreation and senior centers (pending space and scheduling availability). For details, call the appropriate recreation center directly. Or visit our rentals page online
(FAQ7208)
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Deceased animals: What to do if you see a deceased dog/cat in the road or my own pet has died.- Animal Control picks up stray domestic animals (dogs, cats, ferrets etc) from city roads or on private property. If a d... (more)
- Animal Control picks up stray domestic animals (dogs, cats, ferrets etc) from city roads or on private property. If a deceased animal is on the highway please contact Nevada Department of Transportation. Animal Control does not pick up deceased animal to include pigeons, rats, mice, horses or livestock.
Animal Control does not offer a service to remove your own deceased pet. However, if you are a Henderson resident (with proof of residency), you can bring your deceased pet to the shelter for a disposal fee of $10.00 (animal ashes are not available to be returned to the owner).
You may contact Animal Control at (702) 267-4970 or you can submit a contact Henderson to report a deceased animal in the road or on private property.
(FAQ4586)
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Traffic Signal and Lights: How do I report a problem with a traffic signal, street light, pavement marking ...- If you live in a private or gated neighborhood. the street lights and traffic signs are the responsibility of the HOA. P... (more)
- If you live in a private or gated neighborhood. the street lights and traffic signs are the responsibility of the HOA. Private streets are indicated by brown street name signs.
For a concern regarding a city street, submit the form below. If you need further assistance, call Traffic Services Maintenance at 702-267-3200.
(FAQ3884)
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Travel Trailer Storage: Are there any restrictions on storage of travel trailers in residential areas?- You may have one travel trailer unit on the home premises of its owner when not used for living or sleeping purposes pro... (more)
- You may have one travel trailer unit on the home premises of its owner when not used for living or sleeping purposes provided that said trailer shall not be connected with or served by any electric, gas, or water facilities and cannot be longer than twenty-five feet. This vehicle will have to be properly registered and parked in the rear or side yard (behind a fence) or parked in a legal parking stall in front of the home.
(FAQ7079)
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Leak Adjustment Program: I have requested an adjustment. If my request is approved, how much of an adjustme...- ... (more)
The City of Henderson Leak Adjustment Program
(LAP) offers premise-based adjustments in the case of significant leaks. Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the city. Customers
are responsible for all water that passes through the meter at their property
regardless of whether intentionally used or not but may be eligible to apply for the Leak Adjustment Program if all program qualifications are met.
PROGRAM QUALIFICATIONS - Water consumption during leak was more than
double that of the same monthly service periods the previous year (for up to
three service periods)
- Leak causing the high consumption has been
repaired
- Proof of repair has been provided (examples
include receipts for labor, parts, equipment, photos, etc.)
- Water consumption has returned to normal for at
least one subsequent service period
- Location has had active water service for 13
months prior to leak
- Request has been submitted for the Leak
Adjustment Program within 12 months of leak
CONSUMPTION CALCULATION EXAMPLE:
Previous Years Consumption: 9,000 Gallons
Consumption During Leak: 460,000 gallons
Total Overage of Consumption: 460,000-9,000
= 451,000 gallons
Consumption Amount Used for Adjustment
Calculations: 451,000 gallons
Consumption
Charges for 451,000 gallons are split 50/50 between customer and City
Upon receipt and verification of required
information, the leak adjustment will be applied to your account and appear as a credit on
the subsequent bill.
Please note leak adjustments are limited
to two (2) adjustments in five (5) years for
qualified leak occurrences. The maximum adjustment is for three (3) service
periods.
If you think you may qualify for this program,
please click on the blue "submit a request or question" link below.
