Frequently Asked Questions

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FAQ

Insurance Protection Letter: Does the City recommend any company for insurance

We are aware that one or more companies have been soliciting residents to purchase an "insurance policy" that covers repair or replacement of residential water and/or wastewater (sewer) service lines from the municipal connection to the foundation of the home.

The City has never solicited this type of information from insurance companies, local plumbers, or contractors; therefore, the City has not endorsed any insurance company for this service and cannot fairly provide a recommendation for this service. Further, the City has seen no evidence that would indicate that water or wastewater line breakage is a major issue of concern in Southern Nevada.

Your responsibility for your property's water service lateral begins at the point where it connects to the City-owned water meter; this point is called your water service connection. Your responsibility for your sewer service lateral begins at the point where it connects to the City's sewer main in the street; this point is called your sewer service connection.

If you experience a water leak, blocked pipe, or pipe break at any point on your side of your water or sewer service connection, you are responsible for repairs and for all associated costs. If the leak, blockage, or break occurs on the City's side of the water or sewer service connection, the City is responsible for repairs and for all associated costs.

Please refer to CityofHenderson.com to view a diagram which illustrates your responsibilities.

If you are considering purchasing insurance of this type, be sure to check your current home insurance policy to determine if you are already covered. We encourage you to weigh this option carefully and compare typical repair costs with the overall expense of an insurance policy. Any licensed plumber or underground contractor should be able to give you a quote for repair or replacement of your water or wastewater service lines.

(FAQ8985)