Frequently Asked Questions

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FAQ

Top Questions


Demand Request: Where can I submit a Demand Request?
Demand Requests ... (more)

Report Water Waste: How do I report water waste/water running down the sidewalk/someone watering on a day d...
Common examples of water waste include:Water flowing off private propertyWatering outside of yo... (more)

I am a property manager/realtor/other agent: How do I request to start/stop service at the property or chan...
We are pleased to share that Property Manager Service Requests... (more)

City of Henderson Residential Landscape Rebate Program
... (more)

Traffic Report, Incident Report, Police Report or Background check: How do I get a copy?
Please click on submit request below to complete the proc... (more)

High Bill Due to Leak: Am I eligible for a bill adjustment after repairing a major leak?
Am I Eligible for a Bill Adjustment After Repairing a Major Leak?... (more)

Water/Sewer Service: How do I start, stop, or transfer residential water/sewer service?
You may request to start, stop, or transfer residential water and sewer utility servi... (more)

How can I pay my bill?
Ways to Pay Your Utility Bill ... (more)

Owner surrender or euthanasia request: What is required to surrender my pet to the shelter or if my pe...
Only Henderson residents can surrender their pets to the Henderson Animal Protection Services &nbs... (more)

Planning Commission Item: How can I voice my support or opposition to an item or application on a Planning...
There are several ways. Please include the hearing date and either the application number or agenda item number when su... (more)

Abandoned Vehicle: How do I report an abandoned or junk vehicle?
Please submit your request below and provide a description and location of the vehicle.... (more)

Dash Cam/Body Worn Camera Videos or Photos?: How do I inspect or purchase Dash Cam or Body Worn Camera Vide...
A request to inspect a Dash Cam or Body Worn Camera Videos or Photos recording must be made using the City of Henderson ... (more)

Barking dog/noisy animal: I need to report a barking dog/noisy animal. What do I do?
To file an on-line complaint click "submit a request" to be guided through the process.  ... (more)

Construction Hours: During what hours is it allowable for construction to be done (such as construction in ...
Per Henderson Municipal Code, ... (more)

Inoperable/Abandoned Vehicles: Is there a code that deals with abandoned and/or inoperable vehicles on...
Inoperable or abandoned vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. P... (more)

Deceased animals: What to do if you see a deceased dog/cat in the road or my own pet has died.
Animal Protection Services picks up stray domestic animals (dogs, cats, ferrets etc) from city roa... (more)

Traffic Signal and Lights: How do I report a problem with a traffic signal, street light, pavement marking ...
If you live in a private or gated neighborhood. the street lights and traffic signs are the responsibility of the HOA. P... (more)

Cornerstone Park: Are fishing, swimming, and the use of remote-controlled boats allowed at Cornerstone Park?
While Cornerstone Park does feature a lake, it is not intended for recreational use and the water is not intended for hu... (more)

Water/Sewer Bill Discounts: Can I receive a discount on my water/sewer bill?
The City of Henderson offers the following utility discount programs to qualifying customers: Low-Income D... (more)

Inmate Money: Can an inmate use their money to buy items in the Detention Center's Commissary?
Funds can be placed on an inmate's account for the purchase of snacks and sundries during lobby hours or at the Smart De... (more)

Court Date: When is my next court date?
Traffic and Parking Citations: The court date and time is noted on the bottom of your citation.... (more)

Leak Adjustment Program: I have requested an adjustment. If my request is approved, how much of an adjustme...
... (more)

Hydrant Meter Set: Submit Set Request
Find the hydrant # HERE. You are required to review the ... (more)

How do I get a water meter installed at a newly constructed home?
The City will install meters up to 2" in size for new developments. In order to schedule a meter install, please submit ... (more)

Car and Surface Washing: Can I wash my car at home?
Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-of... (more)

Warrant: How can I see if I have an active warrant?
If you are unsure about your case status, you may review the Henderson Municipal Court ... (more)

Pigeons: Is it illegal to feed pigeons? How do I report someone who is feeding pigeons and causing the...
Yes, it is illegal to feed pigeons. To file a complaint, click "submit a request" to be guided thro... (more)

Code Enforcement Fines, Liens and Violations: Where do I find information regarding fines, liens or outstan...
Please submit an online request for information for Code Enforcement and select the Payoff Fines and Violation Request.... (more)

I have found a lost or stray pet: What to do I do?
If you have found a stray or lost dog, cat, rabbit, ferret or other domestic animal in the Ci... (more)

After Hours Water or Sewer Emergency: Who do I contact?
... (more)

Neighbors Trash: What can I do about the trash in my neighbors yard?
Our Code Enforcement office can address your concerns. Their number is 702-267-3950 or you can fill out the online requ... (more)

Travel Trailer Storage: Are there any restrictions on storage of travel trailers in residential areas?
You may have one travel trailer unit on the home premises of its owner when not used for living or sleeping purposes pro... (more)

Old Gasoline/Oil: What do I do with old gasoline/oil/paint that I don't want?
Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer ... (more)

Curfew: Is there a curfew for children in Henderson?
Yes. Persons under 18 years of age may not be out between the hours of 10 p.m. and 5 a.m., Sunday through Thursday. On ... (more)

Street Sweeping Schedule: What is the street sweeping schedule?
... (more)

City Council Agenda Item: How can I voice my support or opposition to an item on a City Council Agenda?
Please include the hearing date and either the application number or agenda item number when submitting comments.... (more)

Hanging Trees/Plants: My neighbor's trees/plants are hanging over my property line, what are my rights and ...
This matter is a private property matter between you and your neighbor and the City cannot assist you as there is n... (more)

Other: Still not able to find what you are looking for or have an Open Data question?
If you find a topic subtopic close to your request or an Open Data question, but not perfect, please select that option ... (more)

Submit a comment/question/concern: How do I submit a comment, concern or question to the Mayor or my City ...
You may submit comments, questions, or concerns via Contact Henderson or write to the Office of the Mayor and Council, P... (more)

Fine Payment: I received a citation. How can I pay my fine?
Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015.... (more)

Court: Must I appear in Court for my traffic citation?
... (more)

Permit Information: Where do I find information regarding permits?
Permit information can be found at our Building & Fire Safety page on this website - ... (more)

Status of Police Case: What is the status of my Police case?
Please complete a Contact Henderson case submission below to include the case number. If you do not have a case number ... (more)

Dog(s) running loose: How do I report a loose dog? 
The City of Henderson requires all pets to be confined by a leash when off their own property (unl... (more)

Abandoned Vehicle: How do I report an abandoned or un-registered vehicle on a public street?
... (more)

Building Without Permit: How do I report a someone building a patio or pool wtihout a permit?
The City of Henderson Building and Fire and Safety Div... (more)

Warrant: How can I take care of my warrant?
Failure to Pay warrants may be cleared by entering a plea and paying ... (more)

Neighborhood Cleanup: My neighbors and I want to clean up our neighborhood. Can the City help?
This program is currently at its funding capacity and will not be available through the remainder of 2025. ... (more)

How do I attach a picture or other file to my request?
When putting a request into Contact Henderson, you may attach up to 3 additional files. To do this, click on the ... (more)

Hydrant Meter Pull: Submit Pull Request
Click on Tab 3: "Enter Your Request".The following information will be required to complete your request:... (more)