(FAQ7977)
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Water/Sewer Bill Discounts: Can I receive a discount on my water/sewer bill?- The City of Henderson offers the following utility discount programs to qualifying customers: Low-Income D... (more)
The City of Henderson offers the following utility discount programs to qualifying customers:
Low-Income Discount
The City of Henderson will waive the monthly basic water and sewer service charge for residents enrolled in the Nevada Water and Sewer or Energy Assistance Programs (WSAP/EAP). To qualify, a customer must be a resident of Henderson and must be the primary account holder on the utility bill. Program participants are required to re-qualify annually by submitting proof of WSAP or EAP enrollment. Qualification guidelines are determined by the State of Nevada Division of Welfare and Supportive Services.
For more information on the Nevada Energy Assistance Program, contact:
Energy Assistance Program South
3330 East Flamingo Road, Suite 55
Las Vegas, NV 89121
702.486.1404
Toll Free - 800.992.0900
Website - https://dwss.nv.gov/Energy/1_Energy_Assistance/
For assistance with EAP Enrollment along with other services, contact: HopeLink of Southern NV - PLEASE CALL FOR AN APPOINTMENT 178 Westminster Way Henderson NV 8 a.m. to 6 p.m. Monday through Thursday 702-566-0576 www.link2hope.org
City of Henderson Heritage Park Senior Facility - PLEASE CALL AHEAD TO ENSURE ASSISTANCE IS AVAILABLE
Senior Services Office
300 S Racetrack Rd. (at Burkholder Blvd.)
10:00 a.m. to 1:00 p.m., Monday through Friday
702.267.2956
Disability Discount
The City of Henderson waives the monthly basic water and sewer service charges for customers who are permanently disabled.
In order to qualify for the discounted service, the customer receiving the discount must be the primary account holder on the utility bill, and the service address must be their primary residence.
Delayed Billing
The Delayed Billing Program assists customers whose only source of income is received once a month. It allows the primary account holder an additional week (7 days) to pay a bill without assessing a late fee.
How to apply
Submit a request through the Contact Henderson website.
If you are requesting the Low-Income Discount, attach proof of your WSAP or EAP award letter to the case.
If you are requesting a Disability Discount, attach proof of permanent disability to the case. Example: Social Security Disability Benefit Verification Letter, PERS Disability Letter or other government agency disability letter.
(FAQ6709)
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Planning Commission Item: How can I voice my support or opposition to an item or application on a Planning...- There are several ways. Please include the hearing date and either the application number or agenda item number when su... (more)
- There are several ways. Please include the hearing date and either the application number or agenda item number when submitting comments.
You may submit your comments of support or opposition here through Contact Henderson: just click "submit request." Second, if you received a yellow postcard from the City in the mail, you can check the box "support" or "oppose" (or whatever other options are provided) and mail or fax it back to us. Our fax number is 702-267-1501 (please address it to "Planning Commission"). You can also mail or fax us a letter. Our mailing address is:
Planning Commission
City of Henderson
PO Box 95050 MSC 115
Henderson NV 89009-5050
Finally, you may speak at the Planning Commission meeting. Meetings are held once per month. See this link for a Planning Commission meeting schedule.
Please note that in order to obtain legal standing for filing an appeal, it is necessary to provide your name and address for the public record, either in writing or in person at the Planning Commission meeting. Anonymous comments will be included in the public record but will not establish standing for appeals.
(FAQ5362)
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Traffic Report, Incident Report, Police Report or Background check: How do I get a copy?- Please click on submit request below to complete the proc... (more)
Please click on submit request below to complete the process to request a report or background check.
In many cases Incident
Reports are available for public dissemination as long as the case is no longer
under investigation. Please complete a Contact Henderson case submission and
include the report number. If you submitted your report online, you will
receive a copy of the report via email (upon approval).
Traffic accident reports are available for public dissemination as long as the case is no longer under investigation. Copies of accident reports which are no longer under investigation can be obtained online, for free, 24 hours a day, 7 days a week at http://www.crashdocs.org/.
(FAQ3944)
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I have found a lost/stray pet: What to do I do?- If you have found a stray or lost dog, cat, rabbit, ferret or other domestic animal and you would like an Animal Co... (more)
- If you have found a stray or lost dog, cat, rabbit, ferret or other domestic animal and you would like an Animal Control Officer to come and pick up the animal from your Henderson residence or business, please call 702-267-4970.
