Frequently Asked Questions

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FAQ

Top Questions


Report Water Waste: How do I report water waste/water running down the sidewalk/someone watering on a day d...
Common examples of water waste include:Water flowing off private propertyWatering outside of yo... (more)

I am a property manager/realtor/other agent: How do I change the mailing address or start/stop service at a...
Service Requests from property managers, realtors, or other agents should be submitted by completing a case in Contact H... (more)

Water/Sewer Service: How do I start and/or stop residential water/sewer service?
Requests to start or stop a residential service from individual U.S. citizens may be processed by contacting the Departm... (more)

High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment t...
The City of Henderson Leak Adjustment Program (LAP) offers premise-based adjustments in the case of significant leaks. A... (more)

Planning Commission Item: How can I voice my support or opposition to an item or application on a Planning...
There are several ways. Please include the hearing date and either the application number or agenda item number when su... (more)

Barking dog/noisy animal: I need to report a barking dog/noisy animal. What do I do?
To file an on-line complaint click "next" to be guided through the process.  You can also call Henderson Animal ... (more)

City of Henderson Supplement to SNWA Water Smart Landscapes (WSL) Rebate:
... (more)

How can I pay my bill?
The City of Henderson offers a variety of options for paying your utility bill: 1) ... (more)

Abandoned Vehicle: How do I report an abandoned or junk vehicle?
Please submit your request below and provide a description and location of the vehicle.... (more)

Owner surrender or euthanasia request: What is required to surrender my pet to the shelter or if my pe...
Only Henderson residents can surrender their pets to the Henderson Animal Care and Control facility. Proof of Henderson... (more)

Deceased animals: What to do if you see a deceased dog/cat in the road or my own pet has died.
Animal Control picks up stray domestic animals (dogs, cats, ferrets etc) from city roads or on private property. If a d... (more)

Traffic Signal and Lights: How do I report a problem with a traffic signal, street light, pavement marking ...
If you live in a private or gated neighborhood. the street lights and traffic signs are the responsibility of the HOA. P... (more)

Inoperable/Abandoned Vehicles: Is there a code that deals with abandoned and/or inoperable vehicles on...
Inoperable or abandoned vehicle(s), or part(s) thereof, outside of an enclosed building on any lot are not allowed. P... (more)

Old Gasoline/Oil: What do I do with old gasoline/oil/paint that I don't want?
Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer ... (more)

Multi-Jurisdictional License: What is a multi-jurisdictional business license?
A multi-jurisdictional business license is a license issued by a primary jurisdiction (Henderson, Las Vegas, North Las V... (more)

Room Rentals at Recreation Centers: Do you have rooms available for rent?
Rooms are available for rent at our recreation and senior centers (pending space and scheduling availability). For detai... (more)

Travel Trailer Storage: Are there any restrictions on storage of travel trailers in residential areas?
You may have one travel trailer unit on the home premises of its owner when not used for living or sleeping purposes pro... (more)

Hydrant Meter Set: Submit Set Request
Find the hydrant # HERE. You are required to review the ... (more)

Water/Sewer Bill Discounts: Can I receive a discount on my water/sewer bill?
The City of Henderson offers the following utility discount programs to qualifying customers: Low-Income D... (more)

Business License: How long is a license good for?
All licenses, except for gaming business licenses, issued by the City of Henderson are valid for six months and are rene... (more)

Pet License: Pet license requirements for dogs, cats, and ferrets.
Henderson Municipal Code pertaining to licenses reads as follows: Every person owning, keeping, harboring or possessing ... (more)

Business License Renewal: Will the City notify me when it is time to renew my license?
Yes, by mail only. However, it is your responsibility to renew the business license on time even if the courtesy reminde... (more)

Homeless Concern: How do I report a concern about homeless people in a nearby park or vacant lot?
To provide i... (more)

Warrant: How can I see if I have an active warrant?
If you are unsure about your case status, you may review the Henderson Municipal Court ... (more)

