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Report Water Waste: How do I report water waste/water running down the sidewalk/someone watering on a day d...- Common examples of water waste include:Water flowing off private propertyWatering outside of yo... (more)
- Common examples of water waste include:
- Water flowing off private property
- Watering outside of your assigned day or time
- Draining a pool or spa into the street
- Failure to repair a leak or broken sprinkler
When reporting water waste, be sure to include the time, date, location, and type of violation observed. You may also include your contact information if you would like to be contacted regarding your report, or you can choose to submit your report anonymously.
Photos of the problem are often helpful, but not required. The most helpful picture is a wide shot of the area, with the suspected violation included in the frame, which helps us pinpoint the cause of the issue. If there is a broken fixture or sprinkler, a second, closer photo may be useful.
To report water waste, click on the link below to submit a request or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ4036)
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City of Henderson Residential Landscape Rebate Program- ... (more)
The City of Henderson is partnering with SNWA on the Water Smart
Landscapes Rebate. The City of Henderson is supplementing the SNWA rebate
programs for customers in Henderson converting functional turf on their
property.
A)
Customer Eligibility
- Supplement will only be approved for single-family residential parcels located within the City of Henderson boundaries that are removing functional turf not subject to the Nonfunctional Grass Law. If participating in the Tree Topper, trees planted must be on the List of Qualifying Trees. Areas to be converted must be serviced by the City of Henderson and the applicant’s utility account(s) must be in good standing. Rebate checks are issued to property owners.
B) Project Size
- Conversion area must be deemed functional turf and a minimum of 400 square feet. Maximum project rebate amount of $575. Eligible trees planted and approved for a $50 rebate are expected to provide at least a 236-square-foot canopy at maturity. Large shade trees should be spaced out about 50 feet apart, while medium trees require 35 feet. Participation in the Tree Rebate Project through the Residential Rebate Program is optional, and there is no minimum or maximum number of eligible trees required for participation. Customers are limited to 100% canopy coverage for each property. SNWA will conduct the final inspection to confirm the requirements for the tree canopy and spacing are met.
C) Authorization to Proceed - Before removing any turf, customers must have applied and been approved for the SNWA Water Smart Landscapes program. (City of Henderson to verify approval with SNWA).
D) Landscape Material Restrictions - Per HMC 14.14.050.B, once turf is removed it is prohibited to re-install.
E) Rebate Amounts and Limits - Subject to available funding and satisfaction of program terms and conditions, the City of Henderson will rebate for Single-Family Residential Functional Turf Removal: a maximum of $575 and a 400 square footage minimum turf conversion. To receive the rebate check, turf conversion and measurements must have been confirmed by SNWA.
- The City of Henderson will rebate $50 per approved tree on properties participating in a Single-Family Residential Landscape Program. Tree toppers are subject to available funding, with no per–single-family residential property limit.
F) Important Deadlines and Restrictions
- Project conversion must be completed within twelve (12) months
from application acceptance. The customer is to submit approval that the conversion has been completed.
- Conversion is to be completed in a
single phase.
- Customers are limited to one
conversion per calendar year.
- Rebate payments may be
considered taxable income, and customers may receive a 1099 if total payments by
the City of Henderson for rebates and other taxable transactions exceed
reportable limits.
What is functional turf?
An irrigated grass area that provides a
recreational benefit to the community and is:
- Located
at least 10 feet from a street, installed on slopes less than 25 percent,
and not installed within street medians, along streetscapes, or at the
front of entryways to parks, commercial sites, neighborhoods, or
subdivisions.
- Active/programmed
recreation turf, athletic fields, designated-use-area turf, golf course
play areas, some pet relief turf, playground turf, or resident area turf.
- Located
on a Single-Family Residential Property.
How do I know if I have been approved for the
rebate? Upon review of your application, you will receive an email
response with your application status.
