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Water/Sewer Service: How do I start and/or stop residential water/sewer service?- Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Departm... (more)
- Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Department of Utility Services Customer Care Center at (702) 267-5900. Federal Red Flag regulations require positive identity verification for utility service requests which we are not able to accomplish via web or email inquiries.
If you are a property manager/real estate agent, please refer to the topic Water & Sewer -> Property Agent Service Request.
International customers should follow the instructions under the topic Water & Sewer -> International Customers.
For additional questions, Customer Service Specialists are available to assist you Monday through Thursday from 7:30 a.m. to 5:30 p.m. PST.
(FAQ3686)
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I’m a property manager/realtor/other agent: How do I start/stop service at a property?- Service Requests from property managers, realtors, or other agents should be submitted by completing a case in Contact H... (more)
- Service Requests from property managers, realtors, or other agents should be submitted by completing a case in Contact Henderson. Requests are processed in the order received and may take 3 – 5 business days. In order to facilitate processing, please complete all requested fields. NOTE: Faxed requests are NOT accepted.
(FAQ7987)
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Henderson Welfare Office: Where is the welfare office located?- If you need assistance from the Nevada Division of Health and Human Services Welfare Division you can reach them by call... (more)
- If you need assistance from the Nevada Division of Health and Human Services Welfare Division you can reach them by calling their Automated line at (702) 486-5000.
You can research them online at Nevada Division of Welfare Website.
The Henderson District Office is located at:
520 S. Boulder Highway
Henderson, NV 89015
Office Telephone: (702) 486-1001
(FAQ6120)
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Water Meter Turn Off: How/where can I turn off my water meter?- 1. Locate your water meter 2. Use a screwdriver to lift the lid off the water meter box (proceed to step 3 or 4). 3. In... (more)
- 1. Locate your water meter 2. Use a screwdriver to lift the lid off the water meter box (proceed to step 3 or 4). 3. In newer neighborhoods there may be two angle meter stop (AMS) valves, one on either side of the meter. An arrow showing water flow direction will be stamped on top of the AMS valves. Using a water key (available at hardware stores and home centers), an adjustable wrench, pliers, or your hand, turn the AMS valve closest to the house 90 degrees so the that arrow is perpendicular to the meter. Check to see if the water is off to the house. If it is not you may have to turn the AMS valve an additional 90 degrees so that the arrow pointing away from the meter. 4. In older neighborhoods, there will be one angle meter stop (AMS) valve on the street side of the meter. An arrow showing water flow direction will be stamped on top of the AMS valve. Using a water key (available at hardware stores and home centers), an adjustable wrench, or pliers, turn the AMS valve 90 degrees. Check to see if the water is off to the house. If it is not you may have to turn the AMS valve an additional 90 degrees so that the arrow pointing away from the meter.
5. To restore water service, turn the valve in the reverse direction to the original position. 6. Securely replace the meter box lid.
(FAQ6825)
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High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment t...- The City offers a ONE-TIME leak adjustment in the case of some significant leaks. Adjustments consist of a discounted ra... (more)
- The City offers a ONE-TIME leak adjustment in the case of some significant leaks. Adjustments consist of a discounted rate for water consumed in excess of normal daily consumption during a major leak.
Leak Adjustment Program Qualifications:
• Have not received a prior leak adjustment at this service address; AND
• Resident of the property for a minimum of 13 months prior to the leak; AND
• Water consumption increase/high bill occurred less than twelve months ago; AND
• The leak which caused the high consumption has been repaired; AND
• Average daily water consumption during leak was more than double that of the same period of the previous year; AND
• Average daily water consumption has returned to normal for at least one subsequent billing cycle; AND
• Have proof of repairs, i.e. receipts for labor, parts, or equipment; photos; etc.; AND
• City of Henderson Utility Services account paid in full/current
If you meet ALL of the qualifications above, you may submit an application for a one-time leak adjustment. Once all required information has been received and verified an adjustment will be applied to your account and appear on a subsequent bill. Adjustments will be granted for one period of no more than 90 days.
Please note this is a one-time only courtesy adjustment; subsequent leaks will not qualify for the program.
If you think you qualify for this program, please submit a Request for Leak Adjustment by selecting Utility Services/Water & Sewer/Leak Adjustment Program below.
(FAQ8136)
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Salvation Army's Angel Tree: How do I apply for the Salvation Army's Angel Tree?- The Salvation Army is accepting applications for Christmas Assistance. Residents of Henderson, Boulder City, Searchligh... (more)
- The Salvation Army is accepting applications for Christmas Assistance. Residents of Henderson, Boulder City, Searchlight, and Southern Las Vegas (Zip codes 89121, 89122, 89142, 89156) are eligible to apply. All applicants must meet the following standards.
