Frequently Asked Questions

  ADA/508 friendly site



FAQ

Top Questions


City of Henderson Residential Landscape Rebate Program
... (more)

Report Water Waste: How do I report water waste/water running down the sidewalk/someone watering on a day d...
Common examples of water waste include:Water flowing off private propertyWatering outside of yo... (more)

I am a property manager/realtor/other agent: How do I change the mailing address or start/stop service at a...
Service Requests from property managers, realtors, or other agents must submit one case per ... (more)

High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment t...
Am I Responsible for Water Leaks on My Property?... (more)

Traffic Report, Incident Report, Police Report or Background check: How do I get a copy?
Please click on submit request below to complete the proc... (more)

Water/Sewer Service: How do I start and/or stop residential water/sewer service?
Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Departm... (more)

Owner surrender or euthanasia request: What is required to surrender my pet to the shelter or if my pe...
Only Henderson residents can surrender their pets to the Henderson Animal Care and Control facility. Proof of Henderson... (more)

How can I pay my bill?
The City of Henderson offers a variety of options for paying your utility bill: 1)... (more)

Demand Request: I need to request a demand showing the full amount due at a property or to clear a lien on ...
Our Department of Utility Services Customer Care Center can help you. Please submit your request below (one address per ... (more)

Barking dog/noisy animal: I need to report a barking dog/noisy animal. What do I do?
To file an on-line complaint click "next" to be guided through the process.  You can also call Henderson Animal ... (more)

Abandoned Vehicle: How do I report an abandoned or junk vehicle?
Please submit your request below and provide a description and location of the vehicle.... (more)

Planning Commission Item: How can I voice my support or opposition to an item or application on a Planning...
There are several ways. Please include the hearing date and either the application number or agenda item number when su... (more)

Dash Cam/Body Worn Camera Videos or Photos?: How do I inspect or purchase Dash Cam or Body Worn Camera Vide...
A request to inspect a Dash Cam or Body Worn Camera Videos or Photos recording must be made using the City of Henderson ... (more)

Inoperable/Abandoned Vehicles: Is there a code that deals with abandoned and/or inoperable vehicles on...
Inoperable or abandoned vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. P... (more)

Deceased animals: What to do if you see a deceased dog/cat in the road or my own pet has died.
Animal Control picks up stray domestic animals (dogs, cats, ferrets etc) from city roads or on private property. If a d... (more)

Traffic Signal and Lights: How do I report a problem with a traffic signal, street light, pavement marking ...
If you live in a private or gated neighborhood. the street lights and traffic signs are the responsibility of the HOA. P... (more)

Leak Adjustment Program: I have requested an adjustment. If my request is approved, how much of an adjustme...
... (more)

Construction Hours: During what hours is it allowable for construction to be done (such as construction in ...
Per Henderson Municipal Code, ... (more)

Inmate Money: Can an inmate use their money to buy items in the Detention Center's Commissary?
Funds can be placed on an inmate's account for the purchase of snacks and sundries during lobby hours or at the Smart De... (more)

Court Date: When is my next court date?
Traffic and Parking Citations: The court date and time is noted on the bottom of your citation.... (more)

City Council Agenda Item: How can I voice my support or opposition to an item on a City Council Agenda?
Please include the hearing date and either the application number or agenda item number when submitting comments.... (more)

Old Gasoline/Oil: What do I do with old gasoline/oil/paint that I don't want?
Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer ... (more)

Cornerstone Park: Are fishing, swimming, and the use of remote-controlled boats allowed at Cornerstone Park?
While Cornerstone Park does feature a lake, it is not intended for recreational use and the water is not intended for hu... (more)

Pigeons: Is it illegal to feed pigeons? How do I report someone who is feeding pigeons and causing the...
Yes, it is illegal to feed pigeons.  To file an on-line complaint click next" to be guided through the process.&... (more)

Hydrant Meter Set: Submit Set Request
Find the hydrant # HERE. You are required to review the ... (more)