You may also bring the animal to the Henderson Animal Care & Control Facility located at 300 E. Galleria Drive in Henderson during business hours. You must have proof of Henderson ID to turn in a stray animal to the shelter. There is no charge to turn in a stray animal.
If you choose not to send or bring the animal to the shelter, Henderson Municipal code requires that you must call and report that you have found an animal. You have to provide shelter staff with a detailed description of the animal as well as your name and contact phone number to list in the shelter's lost and found folder.
(FAQ10047)
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Hydrant Meter Set: Submit Set Request- Find the hydrant # HERE. You are required to review the ... (more)
- Find the hydrant # HERE. You are required to review the Hydrant Meter Operational Procedure & Conditions. A $500 refundable deposit and a $50 set fee will be applied to the applicant's first bill.
For further assistance or information, please contact New Construction at (702) 267-3720, Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ4529)
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Hanging Trees/Plants: My neighbor's trees/plants are hanging over my property line, what are my rights and ...- This matter is a private property matter between you and your neighbor and the City cannot assist you as there is n... (more)
This matter is a private property matter between you and your neighbor and the City cannot assist you as there is not a violation of our Municipal Code. We would encourage you to contact an attorney to see what options are available.
Should the branches encroach onto your property (meaning they have grown on your side of the wall) you are allowed to cut them back to the property line, however you may be liable for damages to the tree.
You can also contact the Legal Aid Center of Southern Nevada as they assist homeowners with private property matters.
(FAQ6081)
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Construction Hours: During what hours is it allowable for construction to be done (such as construction in ...- Per Henderson Municipal Code, ... (more)
- Per Henderson Municipal Code, Section 8.84.030.E, construction is allowed between 6:00 a.m. and 6:00 p.m.. This means, however, that no work of any kind related to a construction project can be done outside of those hours, including refueling or staging/moving of construction vehicles or equipment.
This regulation does not apply to golf course maintenance as golf course maintenance can begin prior to 6:00 a.m.
If you witness construction outside of those hours, you may contact us with the specific location, date and time(s), and type of work or vehicles. The more information you can provide, the quicker we can investigate to determine if a violation has occurred.
(FAQ11308)
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Multi-Jurisdictional License: What is a multi-jurisdictional business license?- A multi-jurisdictional business license is a license issued by a primary jurisdiction (Henderson, Las Vegas, North Las V... (more)
- A multi-jurisdictional business license is a license issued by a primary jurisdiction (Henderson, Las Vegas, North Las Vegas or unincorporated Clark County) authorizing a business to also operate in participating jurisdictions (Henderson, Las Vegas, North Las Vegas and unincorporated Clark County) as selected by the applicant/licensee. The multi-jurisdiction license is only available for license classifications as designated by the director, currently contractors licensed pursuant to NRS 624. If you have any further questions, please contact the Business License office at (702)267-1730.
(FAQ10795)
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Court Date: When is my next court date?- Traffic and Parking Citations: The court date and time is noted on the bottom of your citation.... (more)
Traffic and Parking Citations: The court date and time is noted on the bottom of your citation.
Court dates may also be found by utilizing Municipal Court's online records system.
(FAQ3692)
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Street Sweeping Schedule: What is the street sweeping schedule?- ... (more)
- Currently, there is no set street sweeper schedule.
This is due to the limited resources of equipment and manpower we currently
have. Each COH street sweeper, however, is required to cover their entire
designated area once a month. Due to unforeseen circumstances, they might be
dispatched to clean up after vehicle accidents, or incidences that also require
immediate clean-up, such as oil spills, debris in the roadway, broken glass,
etc. that would pull them away from their sweeping routine. Maintenance factors
on the sweepers also limit the ability to provide a set sweeping schedule. It
is possible, however, to request specific street clean-up for our residents
when needed by calling the Public Works Support Services Division's direct
number at (702) 267-3259.