1) Have at least one child in the household who is 14 years old or younger, or be a senior of legal age (sixty). The Christmas Angel program is for children who are Newborn - 14 years of age. *
2) Applicant must provide necessary documentation to complete the application. If all of the documentation is not available, we will not place the applicant in the program until all documentation has been received. The following items are required:
3a) Picture ID for Adults in the household;
b) Social Security cards for all household members;
c) Birth Certificates of all kids;
d) Lease Agreement and Current utility bill - must be in your Name for Proof of Residence;
e) Current check stub for Income Verification;
f) If you have custody of grandchildren, nieces, nephews, etc., you must have court papers proving this;
g) Multi-Family homes must register together as one Household (No more then 2 families per household).
Applications will be accepted October 13 thur November 13.
Families - Monday through Thursday, 1:00pm - 3:30pm.
Seniors - Fridays, 8:30am - 12pm.
The Salvation Army Henderson Corps
830 E. Lake Mead Parkway
Henderson, NV 89015
(702)565-9578
(FAQ4927)
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Reporting animal concerns: How do I report a barking dog/loose dog or cat/animal abuse/excessive animal wa...- To file an on-line complaint, click on "submit a request or question" to be guided through the process. You may also cal... (more)
- To file an on-line complaint, click on "submit a request or question" to be guided through the process. You may also call the Henderson Animal Care and Control facility at 702-267-4970 and follow the prompts. After hours, if it is an immediate threat to the public, call 911. If it is not an immediate threat to public safety, but you are concerned to the point you do not think it can wait for Animal Control to return to duty, call the Henderson Police Department at 702-267-5000.
ANONYMOUS?
We appologize but currently, the only type of call for service where you can remain anonymous for are calls related to animal abuse per NRS 574.053.
(FAQ3914)
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Location and Hours: What are the Locations and Hours for Henderson Animal Care and Control Facility?- Henderson Animal Care and Control Facility300 E. GalleriaHenderson, Nevada 89011-1903The shelter’s gener... (more)
- Henderson Animal Care and Control Facility
300 E. Galleria
Henderson, Nevada 89011-1903
The shelter’s general operations are open to the public from 9:00am-5:00pm Tuesday through Saturday. Please note that our adoption kennels close at 4:30pm. The shelter is closed on Sunday, Monday and all Municipal holidays. Animal Control Officers are on duty seven days per week from 8:00am-4:00pm, except for Municipal holidays.
(FAQ4785)
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Curfew: Is there a curfew for children in Henderson?- Yes. Persons under 18 years of age may not be out between the hours of 10 p.m. and 5 a.m., Sunday through Thursday. On ... (more)
- Yes. Persons under 18 years of age may not be out between the hours of 10 p.m. and 5 a.m., Sunday through Thursday. On Friday and Saturday, school holidays, and summer vacations, the hours are midnight to 5 a.m. Those under the age of 18 must be accompanied by a responsible adult when out during the curfew period. (You can refer to HMC 8.08.070 Definitions for curfew provisions & 8.08.080 Curfew restrictions for further information.)
Henderson Municipal Code
(FAQ3921)
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Water Pressure Problem: I think I have a problem with my water pressure. - Do you have a water softener?Many pressure problems are associated with malfunctioning or improp... (more)
- Do you have a water softener?
Many pressure problems are associated with malfunctioning or improperly maintained water softeners. An easy test to determine if your water softener is causing a pressure problem is to place the softener in by-pass mode (which allows un-softened water and full pressure beyond the softener). The by-pass valve (Click here to view by-pass valve in a new window) is usually installed where the water enters and leaves the softener. If placing the softener in by-pass corrects your pressure problem, it is recommended that your softener be serviced.
- Do you have a pressure reducing valve?
Click here to view pressure reducing valve in a new window
A pressure reducing valve is a common cause for pressure related problems. A pressure reducing valve is typically located in the garage where water enters a home from the street. In some instances, pressure reducing valves have been located below grade in resident’s yards. The primary function of a pressure reducing valve is to reduce the water pressure entering the home from the City’s water supply. These valves can be adjusted by a qualified individual, typically a plumber. The majority of homes located in the Anthem area had pressure reducing valves installed by the home builder during construction. Replacement valves can be purchased at your local home improvement store and are typically priced around $100.
