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Commercial Sewer Odor: I smell sewer odor coming from a business. What should I do?- While sewers, by nature, have an unpleasant odor, you should not be able to smell sewer odor at a business. Sewer odors ... (more)
- While sewers, by nature, have an unpleasant odor, you should not be able to smell sewer odor at a business. Sewer odors inside could indicate a problem with the plumbing or the pretreatment systems. If you smell sewer odor emanating from a business, please enter a case here or contact the Wastewater Operations' Pretreatment Unit at 267-2700.
(FAQ7251)
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Sewer Odors: I smell a sewer odor. How do I report it?- While sewers, by nature, have an unpleasant odor, you should not be able to smell sewer odor at a home or business. Sewe... (more)
- While sewers, by nature, have an unpleasant odor, you should not be able to smell sewer odor at a home or business. Sewer odors could indicate a problem with plumbing or pretreatment systems. If you smell sewer odor emanating from your home or a Henderson business, please submit a case, and provide as much detail as possible, including time of day and exact address of the problem, if possible. Our staff will investigate.
(FAQ7179)
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Sand/Oil/Grease Interceptor : How do I clean my sand/oil/grease interceptor? Does the City have any requ...- Per Henderson Municipal Code 14.09(E), interceptors shall be thoroughly pumped out and cleaned as needed at an appropria... (more)
- Per Henderson Municipal Code 14.09(E), interceptors shall be thoroughly pumped out and cleaned as needed at an appropriate frequency, but not less than quarterly per calendar year. Click here to get information on how to protect our water and sewer system, and to learn about maintaining your grease interceptor.
If you have questions about your interceptor and/or City requirements, please call the Department of Utility Services Pretreatment Section at 702-267-2700.
(FAQ7196)
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Dumping in Manholes : Are people allowed to dump into manholes? How do I report that?- Only public employees may access public manholes for maintenance, monitoring, or other activities. Please call the Depar... (more)
- Only public employees may access public manholes for maintenance, monitoring, or other activities. Please call the Department of Utility Services Pretreatment Section at 702-267-2700.
(FAQ7197)
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Dumping Chemicals: Is it illegal to dump chemicals or other items into the public sewer? How do I report...- Per Henderson Municipal Code 14.09.030, before discharge to the city's publicly-owned treatment works, a new user must s... (more)
- Per Henderson Municipal Code 14.09.030, before discharge to the city's publicly-owned treatment works, a new user must submit an application for wastewater discharge authorization to the Director. If you see something being dumped into the public sewer, please call the Department of Utility Services Pretreatment Section at 702-267-2700.
(FAQ7198)
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Grease: What should I do with my cooking grease?- Never pour cooking grease down a sink drain. Grease should be allowed to cool put into a plastic container, or old milk... (more)
- Never pour cooking grease down a sink drain. Grease should be allowed to cool put into a plastic container, or old milk carton and disposed of as solid waste. For more information, please call the Department of Utility Services Pretreatment Section at 702-267-2700.
(FAQ7200)
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