When will I receive the rebate check? After the
conversion has been completed and SNWA has received your signed Conservation
Easement. Please upload the Notarized Easement to your Contact Henderson case to notify the City of Henderson of your turf conversion completion. At
this point, the City of Henderson will send you an email letting you know that
the check is being processed and a mail-out date.
What are the terms and conditions of the program?
Program Terms and
Conditions
Will drought-tolerant plants be required? In order
to receive the City of Henderson Water Efficiency in Landscapes and
Technologies Rebate, the SNWA rebate program terms and conditions must be
followed. Please visit the SNWA website at www.SNWA.com in
order to see what plants can be used in the water-smart landscape.
If you are interested in this program, please apply with SNWA
and then submit a request or question at the link below.
(FAQ11813)
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Car and Surface Washing: Can I wash my car at home?- Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-of... (more)
- Washing of personal vehicles at residential properties is limited to one day per week with the use of a positive shut-off nozzle.
Use of a commercial car wash saves water and the environment. Visit SNWA.com to print a coupon to your favorite commercial car wash.
Spray washing of equipment, buildings and surfaces is prohibited unless the water is contained on site or discharged to a publicly owned treatment facility.
(FAQ5376)
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Watering schedule: What is my watering schedule?- Residential and commercial landscape irrigation is restricted on Sunday and on certain number of days per week base... (more)
- Residential and commercial landscape irrigation is restricted on Sunday and on certain number of days per week based on the season. All customers are assigned to a watering group labeled A, B, C, D, or E, which defines what days of the week landscape irrigation is permitted. Watering group assignments are based on customer location address.
Click here to input your address and find your assigned group.
(FAQ4034)
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Draining Pools and Spas: Can I drain my pool or spa into the street? How do I locate my sewer port?- Before you drain your pool, consult with your pool professional and check your pool chemistry. It may be time to drain y... (more)
- Before you drain your pool, consult with your pool professional and check your pool chemistry. It may be time to drain your pool if:
Total dissolved solids (TDS) exceed 1,500 parts per million (ppm)
or
Calcium hardness exceeds 350 ppm (or about 20 grains)
Some pool companies offer mobile filtration systems which remove dissolved solids from your pool water without the need to drain it, reducing water consumption and possible damage to plaster.
Pool and spa water must be drained into the sanitary sewer system, usually accessible through a clean-out port located in your front yard or elsewhere on your property. For help locating your sanitary sewer port, review these tips from SNWA.com.
Draining pool or spa water into the street is considered water waste, and can lead to a fine.
Draining pool or spa water into a manhole is considered illegal dumping, is prohibited and can lead to a fine.
Do not drain a pool into a septic tank, which can quickly overfill. Homeowners on septic systems should contact the City of Henderson prior to draining their pool or spa to avoid receiving a water waste notice.
If you need additional assistance with locating your sewer port, you may contact the City Clerk's Office at 702-267-1410, complete the form below with your name, phone number, address, and email address or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:00 p.m.
(FAQ5377)
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Day of Week Watering Schedule Exemption: How do I request an exemption to the day of the week watering
sch...- You may request an exemption to the day-of-week watering schedule by completing a request. Select the topic-subtopic, Co... (more)
- You may request an exemption to the day-of-week watering schedule by completing a request. Select the topic-subtopic, Conservation/Water Waste - Day of Week Watering Schedule Exemption.
The watering exemption will allow watering during non-scheduled watering days. You are not exempt from water runoff or overflow. Watering exemptions are
permitted for up to 30 days each calendar year.
(FAQ5365)
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Lawn/Turf Removal: What programs are available for funding turf removal?- The Southern Nevada Water Authority (SNWA) will rebate customers $3 per square foot of grass removed and replaced with d... (more)
- The Southern Nevada Water Authority (SNWA) will rebate customers $3 per square foot of grass removed and replaced with desert landscaping up to the 10,000 square feet converted per property, per year. Beyond the first 10,000 feet, SNWA will provide a rebate of $1 per square foot. Projects must be approved prior to turf removal. For more information, view the Water Smart Landscape Rebate program conditions at SNWA.com or call (702) 258-SAVE (7283).