(FAQ3886)
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Old Gasoline/Oil: What do I do with old gasoline/oil/paint that I don't want? - Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer ... (more)
- Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer station located at 560 Cape Horn Drive in Henderson or their recycling center located at 333 West Gowan Road in North Las Vegas. You can contact Republic Services at 735-5151 or visit the Republic Services website
to verify what materials can be accepted at their drop-off locations and to inquire about days and hours of operation. Residents who are already customers of Republic Services for residential trash collection will not be charged a fee however you will be required to show a copy of your last Republic Services residential bill and valid photo identification.
Additionally, some wastes such as used motor oil and lead-acid car batteries can be taken to local businesses that send the items out for recycling. For more information on this subject, contact the Southern Nevada Recycling Coordinator at 1-800-597-5865 or visit the Southern Nevada Recycling website.
(FAQ3517)
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Homeless Concern:
How do I report a concern about homeless people in a nearby park or vacant lot?-
To provide i... (more)
-
To provide information about a
concern of a homeless population or individuals experiencing homelessness
please use the submit a request or question link provided below. Please
includes details of your concerns so that our Homeless Outreach Team can locate
the individuals and assist further. Code Enforcement works with the Parks and
Recreation Department, Henderson Police Department, Community Development and
Services Department on cleaning up homeless camps around Henderson as well as
assisting persons experiencing homelessness with attaining permeant housing.
If you observe an immediate
life threatening situation, then please immediately contact the Henderson
Police Department at 911 or 702-267-5100.
(FAQ11427)
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Curfew: Is there a curfew for children in Henderson?- Yes. Persons under 18 years of age may not be out between the hours of 10 p.m. and 5 a.m., Sunday through Thursday. On ... (more)
- Yes. Persons under 18 years of age may not be out between the hours of 10 p.m. and 5 a.m., Sunday through Thursday. On Friday and Saturday, school holidays, and summer vacations, the hours are midnight to 5 a.m. Those under the age of 18 must be accompanied by a responsible adult when out during the curfew period. (You can refer to HMC 8.08.070 Definitions for curfew provisions & 8.08.080 Curfew restrictions for further information.)
Henderson Municipal Code
(FAQ3921)
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I am a property manager/realtor/other agent: How can I get immediate service at a property?- Standard working days are Monday through Thursday, excluding holidays. Same day service initiation is generally availabl... (more)
- Standard working days are Monday through Thursday, excluding holidays. Same day service initiation is generally available on a limited basis for an additional fee. To be considered for same day service, the following conditions must be met:
• Service must currently be locked off
• Request must be received prior to 3:00 p.m. on a regular workday
• All existing accounts from the requestor must be current
• No past due balances/liens may be present on the location
To request same day service, please complete a case through Contact Henderson. Indicate “SAME DAY FEE ACCEPTED” in the Your Request description box and use the current date for Requested Action Date. The required service fee will be applied to your first billing. No fee will be charged if the criteria are not met or other issue prevents same day completion of the request.
(FAQ7988)
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UnitedHealthcare Ucard Benefits: How do I pay my City of Henderson utility bill using my UCard benefit...- Many of our
customers have received UCards
from ... (more)
Many of our
customers have received UCards
from UnitedHealthcare, the
new Medicare Advantage member ID card, which gives enrollees access to several extended
benefits. One benefit listed for the UCard on UnitedHealthcare's website is the
ability to use the card to pay eligible utilities. We've contacted
UnitedHealthcare for instructions on how you can use this benefit.
To access to your
UnitedHealthcare benefit of paying utilities, you must register on the UCard Hub website or
the mobile app:
At this time, the
City of Henderson cannot process UCard payments for your utility account directly
at our office. You'll need to use the UCard app or the UCard Hub website to make a payment. When you make a
utility payment online or by telephone via the UCard app or website, you are
requesting that UnitedHealthcare make a payment to the utility. You are not
making a payment directly to your utility company and your utility company will
not receive, process, or credit your utility account until UCard completes a
backend process to submit the payment to the utility company via paper check on
your behalf.
