Per Henderson Municipal Code (HMC) 14.04.020D: "The
customer is responsible for all plumbing, piping, and appurtenances from the
point of use to the service connection."
The wastewater service connection is the point where the
private sewer lateral connects to the City's wastewater main. In most
neighborhoods, the wastewater main is located beneath the street, and the sewer
lateral runs from the home to the main.
City Responsibilities
The City of Henderson Department of Utility Services is
responsible for:
- Maintaining
and repairing the public wastewater main.
- Clearing
blockages located within the City's wastewater main.
- Repairing
damages and covering cleanup costs associated with blockages occurring in
the City's wastewater main.
Property Owner Responsibilities
Property owners are responsible for:
- Maintaining
and repairing the private sewer lateral from the service connection to the
home, including all associated plumbing.
- Repairing
damages and covering cleanup costs when a blockage occurs in the private
sewer lateral.
- Hiring
a qualified professional to periodically inspect the private sewer lateral
and address maintenance issues before they become larger problems.
- Removing
root intrusion, clearing grease buildup, and repairing structural defects
within the private sewer lateral.
The most common causes of sewer backups and overflows are
grease buildup and root intrusion.
Please note that, in accordance with Henderson Municipal
Code 11.08.010, work performed within the public right-of-way requires a permit
from the City of Henderson Public Works Department.
Reporting a Sewer Issue
If you are experiencing a non-emergency sewer service issue
and believe the problem may be located in the City's wastewater main, please
submit a case through Contact Henderson or contact the Department of Utility
Services Customer Care Center during normal business hours, Monday through
Thursday, 7:30 a.m. to 5:00 p.m., at 702-267-5900.
(FAQ7172)
