Frequently Asked Questions

Ways to Pay Your Utility Bill

The City of Henderson offers several convenient options for paying your utility bill:

1. Customer Portal – Log in to pay online using MasterCard, Visa, Discover, Debit, or eCheck/ACH.

2. AutoPay – Enroll to have your bill paid automatically each month.

3. By Phone – Call our Customer Care Center at (702) 267-5900 to make a payment by credit or debit card through the automated payment system.

4. By Mail – Allow 7-10 days for mailing to ensure timely delivery before the due date. Send your payment to:

        

1. Drop Box – Use the drop box located at City Hall (Basic Road entrance).

2. Through Your Bank – Enroll in your bank’s online bill payment program.

3. In Person – Visit the Basic Road drive-through or walk-in cashier counters at Henderson City Hall. We accept MasterCard, Visa, Discover, Debit, Check, and Cash.

Customer Care Center Hours
Monday–Thursday, 7:30 a.m.–5:00 p.m.

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