Frequently Asked Questions

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By Department Fire Department

Fire or EMS Report: How do I get a copy of a Fire or EMS report?
Plese call the EMS Division at (702) 267-2285 or submit a case. ... (more)

Fire Station Tour or Events: How do I set up a Fire Station Tour or School Visit?
To set up any Event with the Henderson Fire Department, please click on the link and read our guidelines then fill out t... (more)

Fire Department Member: How can I become a firefighter or paramedic?
Visit the following link for more information: (more)

Paying For Ambulance Transportation: Why do I have to 'pay for' ambulance transportation? I thought that's ...
If an ambulance responds to an emergency call and the citizen receives treatment at the scene but is not transported to ... (more)

Firefighters gym:Why do Firefighters work out at public gyms?
Fighting fire is a very strenuous activity that requires fire personnel to be in top physical condition. Fire personnel... (more)

Home Alarms: Does the City of Henderson Fire Department respond to a request from a home security/alarm mon...
The City of Henderson Fire Department will not respond to calls from security/alarm monitoring companies unless the resi... (more)

Locked Keys In Car: I locked my keys in the car, will you send an engine company to unlock it?
If it is an emergency (i.e., child or animal locked inside), the City of Henderson Fire Department will respond. If it i... (more)

Old Gasoline/Oil: What do I do with old gasoline/oil/paint that I don't want?
Household hazardous waste, such as used motor oil, paint, and pesticides can be taken to the Republic Services transfer ... (more)

Request a Fire Station Tour: How many people can attend a fire station tour?
30 people is our maximum number. ... (more)

Patient Care: Who do I speak with regarding medical treatment - how a patient was treated?
The Fire Department Emergency Medical Services (EMS) Division can address your concerns. Their number is (702) 267-2292... (more)

Explorer Program: Do you have an Explorer Program?
Yes, please visit (more)

What is the Get Ready Stay Ready program?
"Get READY! Stay READY!" is a year-long education and outreach campaign that focuses on family readiness and emergency p... (more)

Request a School Visit: Can I get a firefighter to come out and do a school visit?
Yes, you can request a fire crew to come to do a school visit. Please review the following guidelines: School vi... (more)

Lost Items: Who do I contact regarding personal items lost during ambulance ride?
The Emergency Medical Services (EMS) Division can address your concerns. Their number is (702) 267-2292. ... (more)

Request a Fire Station Tour: What happens when a call for service occurs during my event?
If a call for service should occur please note:All fire stations are on an "on-call" status, which means ... (more)

Request a Fire Station Tour: When can a fire station tour be scheduled?
Morning station tours are scheduled for 10:00 a.m.Afternoon station tours are scheduled for 4:00 p.m.... (more)

Homeland Security Colors: What do the different threat colors mean with regard to Homeland Security / Green...
Ryan Turner, our Emergency Management Coordinator, can answer your questions. His number is 702-267-2212. Or you can ob... (more)

Request for Fire Station Tours/School Visits: How long is a fire station tour or a school visit?
Fire station tours and school visits last approximately one hour.... (more)