Per Henderson Municipal Code (HMC) 14.03.020D: "The customer is responsible for all plumbing, piping, and appurtenances from the service connection to the point of use."
The service connection is the point where water leaves the meter and enters the private water service line serving the property.
City Responsibilities
The City of Henderson Department of Utility Services is responsible for:
- Maintaining and repairing the public water system, including the water main and service line up to the service connection.
- Repairing leaks and damages occurring on the City-owned side of the service connection.
- Paying costs associated with maintenance and repairs on the City-owned side of the service connection.
Property Owner Responsibilities
Property owners are responsible for:
- Maintaining and repairing the private water service line from the service connection to the home or building, including all associated plumbing.
- Repairing leaks and damages occurring on the private water service line.
- Paying costs associated with maintenance and repairs on the property owner's side of the service connection.
Please note that, in accordance with Henderson Municipal Code 11.08.010, work performed within the public right-of-way requires a permit from the City of Henderson Public Works Department.
Reporting a Water Service Issue
If you are experiencing a water service issue and believe the problem may be located on the City-owned side of the service connection, please submit a case through Contact Henderson or contact the Department of Utility Services Customer Care Center during normal business hours, Monday through Thursday, 7:30 a.m. to 5:30 p.m., at 702-267-5900.
If you observe water actively surfacing in the street, sidewalk, or public right-of-way, please contact the City so the source of the leak can be investigated.
(FAQ7171)
