Submit your application through the Online Forms link
Provide proof of repair and complete the Water Smarter Evaluation
Once reviewed and approved, the adjustment will appear as a credit on your account.
Key Program Rules
Up to two adjustments allowed within five years
Applies only to leaks that caused usage more than double your normal amount
Maximum adjustment covers up to three billing cycles
Eligibility Requirements
To qualify, all of the following must be met:
Increased Consumption: Water use during the leak was more than double the same monthly service periods from the prior year (up to three service periods).
Repaired Leak: The leak has been fixed.
Proof of Repair: Documentation is required (e.g., receipts, photos, invoices, or parts).
Normal Consumption Restored: Usage has returned to normal for at least one subsequent billing cycle.
Service History: The property has had active water service for at least 13 months before the leak.
Timely Request: Application is submitted within 12 months of the leak.
The adjustment is calculated by comparing your water use during the leak to the same time the year before. Then, we lower the cost of the extra water by applying reduced rates:
Water charged in the 3rd and 4th pricing tiers is lowered to the 2nd tier rate
2nd tier charges are lowered to the 1st tier rate
For 1st tier overage, the cost is split 50/50 between you and the City
The difference between your original bill and the adjusted amount is credited back to your account. This helps ease the financial impact of a leak while encouraging responsible water use.
Example Calculation
Previous year’s consumption: 9,000 gallons
Consumption during leak: 460,000 gallons
Excess consumption: 451,000 gallons
Adjustment calculation:
Excess 451,000 gallons ? charges split 50/50 between the customer and the City
