Frequently Asked Questions

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I am a property manager/realtor/other agent: How do I change the mailing address or start/stop service at a property?

Service Requests from property managers, realtors, or other agents must submit one case per location by creating a Property Agent Service Request case in Contact Henderson. Requests are processed in the order received and may take 3 - 5 business days. In order to facilitate processing, please complete all requested fields and attach all necessary documents. Incomplete or improper submissions will result in closure of the case and a new case will need to be submitted.

NOTE: Faxed or emailed requests are NOT accepted.