Is there a humming or whistling noise coming from the PRV while water is flowing through it?
If so, your PRV is most likely causing your pressure related problem, recommend servicing the valve or call a plumber.
Is your in-home pressure higher than in the past?
If so, your pressure reducing valve is most likely causing your pressure related problem, recommend servicing the valve or call a plumber.
Does the pressure start higher and becomes lower?
If so, your pressure reducing valve is most likely causing your pressure related problem, recommend servicing the valve or call a plumber.
- Have you recently performed or had plumbing work performed on your home?
Another common source of pressure related issues are caused by partially open or closed valves. Valve utilized while performing plumbing work should be checked to ensure they are in the full open position. Valve with a hand wheel (Click here to view hand wheel valve in a new window) are generally a gate valve and have been known to break in the closed position. If the hand wheel continue to spin freely in either direction with no sign of resistance, the valve is most likely broken. Recommend replacement or call a plumber.
- Is the pressure problem associated with your hot water system?
Your pressure problem is most likely associated with your hot water heater or a hot water recirculation system. Recommend service or call a plumber.
If you need further assistance you may enter a case in Contact Henderson or call the Department of Utility Services' Customer Care Center during regular business hours Monday through Thursday from 7:30 a.m. til 5:30 p.m at 702-267-5900.
(FAQ4493)
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Firefighters gym:Why do Firefighters work out at public gyms?- Fighting fire is a very strenuous activity that requires fire personnel to be in top physical condition. Fire personnel... (more)
- Fighting fire is a very strenuous activity that requires fire personnel to be in top physical condition. Fire personnel are required to keep themselves in top physical shape to ensure that they are capable of operating at peak efficiency when responding to fire calls, vehicle accidents, medical emergencies, entrapments, and all other calls for service.
Department policy reads as follows: "To maintain physical fitness, employees shall work out on duty each (24-hour) shift, emergency workload permitting, for a minimum of one and one-half hours. Physical training will focus on cardiovascular, strength, and flexibility exercises. Employees may work out in station and in other training facilities approved by the Chief."
Each station is equipped with a minimum of work out equipment due to space limitations. Each fire station is staffed with four to ten personnel. In order to ensure that each employee is able to complete a 90-minute workout, employees are permitted to work out in public gyms. Employees who choose to utilize a public gym must pay for their own gym membership.
The number one focus of the Fire Department is rapid response to emergency calls. Therefore, crews are only permitted to utilize gyms in their assigned response district. While working out, the Firefighters carry radios. If a 9-1-1 call is received in the dispatch center, the crew is notified over the radio. If a 9-1-1 call is received while a crew is performing physical fitness training, they cease working out and respond immediately. Because the crew remains in district and available on the radio, response times are not impacted.
Competitive sports are not permitted given the opportunity for injury. Crews are often scheduled for hands-on training at the Fire Training Center. Strenuous fire training may be substituted for the required 90 minutes of physical fitness training.
Studies have shown that regular physical fitness training reduces on-the-job injuries due to sprains and strains, as well as serious medical emergencies, including heart attacks. Unfortunately, cardiac arrest is an all too common occurrence in fire personnel while performing strenuous fire fighting duties. Regular fitness training is therefore essential to ensure the health of employees and to reduce the cost to taxpayers associated with on-the-job injuries.
Studies have also demonstrated that regular fitness training is essential in reducing stress. While responding to emergency fire and medical calls, fire personnel are often witness to stressful events, including devastating injury and death. Therefore, fitness training is a useful tool in assisting employees in dealing with job related stress.
Fire personnel work 24-hour shifts, from 8 a.m. until 8 a.m. the following day. In total, fire personnel spend one-third of their lives on duty. As a result, excluding fitness training while on duty would work against the Department's goal of maintaining a physically and mentally fit workforce.
(FAQ7155)
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Fine Payment: I got a ticket. Where do I pay the fine? - Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015.... (more)
Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015. Please write your case number on your check to insure proper credit.
Online: If your case is eligible, you may make your payment using the secure on-line payment process. Payments may be made with an MasterCard, American Express, or Discover Card credit card or with an E-Check from your bank account.
In Person: Make your payment in person at the Municipal Court on the 3rd floor of the Criminal Justice Facility during window hours - Monday through Thursday 7:45 am until 5:00 pm excluding holidays.
When a payment is made in person, the Court accepts cash, personal check, money order, certified check, cashier's check, Visa, MasterCard, American Express, and Discover Card. You may place a check or money order in the drop box located outside of the West entrance to the Justice Facility.