Payments for
utilities using your UCard benefits may take several business days to be
received. When using the UCard, please allow up to two weeks for the
payment to be received and credited to your account. Customers whose only
source of income is received once a month may request enrollment in our Delayed
Billing Program which allows the primary account holder an additional week (7
days) to pay his/her monthly bill without assessing a late fee. Visit Contact Henderson to apply for that
program.
See Section 6 Utilities
Payments of the Terms and Conditions regarding Funds Accessible with
UCard at the UCARD Disclosures Site for additional
details regarding your UCard Utility Bill Payment benefits.
For general information on
your UnitedHealthcare UCard benefits, we encourage you to call the number on
your plan member ID card (health insurance card) during the listed hours of
operation or visit the UCard
Hub website.
(FAQ11805)
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Warrant: How can I see if I have an active warrant?- If you are unsure about your case status, you may review the Henderson Municipal Court ... (more)
If you are unsure about your case status, you may review the Henderson Municipal Court online records.
If you know that a warrant has been issued for your arrest, please contact the Marshal's Division at 702-267-3370. Failure to Pay warrants may be cleared by entering a plea and paying online.
(FAQ3711)
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Dogs/Cats allowed to run loose: How do I report a loose dog/cat? - The City of Henderson requires all pets to be confined by a leash when off their own property (unless in a designated... (more)
The City of Henderson requires all pets to be confined by a leash when off their own property (unless in a designated dog park). This includes cats. If it is a human, life threatening emergency, call 911. If the animal's life is in immediate danger please contact the Henderson Police Department non-emergency at 702-267-5000. If you are reporting the animal loose after the fact please file an on-line complaint or contact Henderson Animal Care and Control at 702-267-4970 to have an Animal Control Officer respond. Animal Control Officers do not chase loose/stray cats. If you have loose/stray cats in your neighborhood please contact Henderson Animal Care and Control at 702-267-4970 during normal hours to check on the availability to obtain a humane cat trap. To file an on-line complaint click "next" to be guided through the process. Please provide the exact address that you are requesting a response to and a description of the animal you are complaining about.
(FAQ11403)
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Dash Cam/Body Worn Camera Videos or Photos?: How do I inspect or purchase Dash Cam or Body Worn Camera Vide...- A request to inspect a Dash Cam or Body Worn Camera Videos or Photos recording must be made using the City of Henderson ... (more)
- A request to inspect a Dash Cam or Body Worn Camera Videos or Photos recording must be made using the City of Henderson Dash Cam or Body Worn Camera Videos or Photos Public Records Request. Requests must be made on a per incident basis. Completed Dash Cam or Body Worn Camera Videos Public Records Request Forms may be submitted either in-person, via email, or standard mail, to the Henderson Police Department Public Information Unit. Specific instructions on the process for requesting Dash Cam or Body Worn Camera Videos or Photos recordings are contained on the Request Form or by submitting a request, below using Contact Henderson.
There is no cost to inspect a Dash Cam or Body Worn Camera Videos or Photos but we recommend you inspect the Dash Cam or Body Worn Camera Videos before you purchase. However, it is not required. You will be responsible for all costs for redactions if a request for a copy is made without inspection. You will only pay for the redaction of the officers faces which are considered confidential pursuant to NRS 289.025. The cost of the MAV will vary, depending on the redactions, number of Dash Cam or Body Worn Camera Videos or Photos associated with the incident and the length of the footage.
Due to technical issues in preparing a Dash Cam or Body Worn Camera Videos or Photos recording for inspection and the availability of City personnel to monitor the inspection, requests for inspection may not be available within 5 business days. Notwithstanding, the City will use its best efforts to grant a requestor the right to inspect a recording that is a public record within 5 days.
