Frequently Asked Questions

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FAQ

Top Questions


How can I report an abandoned vehicle?
To report a vehicle that appears to have been abandoned, call our Abandoned Vehicle hotline at 650-903-63... (more)

What kind of signs are illegal in Mountain View?
The following signs are inconsistent with the purposes of the city's comprehensive sign approach and the sign standards ... (more)

What do I do if I forget my PIN?
Go to ... (more)

What are the Hours of  Construction?
No construction activity shall commence prior to 7:00 a.m. nor continue later than 6:00p.m., Monday through Friday.... (more)

Does the City of Mountain View issue permits for the placement of PODS or other storage units on the roadway?
No, the City of Mountain View does not allow the placement of PODS or other storage units on the public roadway. They do... (more)

Where can I find information about parking enforcement in Mountain View?
Information related to general parking can be found ... (more)

Is there any work that doesn't require a permit?
1. One-story detached accessory structures used as tool and storage sheds, playhouses and similar uses, provided t... (more)

Do you charge fines?
The Library does not charge daily overdue fines. However, if an item is more than two weeks' overdue, a bill for re... (more)

What happens once a removal permit has been issued?
A Heritage Tree Removal Permit is valid for up to two (2) years from date of issue.  After the tree(s) is removed, ... (more)

How do I report trash and recycling carts left out at the curbside more than 24 hours after collection?
City Code 16.21 requires that residents remove trash and recycling carts from the curbside within 24 hours after collect... (more)

How do I pay my utility bill?
There are several ways to pay your bill: 1. Pay by check and mail it in the return envelope provided with your bill. 2. ... (more)

Do you have Internet access?
The Library has many public computers for internet use. Internet computers are available to Library cardholders and ... (more)

What are my legal requirements if I am a property owner or manager?
Under Mountain View law, owners, operators, and property managers of residential properties,whether rental or owner... (more)

How do I get a Library card?
To get a Library card, you can apply online in ... (more)

When and where are the City Council meetings held? When is the agenda available? Where can I obtain a cop...
The City Council meets regularly on the second and fourth Tuesday of each month at 6:30 p.m. in the Council Chambers ... (more)

I have some concerns about people living in vehicles, but they are not an emergency. Who do I talk to?
For non-emergency concerns, call the non-emergency line at (650) 903-6395.... (more)

How do I return library items?
The Library provides three automated return stations which supply receipts. The return inside the Library is available d... (more)

How do I file a formal complaint?
For more information on how... (more)

I have a question about traffic signals.
... (more)

Who do I call to report a traffic signal outage?
Traffic signal outages should be reported to Public Works at (650) 903-6311. Signals along Central Expres... (more)

Where can I find the Mountain View City Code online?
click here for more info... (more)

Do you have meeting rooms?
The Library has 10 group study rooms located on the second floor of the Library, for small groups to... (more)

Can I apply for a building permit online?
The Building Division is accepting all new applications and resubmittals of existing applications electronically. T... (more)

How do I renew Library items?
Items are automatically renewed on the due date if there are no holds on them and the maximum number of renewals ha... (more)

I am a person living in a vehicle in Mountain View, and I am concerned for my safety or feel threatened.
Both residents livin... (more)

How do I pay for lost or damaged items?
Log into ... (more)

How do I start my own business in Mountain View?
Please see this ... (more)

Where are the City's dog runs?
There are no dog runs in Mountain View’s City parks.  Dog owners may train a dog without a leash in designate... (more)

I have witnessed a safety threat or emergency involving someone living in their vehicle. What do I do?
Both residents living in vehicles and neighbors are encouraged to contact the Mountain V... (more)

How can I get a job at the Library?
Library positions are offered through the City of Mountain View and can be found on the ... (more)

Are there any volunteer positions in the Library?
We rely on volunteers to assist us with sorting and organizing books, helping with libr... (more)

Who do I call to report a street light outage?
Report street light outages to Public Services at (650) 903-6329.... (more)

How can I make a suggestion to purchase for the Library collection?
If a title is not available in the ... (more)

How do I obtain a removal application for a Heritage Tree?
Residents can... (more)

How can I support the Library?
Donat... (more)

Who do I call to report graffiti?
Graffiti should be reported to the City's Graffiti Abatement Hotline at (650) 903-6767. For graffiti on f... (more)

Is your rental unit subject to rent stabilization?
Most apartments with 3 or more units are covered by the Community Stabilization and Fair Rent Act (CSFRA). ... (more)

Why are couches and other items dumped in the street sitting there for days?  
What appears as "dumped" items to you might actually be items appropriately scheduled and set out for collection under t... (more)

Where can I get more information about the City's ongoing efforts for the homeless and people living in veh...
Go to MountainView.gov/homelessness for t... (more)

How do I cancel or freeze a hold?
Go to the ... (more)

Where is smoking prohibited in Multi-Unit Residences?
Effective January 1, 2022, smoking is prohibited in multi-unit residences, including:... (more)

Where can I find the bookmobile schedule and service locations?
Please check the ... (more)

How do I get copies of plans my home?
The plans may be maintained on microfiche and/or in the permanent City address files, and they are public record fo... (more)