Checks and money orders should be made payable to: Henderson Municipal Court.
(FAQ3961)
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Court Date: When is my next court date?- If you have a Traffic or Parking citation, the court date and time is noted on the bottom of your citation. ... (more)
If you have a Traffic or Parking citation, the court date and time is noted on the bottom of your citation.
You may also search the Henderson Municipal Court online records.
(FAQ3692)
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City Building Codes: What are the building codes the City of Henderson has adopted?- You may visit our ... (more)
- You may visit our Building & Fire Safety page. It will list the current adopted codes and amendments.
(FAQ3339)
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Warrant: Do I have a warrant?- If you are unsure about your case status, you may review the Henderson Municipal Court ... (more)
If you are unsure about your case status, you may review the Henderson Municipal Court online records.
If you know that a warrant has been issued for your arrest, please contact the Marshal's Division at 702-267-3370. Failure to Pay warrants may be cleared by entering a plea and paying online.
(FAQ3711)
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Ride-along: Can people ride with an Officer to see what they do? How do I arrange for a ride-along?- You must be at least 18 years old and agree to a background check. If you have been convicted of a felony, you are not ... (more)
- You must be at least 18 years old and agree to a background check. If you have been convicted of a felony, you are not eligible for a ride-along. Appropriate dress is required and no weapons may be taken on the ride-along. You will be asked to sign a waiver of liability.
You must apply for a Ride-Along in person. The Desk Officer at any of the locations below can arrange a ride-along for you at your desired location:
- Main Station - 223 Lead Street -
7:30 a.m. to 5 p.m., 7 days/week
- West Station - 300 S. Green Valley Pkwy -
7:30 a.m. to 5 p.m., 7 days/week
- North Station - 225 E. Sunset Road -
7:30 a.m. to 5 p.m., 7 days/week
(FAQ3967)
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Local law/code: What is the local law/code regarding noise control?- Henderson Municipal Code Title 8.84 Noise Control addreses this concern. You may view and print ... (more)
- Henderson Municipal Code Title 8.84 Noise Control addreses this concern. You may view and print HMC 8.84. You may contact the City Clerk's Office, Records Division at 702-267-1419 for a copy of this code.
(FAQ3388)
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Pet License: Does my pet have to have a license?- Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing ... (more)
- Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing within the City, any dog, cat or ferret over the age of three (3) months, shall within thirty (30) days after said pet attains the age of three (3) months or within thirty (30) days after first bringing said pet into the City, obtain for said pet a current pet license.
License fee for an animal that is not spayed or neutered is $25.00.
(An unsterilized pet will also require a "breeders permit")
License fee for an animal that has been spayed or neutered spayed is $10.00.
A senior citizen discount is also available for those 55 and older.
For more information please contact the Henderson Animal shelter at 702-267-4970.
(FAQ3917)
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List of Job Opportunities: How can I find a current list of employment opportunities with the City of Hende...- You may view current job openings on our ... (more)
- You may view current job openings on our H.I.R.E. Website, or call our 24-hour job-line at 1-877-248-9562 (1-877-CITYJOB). You may also come to Human Resources, located at City Hall, 240 Water Street, 2nd Floor, Henderson, NV 89015. Job postings may be updated as often as daily.
Office Hours: Monday through Thursday, 7:30 a.m. - 5:30 p.m
(FAQ3576)
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Fitness programs: What fitness programs are available?- Healthy Henderson is the Parks and Recreation Department's fitness, health and wellness program. Fitness room packages a... (more)
- Healthy Henderson is the Parks and Recreation Department's fitness, health and wellness program. Fitness room packages are available for as little as $15 per month, and you may also choose from a variety of other packages, including aquatics. Learn more about Healthy Henderson online or at the front desk of any of our recreation centers.
(FAQ4373)
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Police Officer Testing: When is the next testing for Police Officer?- Human Resources handles all testing for Police Officers. They can be reached by website at the ... (more)
- Human Resources handles all testing for Police Officers. They can be reached by website at the City of Henderson website or by phone (702) 267-1900.
(FAQ3966)
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Hanging Trees/Plants: My neighbor's trees/plants are hanging over my property line, what are my rights and ...- Overhanging trees and other landscape encroachments from a private property upon another's private property are outside ... (more)
- Overhanging trees and other landscape encroachments from a private property upon another's private property are outside the Henderson Municipal Codes and strictly a civil matter.
