Frequently Asked Questions

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Water Odor/Color/Taste: I think I have a problem with my water. How do I test it?

  • Do you smell odor when the faucet is turned on?

  • By far, the most common cause of this type of problem is the drain. Over time, organic matter (such as hair, soap and food waste) can accumulate on the walls of the drain and bacteria can grow on these organic deposits. The bacteria can produce a gas that smells like rotten eggs or sewage. There is nothing wrong with the water, you just need to disinfect the drain. To make sure the problem is not in the tap water, fill a narrow glass with a small amount of tap water, then step away from the sink and swirl the water around inside the glass. If the problem is in the drain, the tap water in the glass should not have an odor. Use common household cleaners to disinfect.

  • Are you experiencing a white or pink stain?

  • The most common cause for these types of stains is bacteria or fungus growth. These types of stains are common in areas where water is allowed to pool for long periods or in areas that are continuously exposed to moisture. Use common bacterial cleaners to remove.

    If you need further assistance you may enter a case in Contact Henderson or call the Department of Utility Services' Customer Care Center during regular business hours Monday through Thursday from 7:30 a.m. til 5:30 p.m at 702-267-5900.