The City of Henderson Leak Adjustment Program
(LAP) offers premise-based adjustments in the case of significant leaks. Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the city. Customers
are responsible for all water that passes through the meter at their property
regardless of whether intentionally used or not but may be eligible to apply for the Leak Adjustment Program if all program qualifications are met.
PROGRAM QUALIFICATIONS
- Water consumption during leak was more than
double that of the same monthly service periods the previous year (for up to
three service periods)
- Leak causing the high consumption has been
repaired
- Proof of repair has been provided (examples
include receipts for labor, parts, equipment, photos, etc.)
- Water consumption has returned to normal for at
least one subsequent service period
- Location has had active water service for 13
months prior to leak
- Request has been submitted for the Leak
Adjustment Program within 12 months of leak
CONSUMPTION CALCULATION EXAMPLE:
Previous Years Consumption: 9,000 Gallons
Consumption During Leak: 460,000 gallons
Total Overage of Consumption: 460,000-9,000
= 451,000 gallons
Consumption Amount Used for Adjustment
Calculations: 451,000 gallons
Consumption
Charges for 451,000 gallons are split 50/50 between customer and City
Upon receipt and verification of required
information, the leak adjustment will be applied to your account and appear as a credit on
the subsequent bill.
Please note leak adjustments are limited
to two (2) adjustments in five (5) years for
qualified leak occurrences. The maximum adjustment is for three (3) service
periods.
If you think you may qualify for this program,
please click on the blue "submit a request or question" link below.
(FAQ7977)