(FAQ6081)
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Pickleball: Does the City of Henderson have any pickleball courts?- The City of Henderson Parks and Recreation Department has three tennis courts striped for pickleball. Two are located at... (more)
- The City of Henderson Parks and Recreation Department has three tennis courts striped for pickleball. Two are located at Mission Hills Park (551 E. Mission Dr.) and one is at Siena Heights Trailhead (2570 Siena Heights Dr.). The Downtown Recreation Center (105 W. Basic Rd., accessible from Van Wagenen) also offers pickleball in the gymnasium. For days and times, call 267-4040.
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Warrant: How can I take care of my warrant?- Failure to Pay warrants may be cleared by entering a plea and paying ... (more)
Failure to Pay warrants may be cleared by entering a plea and paying online.
All other warrants may be cleared by paying the full bail amount and additional warrant bail in person. The total bail amount is NOT listed in the online records.
If you know that a warrant has been issued for your arrest, you may contact the Marshal's Division at 702-267-3370.
(FAQ3712)
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Permit Application: As a homeowner, can I apply for my own permits?- If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. T... (more)
- If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. There are certain stipulations that you must agree to before the permits will be issued. As a home owner, if you pull your own permits, you may prepare your own drawings and plans. This may be done without consulting an architect or designer, as long as the plans are legible and are Building and Fire Code compliant.
**Note** These policies do not apply to owners of rental properties, or owners of commercial properties. In those cases, a licensed contractor must be hired to perform all work and must be listed as the contractor of record on the permits.
(FAQ5277)
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Room Rentals at Recreation Centers: Do you have rooms that are available for rental?- Rooms are available for rental at our recreation centers (pending scheduling availability). For details, please visit th... (more)
- Rooms are available for rental at our recreation centers (pending scheduling availability). For details, please visit the href="http://cityofhenderson.com/parks/recreation_centers/facility-rentals.php">room rentals page on our Website. Or, call the appropriate recreation center directly. Please note that our indoor basketball courts are not available for rent.
(FAQ7208)
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Inoperable/Unregistered: Is there a code that deals with unlicensed, inoperable, or abandoned vehicles on p...- Inoperable or unregistered vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. P... (more)
- Inoperable or unregistered vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. Properties are not allowed to have more than two inoperable or unregistered vehicles in a rear/side yard area, screened by a substantially opaque fence. A single inoperable vehicle on any lot or premises that is registered to a resident of the property and undergoing minor repair work as defined herein; shall not to exceed seventy-two hours.
(FAQ7080)
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Demand Request: I need to request a demand showing the full amount due at a property or to clear a lien on ...- Our Department of Utility Services Customer Care Center can help you. Please submit your request below (one address per ... (more)
- Our Department of Utility Services Customer Care Center can help you. Please submit your request below (one address per request). An email notifying you of any amount due at this time will be sent to the email address you provide.
For additional information, please contact our Customer Care Center at (702) 267-5900. Specialists are available to assist you Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ7986)
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Police Report: How do I file a Police Report?- Call Communications (Dispatch) at 702-267-4913 and your call will be referred to a desk officer who will call you back a... (more)
- Call Communications (Dispatch) at 702-267-4913 and your call will be referred to a desk officer who will call you back and take the report, or you can go to the Main Police Station at 223 Lead St. from 7:30 a.m. to 5 p.m., 7 days a week, to file a report in person. You may also file a police report for non-violent crimes through our online reporting system at http://cityofhenderson.com/police/.
(FAQ3923)
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Alternative Sentencing Fees: Where do I pay fees I owe to Alternative Sentencing? - This information is "ONLY" for Alternative Sentencing, not Henderson Municipal Court fines. Online - ASDPayment... (more)
- This information is "ONLY" for Alternative Sentencing, not Henderson Municipal Court fines.
Online - ASDPayment.CityofHenderson.com Debit/Credit only
In person – Cash, money order, credit/debit are accepted at Henderson Alternative Sentencing on the Lower Level of the Henderson Justice Facility located at 243 S Water Street, Monday through Thursday from 7:30 a.m. to 5:00 p.m.
By phone – Debit/credit, call (702) 267-1350 during normal business hours
By mail – Money order only; personal checks will not be accepted. Make certain that your name and case number are noted on the money order.
Mailing address: Alternative Sentencing, 243 S. Water Street MS 601, Henderson NV 89015
DO NOT PUT FEES OWED TO ALTERNATIVE SENTENCING IN THE DROP BOX LOCATED ON THE OUTSIDE OF THE HENDERSON JUSTICE FACILITY BUILDING.
