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Leak Adjustment Program: I have requested an adjustment. If my request is approved, how much of an adjustment will I receive?
The City of Henderson Leak Adjustment Program (LAP) offers premise-based adjustments in the case of significant leaks. Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the city. Customers are responsible for all water that passes through the meter at their property regardless of whether intentionally used or not but may be eligible to apply for the Leak Adjustment Program if all program qualifications are met.
CONSUMPTION CALCULATION EXAMPLE:
Previous Years Consumption: 9,000 Gallons
Consumption Charges for 451,000 gallons are split 50/50 between customer and City
Upon receipt and verification of required information, the leak adjustment will be applied to your account and appear as a credit on the subsequent bill.
Please note leak adjustments are limited to two (2) adjustments in five (5) years for qualified leak occurrences. The maximum adjustment is for three (3) service periods.
If you think you may qualify for this program, please click on the blue "submit a request or question" link below.