Building and Fire Safety
City Attorney's Office
City Auditor's Office
City Clerk's Office
City Manager's Office
Development Services Center
Government and Public Affairs
Mayor and Council
Parks & Rec Maintenance
Parks and Recreation
Police-Special Programs and Services
PW-Traffic Services-Traffic Controls
High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment to my bill?
The City of Henderson Leak Adjustment Program (LAP) offers premise-based adjustments in the case of significant leaks. Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the city. Customers are responsible for all water that passes through the meter at their property regardless of whether intentionally used or not but may be eligible to apply for the Leak Adjustment Program if all program qualifications are met.
CONSUMPTION CALCULATION EXAMPLE:
Previous Years Consumption: 9,000 Gallons
Consumption Charges for 451,000 gallons are split 50/50 between customer and City
Upon receipt and verification of required information, the leak adjustment will be applied to your account and appear as a credit on the subsequent bill.
Please note leak adjustments are limited to two (2) adjustments in five (5) years for qualified leak occurrences. The maximum adjustment is for three (3) service periods.
If you think you may qualify for this program, please click on the blue "submit a request or question" link below.