(FAQ8158)
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Public records: How do I access Public Records? - To obtain a copy of a public record, contact the Records Division at 702-267-1419. A Records Technician will provide yo... (more)
- To obtain a copy of a public record, contact the Records Division at 702-267-1419. A Records Technician will provide you with a copy or direct you to the Department that can provide the record.
(FAQ3397)
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Leak Adjustment Program: I have requested an adjustment. If my request is approved, how much of an adjustme...- Customers are responsible for all water that passes through the water meter at their property, regardless of whether the... (more)
- Customers are responsible for all water that passes through the water meter at their property, regardless of whether the water was used intentionally or put to beneficial use. Customers may be eligible to receive a credit for a portion of the water delivered during a major leak, after proof of repair of the leak.
Adjustments consist of a discounted billing rate for water consumed in excess of normal daily consumption during a major leak which has been repaired.
We can't predict what your potential adjustment would be as any approved adjustment will be based on actual consumption at your address, but in general, adjustments are typically less than 25% of the difference between your normal bill (same month of the previous year) and the bill reflecting water consumed during the leak.
Example:
Normal Bill: $ 90
Bill During Leak: $400
Adjustment Amount: $ 70
Once all required information has been received and verified by staff, any approved adjustment will be applied to your account and appear on a subsequent bill. Adjustments will be granted for one period of no more than 90 days.
Please note this is a one-time-only courtesy adjustment; subsequent leaks will not qualify for the program.
If you think you may qualify for this program, please submit a Request for Leak Adjustment by selecting Utility Services/Water & Sewer/Leak Adjustment Program below.
(FAQ7977)
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Court: Can I get a continuance / postponement / later date ?- ... (more)
The window clerks may grant a single two week continuance of the original arraignment date up until a Failure to Appear warrant is issued.
Criminal and Animal Control Cases: The window clerks may grant a single two week continuance up until 5 PM of the original arraignment date.
Trials: The window clerks may not continue a Trial date. You may contact the City Attorney’s Office – Criminal Division at (702) 267-1370.
Status Checks: The window clerks may not continue a Status Check date. Defendants must appear if their order or referral indicates that they must appear.
(FAQ3695)
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Late Payment: I am late paying my traffic / court fine. What should I do?- If your case is eligible, you may make your payment using the ... (more)
If your case is eligible, you may make your payment using the secure online payment process. Payments may be made with an MasterCard, American Express, or Discover Card credit card or with an E-Check from your bank account.
If your case is not eligible online, you can check your case status by viewing the Henderson Municipal Court online records or by calling the court at (702) 267-3300.
(FAQ3700)
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Cornerstone Park: Will fishing, swimming, and the use of remote-controlled boats be allowed at Cornerstone...- Cornerstone Park is expected to open in October 2012. While the park does feature a lake, it is not intended for recreat... (more)
- Cornerstone Park is expected to open in October 2012. While the park does feature a lake, it is not intended for recreational use and the water is not intended for human or pet consumption. Therefore, swimming, fishing and the use of remote-controlled boats and similar devices will not be allowed. Visit us online for details about the park's progress and planned amenities.
(FAQ8938)
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Recreational Swimming:What is recreational swimming?- Recreational swimming is open to all members of the public and includes the shallow areas of our pools. This is in contr... (more)
- Recreational swimming is open to all members of the public and includes the shallow areas of our pools. This is in contrast to lap swimming, which excludes those wishing to engage in activities other than swimming other walking laps. Our indoor pools typically have longer lap swimming hours than recreational swimming hours. A complete listing of hours is available on the Website and in Henderson Happenings.
(FAQ5431)
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Report Water Waste: How do I report water waste/water running down the sidewalk/someone watering on a day d...- Common examples of water waste include:Water flowing off private property Watering outside of y... (more)
- Common examples of water waste include:
- Water flowing off private property
- Watering outside of your assigned day or time
- Draining a pool or spa into the street
- Failure to repair a leak or broken sprinkler
When reporting water waste, be sure to include the time, date, location, and type of violation observed, as well as your contact information (if you would like to be contacted) regarding your report.
Photos of the problem are often helpful, but not required. The most helpful picture is a wide shot of the area, with the suspected violation included in the frame, which helps us pinpoint the cause of the issue. If there is a broken fixture or sprinkler, a second, closer photo may be helpful.
To report water waste, complete the form below or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ4036)
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Arrested Family member: What happens when a friend or family member is arrested?- The intake process starts upon arrival at the Henderson Detention Center. 1) The inmate's property is removed, ... (more)
- The intake process starts upon arrival at the Henderson Detention Center.
