Water Line Repair and Maintenance: What part of the water line am I responsible to maintain/repair? I have a problem in my water line. What should I do?
The Department of Utility Services is responsible for maintaining and repairing water service line(s) from the water main (which usually runs underground in the middle of the street) to service connection; and, pay all associated costs.
The Homeowner/customer is responsible for maintaining and repairing water service line(s) from the service connection up to and including the house plumbing; and, pay all associated costs. Please note that per Henderson Municipal Code 11.08.010, work in the public right-of-way will require a permit from Public Works.
If you are experiencing a non-emergency water service issue and have determined the source lies on the City side of the service connection, please enter a case in Contact Henderson or you may call the Department of Utility Services Customer Care Center during regular business hours Monday through Thursday from 7:30 a.m. till 5:30 p.m. at 702-267-5900.