Frequently Asked Questions

  ADA/508 friendly site



FAQ

By Department Neighborhood Services


Henderson Welfare Office: Where is the welfare office located?
If you need assistance from the Nevada Division of Health and Human Services Welfare Division you can reach them by call... (more)

Home Purchase Assistance: How can I get assistance to purchase a home?
Neighborhood Services administers a program to assist with down payment and closing costs for qualifying applicants when... (more)

Home Buyer Program: Do you have a First Time Home Buyer Program?
Yes, the City has a first time home buyer program for qualifying applicants looking to purchase a home in Henderson. App... (more)

Henderson HOAs: Is there a list of all the HOAs in Henderson?
Neighborhood Services maintains a database of identified Homeowner Associations (HOAs) in Henderson. Please contact Heat... (more)

Homebuyer program: What resources are available to help purchase a new home?
There are two resources that are available to help purchase a new home:The City has a first time home buyer prog... (more)

Tenants Rights/Eviction: What are my rights as a tenant being evicted?
Please contact the Tenants Rights Center at 383-6095 for eviction and tenants rights information.... (more)

Block Party: My neighborhood is interested in holding a block party. Does the City have resources available...
Our block party planning guide provides valuable information on holding an event in your neighborhood. Learn more ... (more)

Help paying rent: I'm about to be evicted. Can I get help paying my rent?
The non-profit organization HopeLink may be able to assist you. HopeLink offers an array of support services to families... (more)

Assistance for homeless: Who can help me with homelessness assistance issues?
HopeLink A Henderson Family Resource Center is available to all Henderson residents. This non-prof... (more)

Volunteer Partnership Program: I am interested in donating my time to better the Henderson community. What ...
Thank you for your interest in volunteering! The City's Volunteer Partnership can help! Visit... (more)

HOA Problems: I'm having a problem with my HOA, who can I call?
Contact the office of the Ombudsman for Owners in Common-Interest Communities and Condominium Hotels at 702-486-4480 or ... (more)

Home Repairs: How can I get home repairs made to my residence?
If you meet eligibility guidelines, Neighborhood Services facilitates both deferred and low-interest loans. Deferred loa... (more)

Childcare and daycare: Are there any resources to help low income families with childcare?
The Las Vegas Urban League has a childcare subsidy program that provides financial assistance to income eligible ... (more)

Lead Hazard Control: What is the Henderson Lead Hazard Control and Healthy Homes Program?
The Henderson Lead Hazard Control and Healthy Homes Program is funded by the U.S. Department of Housing and Urban Develo... (more)

Mediation: I can't get along with my neighbor. We fight constantly. What can I do?
You may wish to use the Henderson Mediation Program, a free service that brings parties together to resolve a difference... (more)

Home repair/rehabilitation: Do you have a home repair / rehabilitation program?
The City has a program that provides grants or low-interest loans to homeowners. Your income will determine your eligibl... (more)

City Contacts for Neighborhood Issues: I have multiple issues/concerns about my neighborhood and I am unsur...
Please contact Emily Lewis, Senior Neighborhood Programs Specialist, at (702) 267-2008 or by email at Emily.Lewis@cityof... (more)

Nevada 2-1-1 Assistance: What is Nevada 2-1-1 Assistance?
Nevada 2-1-1 is Nevada's most comprehensive, free connection to critical health and human services. Information about lo... (more)

HOAs: How do I find an HOA?
To locate an HOA, visit the City's interactive HOA ma... (more)

Group Cleanup: My neighbors and I want to clean up our neighborhood. Can the City help?
Through the ... (more)

Interest-Free Deferred Payment Loans: What can I use this loan for?
The city of Henderson will assist with an interest free deferred loan, not to exceed $45,000, to make repairs on a home.... (more)

Home Enrichment Landscape ProgramIs there a program to assist with landscape improvements?
Home Enrichment Landscape Program can be used for blight or turf removal. • Applicant must qualify based on hous... (more)

