Frequently Asked Questions

  ADA/508 friendly site



FAQ

High Bill Due to Leak: I discovered and repaired a major leak at my property. Can I request an adjustment to my bill?

The City of Henderson Leak Adjustment Program (LAP) offers premise-based adjustments in the case of significant leaks. Adjustments consist of splitting the cost of excess consumption 50/50 between the customer and the City during a major leak. The adjustment is limited to two (2) adjustments in five (5) years for leak occurrences that are greater than twice the normal consumption. The maximum adjustment is for three (3) billing cycles and the City will match to the highest tier the leak reached.

Leak Adjustment Program Qualifications:
• Water consumption during leak was more than double that of the same period of the previous year (for up to three billing cycles)
• The leak which caused the high consumption has been repaired
• Proof of repair is required. Examples include: receipts for labor, parts, equipment, photos, etc.
• Water consumption has returned to normal for at least one subsequent billing cycle
• Must have active water service 13 months prior to leak.

If you meet ALL qualifications above, you may request a leak adjustment. Upon receipt and verification of all required information, as well as acceptance of the leak adjustment amount, the leak adjustment will be applied to your account and appear on the subsequent bill.

If you think you qualify for this program, click on the blue "submit a request or question" link below.

(FAQ8136)