1) The inmate's property is removed, inventoried, and placed in a secure room until released;
2) the inmate is seen by a Registered Nurse to determine medical conditions;
3) the inmate is fingerprinted and photographed;
4) the inmate changes into inmate uniforms and is given hygiene items and bedding;
5) the inmate is allowed free phone calls from the booking area.
(FAQ3932)
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Fine Payments: Can I make payments on my traffic / court fines, or have the fines reduced?- Only the Judge can reduce your fine when you enter a plea.You may request a payment plan in person whe... (more)
Only the Judge can reduce your fine when you enter a plea.
You may request a payment plan in person when you enter your plea or online when you enter your plea on an eligible Traffic citation. There is an additional $50 time payment plan setup fee.
(FAQ3701)
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Water/Sewer Bill Discounts: I am a senior citizen with limited income. Can I receive a discount on my water...- The City of Henderson will waive the monthly basic water and sewer service charge for seniors enrolled in the Nevada Ene... (more)
- The City of Henderson will waive the monthly basic water and sewer service charge for seniors enrolled in the Nevada Energy Assistance Program (EAP). To qualify, a senior must be a resident of Henderson, must be the responsible party on the utility bill, and must be a minimum of sixty-two (62) years of age. Program participants are required to re-qualify annually. Qualification guidelines are determined by the State of Nevada Division of Welfare and Supportive Services. To request the Low Income Senior Discount, submit a request through the Contact Henderson website and attach proof of EAP enrollment by attaching your EAP enrollment letter.
For more information on the EAP program, contact:
City of Henderson Heritage Park Senior Facility
Wellness Services Office
300 S Racetrack Rd. (at Burkholder Blvd.)
9:00 a.m. to 2:00 p.m., Monday through Thursday
(702) 267-2956
or
HopeLink
8:00 am to 5:00 pm, Monday through Friday
178 Westminster Way Henderson, NV 89015
www.link2hope.org or (702) 566-0576
(FAQ6709)
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Court: Must I appear in Court for my traffic citation? - You must appear if:* You are a juvenile (a parent or legal guardian must accompany you)... (more)
You must appear if:
* You are a juvenile (a parent or legal guardian must accompany you)
* Your citation indicates that you have a MANDATORY COURT APPEARANCE (charges include but are not limited to: Reckless or Aggressive Driving, Flee Police, Leave the Scene of Accident, Child Safety Seat, and certain criminal misdemeanors.)
* You wish to plead not guilty.
* You wish to speak with the Judge about your citation.
* You were issued a citation for No Insurance, No Vehicle Registration, No Valid License and you obtained such on or after your citation date.
You are not required to appear on your posted court date if:
* You want to plead No Contest or Guilty and pay the citation. The bail amount indicated on the citation must be paid in full prior to the court date on the citation and can be mailed or paid online. The total amount due is located at the lower right corner of the citation. The applicable demerit points will be reported to DMV following the court date on your citation.
* You want to plead No Contest or Guilty and complete Traffic School to have your citation amended to a non-moving violation. Requests for Traffic Safety School may be made at the clerk's window or via the secure online payment process prior to your scheduled court date.
You must request traffic safety school and enter your plea of Guilty or No Contest before or on the court date listed on your citation and and BEFORE you attend the class. Traffic safety school does not reduce the fine amount but paying the fine and completing traffic safety school by the completion due date will amend the violation to a parking violation (no points are reported to DMV on parking violations).
You may request traffic safety school only once a year and there is a traffic safety school fee, which is in addition to your citation fine amount. You will be given a completion due date and a Traffic Safety School information sheet when you enter a plea. Failure to complete traffic safety school by the completion due date will result in the original violation conviction being reported to DMV. You may not request Traffic School if your driver’s license is a Commercial Driver’s License. The practice of reducing charges, altering speeds, or allowing CDL drivers to attend traffic safety school is specifically prohibited in 49 CFR Part 384.226.
(FAQ3710)
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Watering schedule? What is my watering schedule?- Residential and commercial landscape irrigation is restricted to a certain number of days per week based on the season. ... (more)
- Residential and commercial landscape irrigation is restricted to a certain number of days per week based on the season. All customers are assigned to a watering group labeled A, B, C, D, or E, which defines what days of the week landscape irrigation is permitted. Watering group assignments are based on customer location address.
(FAQ4034)
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Pool Information: Where are your pools located, the hours, and admission?- The hours vary depending upon the pool and the time of year; for the most up-to-date information, visit our ... (more)
- The hours vary depending upon the pool and the time of year; for the most up-to-date information, visit our pool Web pages
or contact us at (702) 267-5870.
