Demand Requests are now available as a self-service option through the City of Henderson Utilities Customer Portal. This feature allows you to quickly view balances due on a property and capture the information needed without waiting for manual processing.
How do I submit a Demand Request?
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Go to the Customer Portal.
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Select Self-Service Demand at the bottom of the page.
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Click Pay Now.
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Enter the property address or account number to search.
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Review the results and screenshot the balance(s) details for your records.
Important Notes:
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Demand Requests are not available for master-metered locations (e.g., individual apartments, condominiums with unit numbers, or commercial properties served by a single meter across multiple units).
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Your request will be processed within three (3) business days, and you will receive a welcome email once the account is active.
(FAQ7986)