(FAQ5755)
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How can I get my Water Violation Fine removed?- Customers must submit an RFL Request on our website within 30 days from the date on the Violation letter received. A Wat... (more)
- Customers must submit an RFL Request on our website within 30 days from the date on the Violation letter received. A Water Conservation quiz will be sent to you via email on file, this quiz must be completed within 7 days.
(FAQ11807)
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Lawn/Turf Installation: Can I plant grass in my yard?- The installation of new turf in residential front yards, common areas, medians and non-residential developments is prohi... (more)
- The installation of new turf in residential front yards, common areas, medians and non-residential developments is prohibited.
Turf installation in side and rear yards is limited to 50% or less of the total square footage, or 100 square feet whichever is greater, provided no turf area dimension is less than ten feet. A maximum of 5,000 square feet of turf is allowed at one property
If you currently have water efficient landscaping in your front yard it is prohibited to remove and replace that landscaping with turf, regardless of building permit issue date.
To inquire about how turf installation restrictions may apply to you, please complete the form below with your name, phone number, address, and email address or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ5364)
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Conservation Coaches: What is a Conservation Coach?- Conservation Coaches is a Department of Utility Services program used to help you
with water conse... (more)
Conservation Coaches is a Department of Utility Services program used to help you
with water conservation specific questions.
Common examples of when a Conservation Coach might be
useful:
- Creating a plan to save water
- Learning more about conservation incentive programs
- If after making water savings changes, you do not see a
decrease in your water consumption
- If you would like to request a site visit to audit water
use on the property
- If you would like additional information on functional
vs. non-functional turf
Conservation Coaches are available Monday through
Thursday and can also be reached at water_conservation@cityofhenderson.com
or 702-267-5906.
(FAQ11868)
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RFL: What is RFL?- RFL is a Request for Leniency to have a current Notice of Violation fine rescinded from the customer's account. Every ac... (more)
- RFL is a Request for Leniency to have a current Notice of Violation fine rescinded from the customer's account. Every account is eligible for a waiver once every 18 months. This does not exempt you from any other violations observed during this period.
(FAQ11808)
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I fixed the water waste issue at my property; can the fine be removed from my account?- Every case is reviewed by our Water Conservation Specialists and applying for an RFL does not guarantee the removal of t... (more)
- Every case is reviewed by our Water Conservation Specialists and applying for an RFL does not guarantee the removal of the fine. Customers looking to have their fine rescinded must submit an RFL application/request on our website for further review.
(FAQ11809)
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Flume Smart Leak Detector: I purchased a Flume smart leak detector device, and it is
not compatible w...- ... (more)
The Flume
Smart Leak Detector device does not work with the City
of Henderson’s iPerl meters. If you purchased a Flume device and
have an iPerl meter, you may submit a request to the City to replace the meter
with one that is compatible. In the future, however, the compatible meter may
be replaced with one that is not compatible with Flume.
To be eligible to submit a request, being current on your utility bill for twelve (12) months is required. Also required, is a copy of the Flume purchase receipt which can be uploaded to the request
Having a smart leak detector device can save you money and will save water.
(FAQ11744)
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How do I know if my request was approved/denied?- An email confirmation will be sent to your email on file with this information.... (more)
- An email confirmation will be sent to your email on file with this information.
(FAQ11811)
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Watering Schedules for Parks: Why do parks water on the wrong days?- Some City of Henderson parks may be watered outside the geographically assigned watering days for the surrounding area. ... (more)
- Some City of Henderson parks may be watered outside the geographically assigned watering days for the surrounding area. These parks have specialized irrigation systems and customized watering schedules to allow the most efficient irrigation of park landscaping without impairing the community's ability to use the facilities.
More information about the City of Henderson Parks and Recreation Department's water conservation efforts can be found online.