(FAQ10965)
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Business License: How long is a license good for?- All licenses, except for gaming business licenses, issued by the City of Henderson are valid for six months and are rene... (more)
- All licenses, except for gaming business licenses, issued by the City of Henderson are valid for six months and are renewed semiannually. Licenses for gaming are valid for three months and are renewed quarterly (based on calendar quarters). If you have further questions, please contact the Business License office at (702)267-1730.
(FAQ10793)
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Water Pressure Problem: I think I have a problem with my water pressure. - Do you have a water softener?Many pressure problems are associated with malfunctioning or improp... (more)
- Do you have a water softener?
Many pressure problems are associated with malfunctioning or improperly maintained water softeners. An easy test to determine if your water softener is causing a pressure problem is to place the softener in by-pass mode (which allows un-softened water and full pressure beyond the softener). The by-pass valve (Click here to view by-pass valve in a new window) is usually installed where the water enters and leaves the softener. If placing the softener in by-pass corrects your pressure problem, it is recommended that your softener be serviced.
- Do you have a pressure reducing valve?
Click here to view pressure reducing valve in a new window
A pressure reducing valve is a common cause for pressure related problems. A pressure reducing valve is typically located in the garage where water enters a home from the street. In some instances, pressure reducing valves have been located below grade in resident’s yards. The primary function of a pressure reducing valve is to reduce the water pressure entering the home from the City’s water supply. These valves can be adjusted by a qualified individual, typically a plumber. The majority of homes located in the Anthem area had pressure reducing valves installed by the home builder during construction. Replacement valves can be purchased at your local home improvement store and are typically priced around $100.
Is there a humming or whistling noise coming from the PRV while water is flowing through it?
If so, your PRV is most likely causing your pressure related problem, recommend servicing the valve or call a plumber.
Is your in-home pressure higher than in the past?
If so, your pressure reducing valve is most likely causing your pressure related problem, recommend servicing the valve or call a plumber.
Does the pressure start higher and becomes lower?
If so, your pressure reducing valve is most likely causing your pressure related problem, recommend servicing the valve or call a plumber.
- Have you recently performed or had plumbing work performed on your home?
Another common source of pressure related issues are caused by partially open or closed valves. Valve utilized while performing plumbing work should be checked to ensure they are in the full open position. Valve with a hand wheel (Click here to view hand wheel valve in a new window) are generally a gate valve and have been known to break in the closed position. If the hand wheel continue to spin freely in either direction with no sign of resistance, the valve is most likely broken. Recommend replacement or call a plumber.
- Is the pressure problem associated with your hot water system?
Your pressure problem is most likely associated with your hot water heater or a hot water recirculation system. Recommend service or call a plumber.
If you need further assistance you may enter a case in Contact Henderson or call the Department of Utility Services' Customer Care Center during regular business hours Monday through Thursday from 7:30 a.m. til 5:30 p.m at 702-267-5900.
(FAQ4493)
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Business License Renewal: Will the City notify me when it is time to renew my license?- Yes, by mail only. However, it is your responsibility to renew the business license on time even if the courtesy reminde... (more)
- Yes, by mail only. However, it is your responsibility to renew the business license on time even if the courtesy reminder is not received. Penalties are assessed for payments not received on or before the due date, regardless of your receipt of the renewal notice or the postmark date on your envelope. If you do not receive a notice two weeks prior to the expiration date, or if you would like to obtain a duplicate copy of a renewal notice, please contact the Business License office at (702)267-1730 or submit a question using the link below.
(FAQ10794)
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Pet License: Pet license requirements for dogs, cats, and ferrets.- Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing ... (more)
- Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing within the City, any dog, cat or ferret over the age of three (3) months, shall within thirty (30) days after said pet attains the age of three (3) months or within thirty (30) days after first bringing said pet into the City, obtain for said pet a current pet license.
License fee for an animal that is not spayed or neutered is $25.00.