(FAQ3804)
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Utility Information: I need information regarding power, phone, cable, and/or trash.- The Customer Service phone number for NV Energy is 702-402-5555. Click here for their website: ... (more)
- The Customer Service phone number for NV Energy is 702-402-5555. Click here for their website: Nevada Energy
The Henderson location for telephone services is Century Link Experience Center at 1321 W. Sunset Road and their phone number is 702-244-4301. Click here for their website: Century Link
The Henderson location for cable services is Cox Communications at 460 Stephanie St (1/2 block North of Warm Springs) and their phone number is (702) 933-9849. Click here for their website: Cox Communications
The Republic Services business office for trash services is located at 770 E. Sahara in Las Vegas and their number is (702)735-5151. For your convenience, there is a Henderson location for trash payments at their payment drop box located next to the drive-up cashier in front of the Henderson City Hall entrance on Basic Road. Click here for their website: Republic Services
The Southwest Gas business office is located at 4300 West Tropicana Avenue in Las Vegas and their number is (877) 860-6020. Click here for their website: Southwest Gas
(FAQ4038)
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Small Claims: How do I file a small claim court action in Henderson and where can I get the forms to start ...- Small Claims Court actions are civil lawsuits where the amount in dispute is $5000 or less and the defendant is a busine... (more)
- Small Claims Court actions are civil lawsuits where the amount in dispute is $5000 or less and the defendant is a business or person residing or doing business in the City of Henderson. Small Claim actions are filed in the Henderson Justice Court located at 243 Water Street, Henderson, NV 89015. The Justice Court is a Clark County department NOT a City of Henderson department. The City of Henderson has no jurisdiction over small claims actions.
You can find out more about the Small Claims process, the filing fees, and the forms for filing a small claims action at the
Justice Court webpage or you can call the court at (702) 455-7951 or FAX (702) 455-7977.
(FAQ4045)
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Park Reservations: How can I reserve an area of a park for parties and other events?- Our Parks Reservations office handles reservations for all Henderson parks. Their number is 702-267-5707 and office hour... (more)
- Our Parks Reservations office handles reservations for all Henderson parks. Their number is 702-267-5707 and office hours are 8:00 a.m.-8:00 p.m. Monday through Friday, and 7:30 a.m.-4:00 p.m. on Saturday. Additional information and a printable reservation form are available href="http://cityofhenderson.com/parks/parks/reserve_a_park.php">online. Information is also available inside your copy of Henderson Happenings (available at all City of Henderson recreation centers).
(FAQ3797)
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Local Improvement District Bill: How do I pay or get information about my Local Improvement District (LID) ...- In an effort to more efficiently provide Local Improvement District (LID) information and improve the efficiency of proc... (more)
- In an effort to more efficiently provide Local Improvement District (LID) information and improve the efficiency of processing LID payments, LIDs are billed by Assessment Management Group (AMG), and your payments should be sent to:
The City of Henderson
P O Box 52767
Phoenix AZ 85072-2767
You can check the status of your LID and obtain a payoff amount at AMGNV website or by calling (702) 796-0082.
(FAQ3467)
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Junk Vehicles: There are junk cars/a boat/motor home parked on my street. Is this legal?- Nevada Revised Statute 484.418-5 states: Parking for certain purposes prohibited. No person may park a vehicle upon an... (more)
- Nevada Revised Statute 484.418-5 states: Parking for certain purposes prohibited. No person may park a vehicle upon any highway for the principal purpose of storage, or as junkage or dead storage, for more than 72 hours.
(FAQ3955)
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Submit a comment/question/concern: How do I submit a comment, concern or question to the Mayor or my City ...- You may submit comments, questions or concerns via Contact Henderson. You may also write to the Office of the Mayor and... (more)
- You may submit comments, questions or concerns via Contact Henderson. You may also write to the Office of the Mayor and Council, P. O Box 95050, Henderson NV 89002.
Comments, questions or concerns relating to Redevelopment Agency or City Council Meeting agenda items submitted via Contact Henderson, after 5:30 p.m. on the day of the meeting, must be presented in person at the meeting to be considered by the Council and included as part of the record.
(FAQ6547)
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Permit Information: Where do I find information regarding permits? - Permit information can be found at our Building & Fire Safety page on this website - ... (more)
- Permit information can be found at our Building & Fire Safety page on this website - Here.
(FAQ3514)
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