Frequently Asked Questions

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UnitedHealthcare Ucard Benefits: How do I pay my City of Henderson utility bill using my UCard benefits from UnitedHealthcare?

Many of our customers have received UCards from UnitedHealthcare, the new Medicare Advantage member ID card, which gives enrollees access to several extended benefits. One benefit listed for the UCard on UnitedHealthcare's website is the ability to use the card to pay eligible utilities. We've contacted UnitedHealthcare for instructions on how you can use this benefit.

To access to your UnitedHealthcare benefit of paying utilities, you must register on the UCard Hub website or the mobile app:

At this time, the City of Henderson cannot process UCard payments for your utility account directly at our office.  You'll need to use the UCard app or the UCard Hub website to make a payment. When you make a utility payment online or by telephone via the UCard app or website, you are requesting that UnitedHealthcare make a payment to the utility. You are not making a payment directly to your utility company and your utility company will not receive, process, or credit your utility account until UCard completes a backend process to submit the payment to the utility company via paper check on your behalf.

Payments for utilities using your UCard benefits may take several business days to be received. When using the UCard, please allow up to two weeks for the payment to be received and credited to your account. Customers whose only source of income is received once a month may request enrollment in our Delayed Billing Program which allows the primary account holder an additional week (7 days) to pay his/her monthly bill without assessing a late fee. Visit Contact Henderson to apply for that program.

See Section 6 Utilities Payments of the Terms and Conditions regarding Funds Accessible with UCard at the UCARD Disclosures Site for additional details regarding your UCard Utility Bill Payment benefits.

For general information on your UnitedHealthcare UCard benefits, we encourage you to call the number on your plan member ID card (health insurance card) during the listed hours of operation or visit the UCard Hub website.