An unsterilized pet will also require a "breeder permit" obtained through Henderson Animal and Control. For breeder permit application please visit our website at https://www.cityofhenderson.com/government/departments/animal-control/animal-permit-applications
License fee for an animal that has been spayed or neutered spayed is $10.00. A current proof of rabies vaccine is also required to license your dog, cat, and ferret. https://www.cityofhenderson.com/government/departments/animal-control/pet-licenses
A senior citizen discount is also available for those 55 and older.
For more information please contact the Henderson Animal shelter at 702-267-4970 or go to our website at https://www.cityofhenderson.com/government/departments/animal-control
(FAQ3917)
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How do I get a water meter installed at a newly constructed home?- The City will install meters up to 2" in size for new developments. In order to schedule a meter install, please submit ... (more)
- The City will install meters up to 2" in size for new developments. In order to schedule a meter install, please submit a request under the Water & Sewer-> Developer Meter Installs topic at : Developer Meter Installs
Installation of meters for properties requiring service larger than 2" are the developer responsibility.
(FAQ8156)
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Neighbors Trash: What can I do about the trash in my neighbors yard?- Our Code Enforcement office can address your concerns. Their number is 702-267-3950 or you can fill out the online requ... (more)
- Our Code Enforcement office can address your concerns. Their number is 702-267-3950 or you can fill out the online request form.
(FAQ3348)
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Fine Payment: I received a citation. How can I pay my fine?- Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015.... (more)
Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015. Please write your case number on your check to insure proper credit.
Online: If your case is eligible, you may make your payment using the secure on-line payment process. Payments may be made with an MasterCard, American Express, or Discover Card credit card or with an E-Check from your bank account.
In Person: Make your payment in person at the Municipal Court on the 3rd floor of the Criminal Justice Facility during window hours - Monday through Thursday 7:45 am until 5:00 pm excluding holidays.
When a payment is made in person, the Court accepts cash, personal check, money order, certified check, cashier's check, Visa, MasterCard, American Express, and Discover Card. You may place a check or money order in the drop box located outside of the West entrance to the Justice Facility.
Checks and money orders should be made payable to: Henderson Municipal Court.
(FAQ3961)
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City of Henderson Water Efficiency in Landscapes and Technologies (WELT)- ... (more)
The City of Henderson is partnering with SNWA on the Water
Smart Landscapes Rebate and the Water Efficient Technologies Rebate. The City of
Henderson is supplementing the SNWA rebate programs for customers in Henderson
converting functional turf on their property.
Restrictions - Project conversion
must be completed within twelve (12) months from application acceptance.
Customer to submit approval that the conversion has been completed.
- Conversion is to be completed in a single phase.
- Single-Family
Residential Customers are limited to one conversion per calendar year.
- Non-Single-Family
Residential Customers are limited to two conversions per calendar year.
Rebate Amounts and Limits Subject to available funding and
satisfaction of program terms and conditions, the City of Henderson will pay
the following: Functional
Turf Removal:
- Single
Family Residential: $575, minimum 400 square foot conversion project
- Non-Single
Family Residential: $2/Square Foot up to a maximum of 25,000 Square Feet
Functional
Turf Conversion from Cool to Warm Season Turf (Non-Single Family
Residential Only):
- $1/Square
Foot up to a maximum of 50,000 Square Feet
What is functional turf?
An irrigated grass area that provides a
recreational benefit to the community and is:
- Located at least 10 feet from a street, installed on
slopes less than 25 percent, and not installed within street medians, along
streetscapes, or at the front of entryways to parks, commercial sites,
neighborhoods, or subdivisions.
- Active/programmed recreation turf, athletic fields,
designated-use-area turf, golf course play areas, some pet relief turf,
playground turf, or resident area turf.
- Located on a Single Family Residential Property.
How do I know if I have been approved for the
supplemental rebate? Upon review of
your application, you will receive an email response with your application
status.
When will I receive the rebate check? After the conversion has been completed and SNWA has received your
signed Conservation Easement, SNWA will notify the City of Henderson of the
project completion. At this point, the City of Henderson will send you an email
letting you know that the check is being processed and a mail-out date.
