Frequently Asked Questions

  ADA/508 friendly site


I am a property manager/realtor/other agent: How can I get immediate service at a property?

Standard working days are Monday through Thursday, excluding holidays. Same day service initiation is generally available on a limited basis for an additional fee. To be considered for same day service, the following conditions must be met:

• Service must currently be locked off
• Request must be received prior to 3:00 p.m. on a regular workday
• All existing accounts from the requestor must be current
• No past due balances/liens may be present on the location

To request same day service, please complete a case through Contact Henderson. Indicate “SAME DAY FEE ACCEPTED” in the Your Request description box and use the current date for Requested Action Date. The required service fee will be applied to your first billing. No fee will be charged if the criteria are not met or other issue prevents same day completion of the request.