To inquire about a specific park, or to report a malfunction, such as a leak or sprinklers spraying into the street, please complete the form below with your name, phone number, address, and email address or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ5368)
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Community Use Recreational Turf Area (CURTA): How do I know if an area qualifies for the CURTA program? Wha...- a. How do I know if an area qualifies for the CURTA program?... (more)
a. How do I know if an area qualifies for the CURTA program? A
customer may request an alternative watering schedule as a Community Use
Recreational Turf Area (CURTA). When a public-use facility is designated for
recreation and is programmable, it is subject to specified water and irrigation
rules and schedule. This designation provides the area with a modification to
the standard watering schedule and group assignment, however, does not exempt
the area from overspray, pooling of water, or any other water waste violation.
b. What are the requirements?
i. Submit a request through Contact Henderson for the property to be designated a CURTA.
ii. The owner, manager,
occupant, or account holder of real property served by the City on which
community use recreational turf is located must adhere to watering restrictions
and requirements that promote water conservation, including but not limited to: - Submitting to the City for approval a spring and fall watering schedule for each community use recreational turf area and adhering to the approved schedule. Watering may not exceed seven days out of 14 consecutive days.
- Submitting to the City for approval a winter watering schedule for each community use recreational turf area and adhering to the approved schedule. Scheduled winter watering may not exceed two days per week.
- Posting the watering schedule at the facility, near the approved area.
If you are interested in this program, submit a request or question at the link below.
(FAQ11707)
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Watering Schedules for Golf Courses: Why do golf courses water on the wrong days?- The majority of water used to irrigate Henderson golf courses is reclaimed (cleaned and highly treated) wastewater, and ... (more)
- The majority of water used to irrigate Henderson golf courses is reclaimed (cleaned and highly treated) wastewater, and properties are restricted to an annual water budget of 6.3 acre feet per irrigated acre. Water used in excess of a property's annual water budget will incur a surcharge.
Courses with a water budget on file with the City of Henderson may water outside the geographically assigned watering days for the surrounding area. These facilities have specialized irrigation systems and customized watering schedules to allow them to most efficiently irrigate course landscaping without impairing the community's ability to use the courses.
To inquire about a specific property, or to report a malfunction, such as a leak or sprinklers spraying into the street, please complete the form below or call the Department of Utility Services Customer Care Center at 702-267-5900. Staff are available to assist you during regular business hours Monday through Thursday from 7:30 a.m. to 5:30 p.m.
(FAQ5367)
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Septic System Pool Draining Notification: I am on a septic system. Am I allowed to drain my pool into ...-
... (more)
-
Yes. Since you have a septic system, it is acceptable to drain your pool or hot tub directly into the street or gutter. However, water must be dechlorinated.
(FAQ11721)
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Water Quiz: Can I retake the quiz?- Yes, you may take the quiz again, Customers must get a minimum score of 70% to pass, this test must be completed within ... (more)
- Yes, you may take the quiz again, Customers must get a minimum score of 70% to pass, this test must be completed within 7 days. Failure to comply will make you ineligible for a waiver and the case will be closed out.
(FAQ11810)
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Reporting Problems: How do I report sprinklers located on city property spraying water onto a street?- Our Public Works, Parks and Recreation Department can address your concerns. The number is 702-267-4000. ... (more)
- Our Public Works, Parks and Recreation Department can address your concerns. The number is 702-267-4000.
(FAQ3802)
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Landscape/Turf Removal Loans: How do I request a reconveyance?- The
City of Henderson previously offered two landscape/turf removal loan programs to
residents. The Homeownership Enri... (more)
- The
City of Henderson previously offered two landscape/turf removal loan programs to
residents. The Homeownership Enrichment Landscape Program (HELP) was an
interest free deferred payment loan for low-income residents. The Turf Removal
Program (TRP) was a 3% interest bearing loan for any income level residents. These loan programs are no longer accepting new applications.
Requests
for reconveyance may take up to 29 business days and should be considered for
any anticipated deadlines.
To request a reconveyance, please submit a request.
(FAQ11878)
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