Frequently Asked Questions

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FAQ

Top Questions


Water/Sewer Service: How do I start and/or stop residential water/sewer service?
Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Departm... (more)

I’m a property manager/realtor/other agent: How do I start/stop service at a property?
Service Requests from property managers, realtors, or other agents should be submitted by completing a case in Contact H... (more)

Henderson Welfare Office: Where is the welfare office located?
If you need assistance from the Nevada Division of Health and Human Services Welfare Division you can reach them by call... (more)

Location and Hours: What are the Locations and Hours for Henderson Animal Care and Control Facility?
Henderson Animal Care and Control Facility300 E. GalleriaHenderson, Nevada 89011-1903Monday thro... (more)

High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment t...
The City offers a ONE-TIME leak adjustment in the case of some significant leaks. Adjustments consist of a discounted ra... (more)

Fine Payment: I got a ticket. Where do I pay the fine?
Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015.... (more)

Warrant: Do I have a warrant?
If you are unsure about your case status, you may review the Henderson Municipal Court ... (more)

Reporting animal concerns: How do I report a barking dog/loose dog or cat/animal abuse/excessive animal wa...
Call the Henderson Animal Shelter at 702-267-4970. After hours, if it is a threat to public safety, call the Henderson P... (more)

Fitness programs: What fitness programs are available?
Healthy Henderson is the Parks and Recreation Department's fitness, health and wellness program. Fitness room packages a... (more)

List of Job Opportunities: How can I find a current list of employment opportunities with the City of Hende...
You may view current job openings on our ... (more)

Ride-along: Can people ride with an Officer to see what they do? How do I arrange for a ride-along?
You must be at least 18 years old and agree to a background check. If you have been convicted of a felony, you are not ... (more)

Pool Information: Where are your pools located, the hours, and admission?
The hours vary depending upon the pool and the time of year; for the most up-to-date information, visit our ... (more)

Room Rentals at Recreation Centers: Do you have rooms that are available for rental?
Rooms are available for rental at our recreation centers (pending scheduling availability). For details, please visit th... (more)

Local law/code: What is the local law/code regarding noise control?
Henderson Municipal Code Title 8.84 Noise Control addreses this concern. You may view and print ... (more)

Hanging Trees/Plants: My neighbor's trees/plants are hanging over my property line, what are my rights and ...
Overhanging trees and other landscape encroachments from a private property upon another's private property are outside ... (more)

Water Pressure Problem: I think I have a problem with my water pressure.
Do you have a water softener?Many pressure problems are associated with malfunctioning or improp... (more)

City Building Codes: What are the building codes the City of Henderson has adopted?
You may visit our ... (more)

Park Reservations: How can I reserve an area of a park for parties and other events?
Our Parks Reservations office handles reservations for all Henderson parks. Their number is 702-267-5707 and office hour... (more)

Court Date: When is my next court date?
If you have a Traffic or Parking citation, the court date and time is noted on the bottom of your citation. ... (more)

Firefighters gym:Why do Firefighters work out at public gyms?
Fighting fire is a very strenuous activity that requires fire personnel to be in top physical condition. Fire personnel... (more)

Utility Information: I need information regarding power, phone, cable, and/or trash.
The Customer Service phone number for NV Energy is 702-402-5555. Click here for their website: ... (more)

Pet License: Does my pet have to have a license?
Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing ... (more)

Water Meter Turn Off: How/where can I turn off my water meter?
1. Locate your water meter 2. Use a screwdriver to lift the lid off the water meter box (proceed to step 3 or 4). 3. In... (more)

Inmate Phone Calls: Are inmate phone calls free?
Only those calls made during the intake process are free. Once an inmate is assigned to the housing unit, all calls, exc... (more)

Draining Pools and Spas: Can I drain my pool or spa into the street? How do I locate my sewer port?
Draining pool or spa water into the street is considered water waste, and may result in administrative fines. Draining p... (more)

Inmate Visitation: Can I visit an inmate?
Inmate’s can be visited once they have been moved to a housing unit or after 24 hours in custody—whichever comes first. ... (more)

Submit a comment/question/concern: How do I submit a comment, concern or question to the Mayor or my City ...
You may submit comments, questions or concerns via Contact Henderson. You may also write to the Office of the Mayor and... (more)

Warrant: How can I take care of my warrant?
Failure to Pay warrants may be cleared by entering a plea and paying ... (more)

Arrested Family member: What happens when a friend or family member is arrested?
The intake process starts upon arrival at the Henderson Detention Center. 1) The inmate's property is removed, ... (more)

Activity Registration: How can I register for a Parks and Recreation class, program, activity, or event?
You may register for any of our programs (except adult sports leagues) ... (more)

Cornerstone Park: Will fishing, swimming, and the use of remote-controlled boats be allowed at Cornerstone...
Cornerstone Park is expected to open in October 2012. While the park does feature a lake, it is not intended for recreat... (more)

Business License: How much does a business license cost?
There are over 100 license classifications and the license fee is based upon the classification. In order to determine t... (more)

Demand Request: I need to request a demand showing the full amount due at a property or to clear a lien on ...
Our Department of Utility Services Customer Care Center can help you. Please submit your request below (one address per ... (more)

Public records: How do I access Public Records?
To obtain a copy of a public record, contact the Records Division at 702-267-1419. A Records Technician will provide yo... (more)

Junk Vehicles: There are junk cars/a boat/motor home parked on my street. Is this legal?
Nevada Revised Statute 484.418-5 states: Parking for certain purposes prohibited. No person may park a vehicle upon an... (more)

Police Report: How do I file a Police Report?
Call Communications (Dispatch), 267-4913, and your call will be referred to a Desk Officer who will call you back and ta... (more)

Small Claims: How do I file a small claim court action in Henderson and where can I get the forms to start ...
Small Claims Court actions are civil lawsuits where the amount in dispute is $5000 or less and the defendant is a busine... (more)

Electronic Water Bill: How can I receive an E-Bill or set up AutoPay?
E-Bill IS HERE! We've made managing your account faster, easier, and more eco-friendly!You can enroll in EBill a... (more)

Permit Application: As a homeowner, can I apply for my own permits?
If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. T... (more)

Recreational Swimming:What is recreational swimming?
Recreational swimming is open to all members of the public and includes the shallow areas of our pools. This is in contr... (more)

Court: Can I get a continuance / postponement / later date ?
... (more)

Late Payment: I am late paying my traffic / court fine. What should I do?
If your case is eligible, you may make your payment using the ... (more)

Working From Home: Do I need a license if I work out of my home in the city of Henderson?
Yes. Businesses operated from the home require a business license and must comply with the City's zoning code. Types of ... (more)

Court: Must I appear in Court for my traffic citation?
You must appear if:* You are a juvenile (a parent or legal guardian must accompany you)... (more)

Dog/cat adoptions: How do I adopt a dog/cat? How much does it cost?
Our cats/kittens are adopted for $55.00 each. Our dogs/puppies are adopted for $65.00 each. Ferrets are adopted for $55.... (more)

Car and Surface Washing: Can I wash my car at home?
Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-of... (more)

Water/Sewer Bill Discounts: I am a senior citizen with limited income. Can I receive a discount on my water...
The City of Henderson will waive the monthly basic water and sewer service charge for seniors enrolled in the Nevada Ene... (more)

Police Officer Testing: When is the next testing for Police Officer?
Human Resources handles all testing for Police Officers. They can be reached by website at the ... (more)

Fire Department Member: How can I become a member of the City of Henderson Fire Department?
The City of Henderson Human Resources Department establishes the hiring list for the Fire Department. For more infor... (more)