Curfew: Is there a curfew for children in Henderson?
Yes. Persons under 18 years of age may not be out between the hours of 10 p.m. and 5 a.m., Sunday through Thursday. On ... (more)

Street Sweeping Schedule: What is the street sweeping schedule?
... (more)

Court Date: When is my next court date?
Traffic and Parking Citations: The court date and time is noted on the bottom of your citation.... (more)

Hanging Trees/Plants: My neighbor's trees/plants are hanging over my property line, what are my rights and ...
This matter is a private property matter between you and your neighbor and the City cannot assist you as there is n... (more)

Pigeons: Is it illegal to feed pigeons? How do I report someone who is feeding pigeons and causing the...
Yes, it is illegal to feed pigeons.  To file an on-line complaint click next" to be guided through the process.&... (more)

I have found a lost/stray pet: What to do I do?
If you have found a stray or lost dog, cat, rabbit, ferret or other domestic animal and you would like an Animal Co... (more)

Leak Adjustment Program: I have requested an adjustment. If my request is approved, how much of an adjustme...
Customers are responsible for all water that passes through the water meter at their property, regardless of whether the... (more)

I am a property manager/realtor/other agent: How can I get immediate service at a property?
Standard working days are Monday through Thursday, excluding holidays. Same day service initiation is generally availabl... (more)

Business License: How much does a business license cost?
There are nearly 100 license classifications and the license fee is based upon the classification. In order to determine... (more)

Court: Must I appear in Court for my traffic citation?
... (more)

Car and Surface Washing: Can I wash my car at home?
Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-of... (more)

How do I get a water meter installed at a newly constructed home?
The City will install meters up to 2" in size for new developments. In order to schedule a meter install, please submit ... (more)

Business License: Who is required to have a license?
Any person who conducts business within the City or based in the City must obtain a business license on or before the da... (more)

Construction Hours: During what hours is it allowable for construction to be done (such as construction in ...
Per Henderson Municipal Code, ... (more)

Draining Pools and Spas: Can I drain my pool or spa into the street? How do I locate my sewer port?
Before you drain your pool, consult with your pool professional and check your pool chemistry. It may be time to drain y... (more)

Other: Still not able to find what you are looking for or have an Open Data question?
If you find a topic subtopic close to your request or an Open Data question, but not perfect, please select that option ... (more)

Business License Fees: Can I pay my business license fees online?
Yes. Most business license types can be paid online immediately. There are only a few specific exceptions, such as room ... (more)

Warrant: How can I take care of my warrant?
Failure to Pay warrants may be cleared by entering a plea and paying ... (more)

Permit Information: Where do I find information regarding permits?
Permit information can be found at our Building & Fire Safety page on this website - ... (more)

Water Pressure Problem: I think I have a problem with my water pressure.
Do you have a water softener?Many pressure problems are associated with malfunctioning or improp... (more)

Submit a comment/question/concern: How do I submit a comment, concern or question to the Mayor or my City ...
You may submit comments, questions or concerns via Contact Henderson. You may also write to the Office of the Mayor and... (more)

City Council Meetings: I am not comfortable speaking in front of a crowd, but I would like the Mayor and C...
The yellow Speaker Cards can be used to voice your opinion regarding an agenda item. Fill them out at the council... (more)

Dogs/Cats allowed to run loose: How do I report a loose dog/cat? 
The City of Henderson requires all pets to be confined by a leash when off their own property (unless in a designated... (more)

Fine Payment: I received a citation. How can I pay my fine?
Mail: Mail your check or money order to Henderson Municipal Court, PO Box 95050 - MS621, Henderson, NV 89015.... (more)

Utility Information: I need information regarding power, phone, cable, and/or trash.
The Customer Service phone number for NV Energy is 702-402-5555. Click here for their website: ... (more)

Permit Application: As a homeowner, can I apply for my own permits?
If you are the registered owner of the home, and it is your primary residence, you may pull your own building permits. T... (more)