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Do you charge fines?- The Library does not charge daily overdue fines. However, if an item is more than two weeks' overdue, a bill for re... (more)
The Library does not charge daily overdue fines. However, if an item is more than two weeks' overdue, a bill for replacement will be sent. Once the item is returned all charges are waived.
If an item is lost or damaged, the borrower will be charged for the replacement cost of the item. Customer replacements for lost or damaged items are not accepted. If a lost item is paid for but is then found within six months of payment, the item can be returned for a refund. If any part of an item is missing upon return, the full replacement cost of the item may be charged.
(FAQ11676)
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How do I return library items?- The Library provides three automated return stations which supply receipts. The return inside the Library is available d... (more)
- The Library provides three automated return stations which supply receipts. The return inside the Library is available during the Library’s open hours. The walk-up return is located at the front of the Library on Franklin Street and is available 24 hours a day. The drive-up return is located in the Library underground parking garage and is available during the garage open hours.
(FAQ11675)
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What do I do if I forget my PIN?- Go to ... (more)
Go to My Library Account, select <Forgot your PIN?>, enter your library card number, and click on Submit. An email will be sent to you with a link to reset your PIN. Alternatively, call Customer Service, 650-903-6887..
(FAQ8229)
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How do I renew Library items?- Items are automatically renewed on the due date if there are no holds on them and the maximum number of renewals ha... (more)
Items are automatically renewed on the due date if there are no holds on them and the maximum number of renewals has not been reached.
(FAQ6240)
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Do you have Internet access?- The Library has many public computers for internet use. Internet computers are available to Library cardholders and ... (more)
- The Library has many public computers for internet use. Internet computers are available to Library cardholders and may be used up to 180 minutes per day. One-hour guest courtesy passes are available at the reference desks on the second floor and the Children's Room if you are unable to obtain a library card.
Computers are available on a first-time, first served basis. Users can reserve the next available computer on the second floor when all computers are in use.
Printing from the internet computers is available for a fee. Black and white printouts cost 15 cents single-sided, 25 cents double-sided. Color printouts cost 30 cents single-sided, 40 cents double-sided. There are no refunds available for printing.
(FAQ6232)
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How do I get a Library card?- To get a Library card, you can apply online in ... (more)
- To get a Library card, you can apply online in English or Spanish and then complete the registration at the
Library.
(FAQ6237)
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Are there any volunteer positions in the Library?- We rely on volunteers to assist us with sorting and organizing books, helping with libr... (more)
We rely on volunteers to assist us with sorting and organizing books, helping with library programs and many other tasks. Visit the Volunteer at the Library page for current opportunities.
Volunteers 18 years of age or over must complete a fingerprinting process through the Mountain View Police Department, at no cost to the volunteer.
(FAQ6246)
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How can I support the Library?- Donat... (more)
- Donations of any amount are gladly accepted and may be made by credit card, check or cash. Other opportunities include memorial and gift donations, as well as materials donations to the Friends of the Mountain View Library.
(FAQ6247)
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How can I get a job at the Library?- Library positions are offered through the City of Mountain View and can be found on the ... (more)
- Library positions are offered through the City of Mountain View and can be found on the current opportunities page.
(FAQ11686)
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How do I cancel or freeze a hold?- Go to the ... (more)
Go to the Library Catalog and log into your account, then
click on Titles on Hold to display a list of your holds. Find title, and
click on Cancel Hold, and then click on Confirm Cancel Hold.
You can freeze a hold as log as the item is not available
and you are not the first hold in the queue. Find title in hold list, and click
on Freeze Hold. To unfreeze, return to hold list, find title, and click on
Thaw.
(FAQ11250)
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How do I pay for lost or damaged items?- Log into ... (more)
- Log into My Library Account. You can pay fines and fees with a VISA or MasterCard credit card. There is no minimum payment. Be sure to print a copy of the receipt for your records.
(FAQ6781)
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If an item is unavailable at the Library, am I able to check out materials from other libraries?- We offer LINK+ service, which is a... (more)
We offer LINK+ service, which is a cooperative effort among many California and Nevada public and academic libraries to make their collections available to library patrons. Items will be checked out at the Customer Services desk and there is no charge for this service.