UnitedHealthcare Ucard Benefits: How do I pay my City of Henderson utility bill using my UCard benefit...
Many of our customers have received UCards from ... (more)

Multi-Jurisdictional License: What is a multi-jurisdictional business license?
A multi-jurisdictional business license is a license issued by a primary jurisdiction (Henderson, Las Vegas, North Las V... (more)

Travel Trailer Storage: Are there any restrictions on storage of travel trailers in residential areas?
You may have one travel trailer unit on the home premises of its owner when not used for living or sleeping purposes pro... (more)

Water/Sewer Bill Discounts: Can I receive a discount on my water/sewer bill?
The City of Henderson offers the following utility discount programs to qualifying customers: Low-Income D... (more)

Warrant: How can I see if I have an active warrant?
If you are unsure about your case status, you may review the Henderson Municipal Court ... (more)

I have found a lost/stray pet: What to do I do?
If you have found a stray or lost dog, cat, rabbit, ferret or other domestic animal and you would like an Animal Co... (more)

Street Sweeping Schedule: What is the street sweeping schedule?
... (more)

Curfew: Is there a curfew for children in Henderson?
Yes. Persons under 18 years of age may not be out between the hours of 10 p.m. and 5 a.m., Sunday through Thursday. On ... (more)

Neighborhood Cleanup: My neighbors and I want to clean up our neighborhood. Can the City help?
This program is currently at its funding capacity and will not be available through the remainder of 2025. ... (more)

Car and Surface Washing: Can I wash my car at home?
Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-of... (more)

After Hours Water or Sewer Emergency: Who do I contact?
... (more)

Fine Payment: I received a citation. How can I pay my fine?
Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015.... (more)

Neighbors Trash: What can I do about the trash in my neighbors yard?
Our Code Enforcement office can address your concerns. Their number is 702-267-3950 or you can fill out the online requ... (more)

How do I get a water meter installed at a newly constructed home?
The City will install meters up to 2" in size for new developments. In order to schedule a meter install, please submit ... (more)

Code Enforcement Fines, Liens and Violations: Where do I find information regarding fines, liens or outstan...
Please submit an online request for information for Code Enforcement and select the Payoff Fines and Violation Request.... (more)

Other: Still not able to find what you are looking for or have an Open Data question?
If you find a topic subtopic close to your request or an Open Data question, but not perfect, please select that option ... (more)

Water Pressure Problem: I think I have a problem with my water pressure.
Do you have a water softener?Many pressure problems are associated with malfunctioning or improp... (more)

Hanging Trees/Plants: My neighbor's trees/plants are hanging over my property line, what are my rights and ...
This matter is a private property matter between you and your neighbor and the City cannot assist you as there is n... (more)

Dogs/Cats allowed to run loose: How do I report a loose dog/cat? 
The City of Henderson requires all pets to be confined by a leash when off their own property (unless in a designated... (more)

How can I get my Water Violation Fine removed?
Customers must submit an RFL Request on our website within 30 days from the date on the Violation letter received. A Wat... (more)

How do I attach a picture or other file to my request?
When putting a request into Contact Henderson, you may attach up to 3 additional files. To do this, click on the ... (more)

Hydrant Meter Pull: Submit Pull Request
Click on Tab 3: "Enter Your Request".The following information will be required to complete your request:... (more)

Day of Week Watering Schedule Exemption: How do I request an exemption to the day of the week watering sch...
You may request an exemption to the day-of-week watering schedule by completing a request. Select the topic-subtopic, Co... (more)

Suspicious Persons: There has been suspicious persons/vandalism/burglaries, etc., in my neighborhood recent...
Yes, PLEASE NOTE: If this is a life threatening emergency call 9-1-1 -DO NOT USE THIS SYSTEM! If you are reporting any ... (more)

Abandoned Vehicle: How do I report an abandoned or un-registered vehicle on a public street?
... (more)