Frequently Asked Questions

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FAQ

Water/Sewer Bill Discounts: I am a senior citizen with limited income/on EAP. Can I receive a discount on my water/sewer bill?

The City of Henderson offers the following utility discount programs to qualifying customers:

Senior Discount
The City of Henderson will waive the monthly basic water and sewer service charge for seniors enrolled in the Nevada Energy Assistance Program (EAP). To qualify, a senior must be a resident of Henderson, must be the primary account holder on the utility bill, and must be a minimum of sixty-two (62) years of age. Program participants are required to re-qualify annually. Qualification guidelines are determined by the State of Nevada Division of Welfare and Supportive Services.

For more information on the EAP program, contact:
Energy Assistance Program South
3330 East Flamingo Road, Suite 55
Las Vegas, NV 89121
702.486.1404
Toll Free - 800.992.0900
Website - https://dwss.nv.gov/Energy/1_Energy_Assistance/

For assistance with EAP Enrollment along with other services, contact:

HopeLink of Southern NV - Closed to outside visitors but we remain open with remote delivery due to COVID-19

178 Westminster Way

Henderson NV

8 a.m. to 6 p.m. Monday through Thursday

702-566-0576

www.link2hope.org


City of Henderson Heritage Park Senior Facility  - Currently closed due to COVID-19
Senior Services Office
300 S Racetrack Rd. (at Burkholder Blvd.)
10:00 a.m. to 1:00 p.m., Monday through Friday
702.267.2956


Disability Discount
The City of Henderson waives the monthly basic water and sewer service charges for customers who are permanently disabled.

In order to qualify for the discounted service, the customer receiving the discount must be the primary account holder on the utility bill, and the service address must be their primary residence.

Delayed Billing
The Delayed Billing Program assists customer whose only source of income is received once a month. It allows the primary account holder an additional week (7 days) to pay a bill without assessing a late fee.



How to apply
Submit a request through the Contact Henderson website.

If you are requesting a Senior Discount, attach proof of your EAP award letter to the case.

If you are requesting a Disability Discount, attach proof of permanent disability to the case. Example: Social Security Disability Benefit Verification Letter, PERS Disability Letter or other government agency disability letter.

If you are requesting Delayed Billing, attach proof of your monthly payment to the case. Example: Social Security Benefit Verification Letter, PERS Benefit Letter or any other government agency letter showing that you are receiving a monthly payment.


(FAQ6709)