Frequently Asked Questions

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FAQ

By Department PW-Public Works


Water Main Information: How do I obtain information regarding water main shutdown scheduling and approval?
Water main shutdown requests may be submitted by completing a case in ... (more)

Broken Concrete: How do I report a broken concrete curb or sidewalk or cracked asphalt in the street?
Submit your concern below. If you need further assistance, call Support Services at 702-267-3259.... (more)

Road Pavement Maintenance:Who's in charge of road pavement maintenance issues?
The Engineering division is in charge of the crack sealing and slurry sealing of city streets.The Quality Contro... (more)

Debris: How do I report debris in the street?
It depends which street the debris is on. If the debris is on a state highway such as I-515, St. Rose Parkway, Boulder H... (more)

Water Main Shutdown: How do I submit a request for an existing water main shutdown in order make connection...
This requires a request through Contact Henderson be completed including all pertinent information; Contractor’s ... (more)

Construction/Development Information: How do I obtain information regarding construction of a development?
Submit your question below. If you need further assistance, call Quality Control at 702-267-3100.... (more)

Potholes: How do I report potholes or other pavement repair issues?
Submit your concern below. If you need further assistance, call Support Services at 702-267-3259. ... (more)

Maintenance Issues: What if I see maintenance issues such as weeds or trash on City of Henderson-owned prop...
To report maintenance issues on city-owned land, call the city's Property Management division at 702-267-1300.... (more)

Street Sweeping Schedule: What is the street sweeping schedule?
Street sweeping is arranged so that all public streets in Henderson are swept monthly. If there is a debris problem, con... (more)

Tracking Projects: How do I track my improvement plans for projects through the City of Henderson?
You can track projects online throu... (more)

Offsite Improvements: What are offsite improvements and why do they require inspections?
Offsite improvements include water mains, sewer mains, storm drains, streets, sidewalks, traffic control devices, street... (more)

Grading Permits: How do I get an estimate of what my grading permits will cost if I want to develop a prope...
A fee estimator is available on online, or submit your... (more)

Spills/Dumping: How do I report a spill on or dumping onto a street, storm drain or channel?
Anything that is directed into a street, storm drain, or channel impacts our drinking water. Report spills and dumping b... (more)

Street Sweeping: How do I report that a street needs to be swept?
Submit your concern below. If you need further assistance, call Support Services at 702-267-3259. ... (more)

Geotechnical Submittals:How do I submit a report for Public Works materials review?
The following report types can be submitted through our Contact Henderson portal: Geotechnical Report IQAC A... (more)

Shopping Carts: Who can I call to report an abandoned shopping cart left on a city street or sidewalk?
To report an abandoned shopping cart, call 702-267-3259 or submit a case through Contact Henderson.... (more)

City Property: Who manages city-owned property?
Property owned by the City of Henderson is managed by the Public Works, Parks and Recreation Department's Survey/Right-o... (more)

Crack Seal/Slurry Project: How do I obtain information about a crack seal/slurry project?
Please submit your concern below. If you need further assistance, please call Quality Control at (702) 267-3100.... (more)

Construction Problems: How do I report patch or plate problems from construction in the street?
Submit your concern below.... (more)

Real Estate: How do I find out what city properties may be available for sale or lease?
Properties currently offered for sale or lease (if any) are listed on the city's ... (more)

Detention Basin Problems: How do I report problems with detention basins, flood control channels, storm dra...
Submit your concern below. If you need further assistance, call Support Services at 702-267-3259. ... (more)

Public Works Projects: What Public Works projects are currently being advertised and how do I obtain plans ...
Plans and specifications for current Public Works projects are only available through DemandStar, but can also be access... (more)

Engineering Services Projects List: How does my company get on the City of Henderson Public Works Engineeri...
Submit a Statement of Qualifications (SOQ) packet, which is available on the Public Works ... (more)

Easements: What easements are on my property?
The City of Henderson is unable to determine all the easements on your property. You may wish to contact a title company... (more)

Flood Problems: How do I report flooding problems?
During a storm where there is a life-threatening situation, call 911 for police and fire assistance or to... (more)

Certified Payroll Reports: How do I request copies of certified payroll reports?
You can enter your request through Contact Henderson. Be sure to include the PWP number of the project for which you are... (more)

Capital Improvement Program: What is the Capital Improvement Program?
Also known as the CIP, the Capital Improvement Program is the process of prioritizing our needed improvements worth over... (more)

Engineering Services Projects: How do I obtain plans and specifications for Engineering Services projects?
Plans and specifications for current Public Works projects are only available through DemandStar, but can be accessed th... (more)

Landscape Damage: How do I resolve landscape damage caused by construction?
If you were unable to address your issue with the responsible party, submit your concern below. If you need further assi... (more)

Flood Zones: How do I find out which flood zone my property is in? If I'm in a special flood hazard area, ...
Submit your request below and you will be contacted. For further information, call the Flood Information line at 702-267... (more)

Master Streets and Highway Plan: Where can I get the Master Streets and Highway Plan?
Information is available ... (more)

Information on Work Near Your Property: How do I obtain information regarding work being performed near my ...
Submit your question or concern below. For further assistance, call Quality Control at 702-267-3100.... (more)

Rights-of-Way: Why does the city acquire rights-of-way?
The reason the city acquires rights-of-way is to provide the land necessary for public streets, highways, drainage facil... (more)