Unwanted paint, oil, batteries: How can I dispose of unwanted paint, oil, batteries and other items?
Each year in May, the City holds a community cleanup called Henderson Shines. For more information click... (more)

Group Cleanup: How can I get a dumpster placed in my neighborhood for a weekend cleanup?
Through the ... (more)

Block grants: How much funding is available?
HUD CDBG funding is determined annually. During the past few years the City has received approximately $1.2 million. F... (more)

HOA Information: I know the name of an HOA, but I am looking for contact information. Where can I obtain th...
HOA contact information is available on the City's interactive ... (more)

Enhancement Grant: Our HOA/neighborhood group wants to improve our neighborhood, but we need funding assist...
Neighborhood Services offers the Neighborhood Enhancement Grant, which provides up to $5000 in matching funds to registe... (more)

Foreclosure : My credit has been ruined because of a foreclosure or short sale is there anything that I ca...
Home Again: Nevada Homeowner Relief Program is a free public service from the Office of the Nevada Attorney General that... (more)

Landlord Problems: How can I get help with a problem I'm having with my landlord/tenant?
If you have questions about non-essential and essential services (e.g. infestations, mold, no heating or no A/C) contact... (more)

Enhancement Grant: What types of projects are eligible for the Neighborhood Enhancement Grant?
Your registered neighborhood group may use the grant for projects that benefit the entire neighborhood. Examples include... (more)

Homlessness: I, or someone I know is homeless. Who can help?
HopeLink A Henderson Family Resource Center is available to all Henderson residents. This non-prof... (more)

Weatherization Program: What is the Weatherization program?
The weatherization progam is designed to assist with making a home more energy efficient. Low-income families have the o... (more)

Help pay Utility bill: I can't pay my utility bill this month. Can you help me?
The non-profit organization HopeLink may be able to assist you. HopeLink offers an array of support services to families... (more)

Ombudsman: I am having a dispute with my HOA. Who can I contact for help?
The Nevada State Ombudsman assists in mediating or arbitrat... (more)

Henderson Shines: What is Henderson Shines?
Henderson Shines is a community cleanup held each year in May. For more information click ... (more)

Help for the Homeless: I’m concerned about homelessness. How can I help?
Thank you! Unfortunately no one can "solve" homelessness. We all have to work together.You can begin your invol... (more)

Lead Hazard Control: I live in a pre-1978 house, could I have lead hazards?
Yes! If you rent or live in pre-1978 housing your home may contain lead-based paint. Overtime, paint deteriorated and re... (more)

CC&R's: How do I get a copy of my CC&R's?
The City of Henderson does not maintain CC&Rs. You may contact the HOAs' management company or the Clark County Recorder... (more)

What is the "If I Were the Mayor of Henderson..."Essay Contest?
Coordinated by Neighborhood Services, this annual essay contest is opened to all Henderson 5th graders. Five winning ess... (more)

Lead Hazard Control: Who is qualified for lead hazard control and healthy homes work?
Qualifications for enrollment and services from the Henderson Lead Hazard Control and Healthy Homes Program are as follo... (more)

Interest-Free Deferred Payment Loans: When will I have to pay the loan back?
The interest-free deferred loan for home rehabilitation does not have to be paid back until you sell the home or move fr... (more)

Neighborhood Stabilization: What is the Neighborhood Stabilization Program (NSP)?
Through Federal Recovery Acts, a total of $2 billion in NSP1 and NSP3 funds were provided to communities hardest hit by ... (more)

Mediation: Does the City offer community mediation?
Yes, Neighborhood Services offers free mediation at Henderson libraries. To start the process, call 702-267-2000 or visi... (more)

Enhancement Grant: I am going to apply for a Neighborhood Enhancement Grant. How are the volunteer hours ca...
Volunteer labor is calculated at the rate of $18 per hour. Learn more about the Enhancement Grant ... (more)

Homelessness: I have seen homeless persons frequenting the same place and I think it is a problem. Who do ...
If you observe illegal activity, call the Henderson Police Department at 267-5100.For referral to social service... (more)

