Frequently Asked Questions

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Flume Smart Leak Detector: I purchased a Flume smart leak detector device, and it is not compatible with my meter. Can I make a request to change it to a meter compatible with Flume?

The Flume Smart Leak Detector device does not work with the City of Henderson’s iPerl meters. If you purchased a Flume device and have an iPerl meter, you may submit a request to the City to replace the meter with one that is compatible. In the future, however, the compatible meter may be replaced with one that is not compatible with Flume.

To be eligible to submit a request, being current on your utility bill for twelve (12) months is required. Also required, is a copy of the Flume purchase receipt which can be uploaded to the request

Having a smart leak detector device can save you money and will save water.