What are the terms and conditions of the program?
Program terms and conditions.
Will drought-tolerant plants be required? In order to receive the City of Henderson Water Efficiency in Landscapes
and Technologies Rebate, the SNWA rebate program terms and conditions must be
followed. Please visit the SNWA website at www.SNWA.com in
order to see what plants can be used in the water-smart landscape.
If you are interested in this program, please apply with SNWA
and then submit a request or question at the link below.
(FAQ11806)
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Other: Still not able to find what you are looking for or have an Open Data question? - If you find a topic subtopic close to your request or an Open Data question, but not perfect, please select that option ... (more)
- If you find a topic subtopic close to your request or an Open Data question, but not perfect, please select that option to submit you case. If you are still having difficulty, please submit your request using "Other" as the subtopic and we will do the rest. department.
(FAQ7206)
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I am a property manager/Realtor/other agent: How do I update/change my account information?- In order to update or change current account information such as an emergency contact phone number or the address where ... (more)
- In order to update or change current account information such as an emergency contact phone number or the address where billings are mailed, please complete a case in Contact Henderson. Please complete all requested information and indicate the changes needed in the Your Request description box.
(FAQ7989)
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Abandoned Vehicle: How do I report an abandoned or un-registered vehicle on a public street?- ... (more)
- To report a vehicle that is unregistered or you
believe is being stored on the public street, please submit a Contact Henderson case by selecting Parking Enforcement - Submit a request or question and fill out all necessary information.
(FAQ3821)
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Potential Waterline Leak: How do I check for a leak?- If you have unusually high water usage on your bill and you think you have a leak, here are some things to check:... (more)
- If you have unusually high water usage on your bill and you think you have a leak, here are some things to check:
• Check all sprinkler and bubbler heads to ensure that they are not broken or missing and applying more water than expected.
• Check your watering clock to ensure that it is actually running only as intended. Most watering clocks have 3 different programs which can run concurrently. Any power outage or fluctuation can cause the clock to reset to factory defaults which usually run large amounts of water.
• If you have a pool, check to ensure that the auto-fill device has not become stuck in an on position.
• If you have a water softener, check to be sure that it is not regenerating continually.
• Turn off the house valve (usually located in your garage) to isolate the outside watering system; Take a flat screwdriver or similar item and gently lift the lid from the meter box in your front sidewalk; You should see a small triangle, called a flow indicator, at the top of your meter. If this indicator is moving, you may have a leak.
• There are a number of leak detection companies listed in the yellow pages which can also assist you in locating a leak.
• You may also wish to visit the SNWA Conservation Site for additional information relating to conservation measures and proactive steps to detect and prevent leaks.
If you are still unable to locate a potential cause for the higher usage and/or the leak, please enter a case here or call our Customer Care Center at (702) 267-5900. Specialists are available to assist you Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ7979)
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Permit Application: As a homeowner, can I apply for my own permits?- If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. T... (more)
- If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. There are certain stipulations that you must agree to before the permits will be issued. As a homeowner, if you pull your own permits, you may prepare your own drawings and plans. This may be done without consulting an architect or designer, as long as the plans are legible and are Building and Fire Code compliant.
**Note** These policies do not apply to owners of rental properties, or owners of commercial properties. In those cases, a licensed contractor must be hired to perform all work and must be listed as the contractor of record on the permits.
(FAQ5277)
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Day of Week Watering Schedule Exemption: How do I request an exemption to the day of the week watering
sch...- You may request an exemption to the day-of-week watering schedule by completing a request. Select the topic-subtopic, Co... (more)
- You may request an exemption to the day-of-week watering schedule by completing a request. Select the topic-subtopic, Conservation/Water Waste - Day of Week Watering Schedule Exemption.
The watering exemption will allow watering during non-scheduled watering days. You are not exempt from time-of-day watering, water runoff, or overflow. The exemption will be valid for fourteen days from the project start
date.
(FAQ5365)
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