Section 8: Who do I contact for Section 8 rental housing?
The City of Henderson does not have a housing authority. Section 8 housing is handled through the Housing Authority of... (more)

Interest-Free Deferred Payment Loans: Do I have to be below a certain income level to qualify for this loan?
Yes, your income must be below 80% of Area Median (AMI). The City offers an interest free deferred loan for home rehabil... (more)

Block grants: When are applications available?
Applications are available around the first week of October on the City's Neighborhood Services webpage for grants and a... (more)

Neighborhood Stabilization: How are the Neighborhood Stabilization (NSP) Funds Used?
The funds can be utilized to assist families in purchasing foreclosed and short-sale homes at a discount within ... (more)

Foreclosure: Who can I contact if I am at risk of foreclosure or struggling with my mortgage payments?
Home Again: Nevada Homeowner Relief Program is a free public service from the Office of the Nevada Attorney General that... (more)

Community Resources: Do you have a list of community resource contacts or support information?
HopeLink A Henderson Family Resource Center is available to all Henderson residents. This ... (more)

Emergency Repair Grant: What is the Emergency Home Repair Grant?
The Emergency/Repair Grant can assist very low income homeowners anywhere in the City, in making immediate repairs to th... (more)

Social Services: Who do I contact for info on services for persons living with a disabilty?
RAGE (Rebuilding All Goals Efficiently) offers a variety of services to person living with a disability. They have vari... (more)

Neighborhood Leadership Forum: I am on my HOA/NHA board or manage a Henderson HOA. Is there a venue for me ...
The Neighborhood Leadership Forum... (more)

Clark County Assessor: Where can I find information or access the clark county assessor?
You can access the Clark County Assessors ... (more)

Neighborhood Association: My neighborhood does not have a homeowners' association. Where can I get informat...
Emily Lewis in Neighborhood Services can provide information on forming a Neighborhood Association. Emily can be reached... (more)

Resources: Are there any resources available to Neighborhood Leaders?
The Neighborhood Leadership Forum and Neighborhood Services E-Inform are two of the many resources available to neighbor... (more)

Ombudsman: I am a board member on my HOA and would like to learn my rights and responsibilities.
The Nevada State Ombudsman can assist you with this. They ... (more)

Foreclosure: My home is worth less than my mortgage. Who can I contact if I am interested in modifying an e...
Home Again: Nevada Homeowner Relief Program is a free public service from the Office of the Nevada Attorney General that... (more)

Neighborhood Association: How do I form a Neighborhood Association?
Emily Lewis in Neighborhood Services can provide information on forming a Neighborhood Association. Emily can be reached... (more)

Rent Assistance: Who do I contact for rent assistance?
You can call HopeLink at 702-566-0576 for rent assistance. ... (more)

HOA Board Updates: I am on my HOA board or manage an HOA and would like to receive information on programs ...
To receive information on the Neighborhood Services E-Inform, please complete an ... (more)

Mosquitoes: Who do contact regarding mosquitoes and West Nile Virus?
Contact the Southern Nevada Health District at 702-759-1220 or go to ... (more)

Unemployment Agency: How can I get help/resources if I am currently not working or just got laid off?
You can access the Unemployment Website or call 702-48... (more)

Block grants: What is a Community Development Block Grant (CDBG)?
The City collaborates with nonprofit organizations utilizing U.S. Dept. of Housing & Urban Development funds to improve ... (more)

Paying off/Refinancing loan: Who do I contact to get information on paying off or refinancing my loan for t...
Neighborhood Services can help you. You may call 702-267-2010 for more information. ... (more)

Programs for the disabled: Are there any rental programs for the disabled in Henderson?
Yes please visit NVHousingSearch.org for a complete list o... (more)

Foreclosure: How do I avoid foreclosure?
Home Again: Nevada Homeowner Relief Program is a free public service from the Office of the Nevada Attorney General that... (more)

Block grants: Is our organization eligible for CDBG?
Organizations with State & Federal Tax Exempt determinations with projects that principally benefit low/moderate income ... (more)