(FAQ11677)
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Does the Library have a tutoring program for my elementary, middle, or high school student?- Students in grades K through 12 can receive live tutoring assistance, expert writing analysis, and access to skill-build... (more)
- Students in grades K through 12 can receive live tutoring assistance, expert writing analysis, and access to skill-building resources with Brainfuse HelpNow. HelpNow also provides resources for language learners and adult learners with platforms designed for collaboration and study. You can access HelpNow with your library card.
(FAQ11699)
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How do I find out about Library events?- Check out the ... (more)
(FAQ6244)
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Do you have seeds available for the public?- The Library maintains an ever-changing collection of seeds for you to grow at home. The seeds are free and availabl... (more)
The Library maintains an ever-changing collection of seeds for you to grow at home. The seeds are free and available to anyone. The Seed Library is built on donations from the community. You don't need to donate seeds to take seeds home.
(FAQ11700)
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Do you deliver materials to homebound customers?- The Library provides a free homebound service to deliver library materials to residents of the City of Mountain View wit... (more)
- The Library provides a free homebound service to deliver library materials to residents of the City of Mountain View with long term mobility constraints due to illness, injury or physical disability that prevents them from coming to the Library. For more information on how to sign up for the Homebound Program, please send us a message or call 650-903-6887.
(FAQ11698)
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How do I request an item from the collection?- To place a hold on an item, go to the ... (more)
To place a hold on an item, go to the Library
catalog, search for the item, and click on the Request It button. Log
in using your card number and PIN. You will receive an email notice when the
item is ready to be picked up. To see the new hold in the list click on “Refreshâ€
at the top.
(FAQ6239)
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How can I make a suggestion to purchase for the Library collection?- If a title is not available in the ... (more)
If a title is not available in the Library Catalog or from
another library through LINK+, suggestions can be made through our Library catalog request
system.
Each account holder may have up to five purchase suggestions
in progress at any given time and a maximum of 60 per rolling calendar year (365 days since the first hold request). To make a suggestion, do
the following: - Click on Suggest a Purchase at the top.
- Log into your library account.
- Fill out the form and click on Submit.
(FAQ7204)
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How can I reserve a group study room?- The Library offers 10 study rooms on the second floor that can be ... (more)
- The Library offers 10 study rooms on the second floor that can be reserved online. For more information, visit the Group Study and Program Use Policy and Group Study Room FAQs.
(FAQ11687)
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Does the Library have a reserved area for teens?- Yes, the Teen Zone is a dedicated library space for those in grades 6 through 12. While library customers of all ages ar... (more)
- Yes, the Teen Zone is a dedicated library space for those in grades 6 through 12. While library customers of all ages are welcome to use the collection, seating is reserved in the Teen Zone octagon for teens and those accompanying them.
(FAQ8124)
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How do I find out about Mountain View history?- The ... (more)
The Mountain View History Center, located on the second floor of the Library, houses information about Mountain View's past. We collect and preserve books, maps, photographs, directories, newspapers, school yearbooks, and other materials pertaining to Mountain View's heritage. We display artifacts that reflect both the changing and enduring natures of the area once known as The Valley of the Heart's Delight. Some items in the History Center collection are property of the Mountain View Historical Association. The Mountain View History Center's archive of historic photographs is available online. This collection includes audio recordings of oral interviews from Mountain View's Japanese, Mexican, and Spanish immigrants. These materials are made available by California Revealed, a state Library-funded project to scan and digitize local history collections. The collection is also available to browse on Internet Archive. The History Center is open Tuesdays from 1-5 p.m., or by appointment. Call 650-903-6890 during open hours or 650-903-6887 outside open hours to schedule an appointment. Send us a message if you have further questions.
(FAQ11701)
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Where can I find the bookmobile schedule and service locations?- Please check the ... (more)
- Please check the bookmobile schedule for a service location near you. Learn more about the bookmobile service on our website.
(FAQ11694)
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Where is the Library located and when is it open?- The Library is located at 585 Franklin St. Mountain View, CA 94041. Directions to the Library and current open hours are... (more)
- The Library is located at 585 Franklin St. Mountain View, CA 94041. Directions to the Library and current open hours are available on the Library website.
(FAQ11696)
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Do you have recommendations for what to read?- Librarians are available to answer specific questions about reading recommendations and resources for adu... (more)
- Librarians are available to answer specific questions about reading recommendations and resources for adults, children and teens. The Library Catalog provides lists of titles on order, new titles, grade level lists and recommendations. You can also find grade-specific booklists for children on our website.
(FAQ6245)
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