Fence Cut: How do I get a city-owned damaged fence repaired?
Submit a Contact Henderson case and include detailed location information so that we can determine whether it is a city-... (more)

Right-of-Way: What is a right-of-way?
A right-of-way is the right to pass over land of another. A dedicated road is a right-of-way owned by the jurisdiction w... (more)

Missing Manhole Covers: How do I report a missing manhole cover?
The city's storm drain system has access points for cleaning and regular maintenance. These access points may be in the ... (more)

Groundwater: What is groundwater and where do I report problems with it?
Groundwater is water beneath the surface, often between saturated soil and rock, that typically supplies wells and sprin... (more)

Rights-of-way/Easements: How do I dedicate rights-of-way/easements?
The Survey/Right-of-Way p... (more)

Bond Release: How do I get a construction bond or a performance bond release, reduction, or replacement?
Once you have reviewed the application and have your project name, permit number, and bond number, call Quality Control ... (more)

Flood Control: Why do we need flood control in the desert?
Our desert is prone to flash flooding especially during the monsoon season of June through September, when arroyos and w... (more)

Soils Lab Report: How can I get a soils lab report for my property?
Submit your request below. If you need further assistance, call Quality Control at 702-267-3100.... (more)

Permit: How do I get a permit to move a house or other structure?
The permit to move a house or other structure on a public road can be obtained by submitting the ... (more)

Purchase City Property: What is the process for making an offer to purchase or lease city-owned property?
The Nevada Revised Statutes and city ordinances govern how the city may sell or lease property. Contact Survey/Right-of-... (more)

Property Management Committee: What is the purpose of the Property Management Committee?
The purpose of this committee is to review matters related to the city's real property and requests regarding real prope... (more)

Bidders List: How do I get on the approved Public Works bidders list?
At the January 18, 2005 meeting of the City Council, the City of Henderson adopted the Nevada State Public Works Board l... (more)

Local Improvement District: What is a Local Improvement District (LID)?
A Local Improvement District (LID) is created to fund public improvements such as roads, curbs, sidewalks, utilities, et... (more)

Dust: Who do I contact about the dust in the air?
Contact the Clark County Department of Air Quality and Environmental Management. Include details about where you noticed... (more)

Vacate/Abandon Public Streets: How do I vacate or abandon public streets, or the city's interest in easemen...
The Survey/Right-of-Way pages have... (more)

Cell Site Information: How do I find out who is leasing a cell site and operating the tower?
The city maintains a list of the telecom providers occupying city-owned land. For assistance, call 702-267-1300.... (more)

City Capital Improvement Plan: Where can I get the city's Capital Improvement Plan?
The Capital Improvement Plan identifies potential project costs by fiscal year and is available at the City Clerk's offi... (more)

Federally Owned Land: How do I obtain permits on federally owned land?
Visit us onl... (more)

Revocable Permit Information: What information is required to obtain a revocable permit for occupancy of Ci...
The requirements can vary depending on the type of use and occupancy. Contact the Survey/Right-of-Way division at 702-26... (more)

Sand bags: Where can I get sand bags to alleviate flooding problems?
Empty sandbags (a limit of ten per household) can be picked up free of charge at Support Services, 486 Gibson Rd., durin... (more)

Bond Reduction: How do I get a construction bond or a performance bond release, reduction, or replacement?
First, review the ... (more)

Construction Plans: Where can I buy construction plans and specifications for city buildings that are being...
It varies by project. Call Construction Management at 702-267-3007 for information.... (more)

Bid Results: How do I obtain bid results for a city building project?
Call Construction Management at 702-267-3007. ... (more)

City Building Projects: What city building projects are out to bid?
The Construction Management office can assist you. Call 702-267-3007. ... (more)

City Improvement Projects: How do I obtain information regarding city improvement projects that have been a...
Submit your request below. For further assistance, call Quality Control 702-267-3100.... (more)

Revocable Permit: What departments must approve a revocable permit for occupancy of City of Henderson-owned...
It requires a recommendation from the Property Management Committee.... (more)

Property Management Committee: Who are the members of the Property Management Committee?
Call Public Works Department-Survey/Right-of-Way at 702-267-1300 for a current list of departments and members that comp... (more)

Overtime Billing: Who do I contact regarding invoices received for overtime billing ?
Submit your concern below. If you need further assistance, call Quality Control at 702-267-3100.... (more)

Benchmark: What is a benchmark?
Geodetic control points are permanently affixed objects at various locations all over the United States to enable land s... (more)

Permit: How do I get a permit to move a wide or oversized load?
Over-dimensional, non-reducible load permits ar... (more)

Permit: Do I need a permit to move a mobile home?
Building permits and over-dimensional load permits may be required. ... (more)

City Property Use: What if I need to use city-owned land temporarily?
You must obtain a revocable permit for occupancy of City of Henderson-owned land and pay a charge, if applicable.... (more)

Plan Holders List: How do I obtain a plan holders list for a city building project?
The Construction Management office can assist you at 702-267-3007. ... (more)

Annex Property: How do I annex my property into the City of Henderson?
The Public Works Survery/Right-of-Wayannex... (more)

City Property: Does the city purchase properties?
On occasion the City of Henderson may purchase property depending on the necessity, location and property type.... (more)

Abandoned Construction Sites: How do I report a construction site that appears to be abandoned?
The Quality Control division will investigate construction sites that appear to be abandoned. Submit your request below ... (more)