Frequently Asked Questions

  ADA/508 friendly site



FAQ

By Topic: Health


Who do I contact for questions about my Medi-Cal case?
You may contact the Orange County Service Center at (800) 281-9799 during business hours to speak to a worker about y... (more)

How do I apply for Medi-Cal?
You may apply for Medi-Cal benefits:Online at the ... (more)

What do I have to do to open a food facility and obtain a health permit?
If you buy an existing food facility and do not change the building or the equipment, call (714) 433-6000 to find the... (more)

How do I report a food facility for health code violations?
The Environmental Health Division investigates consumer complaints regarding food, safety and sanitation at all retai... (more)

Where can services be obtained for alcohol and drug abuse?
The best way to obtain information on where to receive services related to alcohol or drug abuse is to phone OC Links... (more)

How do I report a change to my Medi-Cal case worker?
Please contact the Orange County Service Center at (800) 281-9799 to report changes to your case. Exa... (more)

How can death certificates be obtained?
Certified copies of death certificates within 60 days after a death that occurred in Orange County m... (more)
Certified copies of death certificates within 60 days after a death that occurred in Orange County may be purchased by visiting the Birth and Death Registration office located at: Birth and Death Registration 1200 North Main Street, Suite 100-A Santa Ana, CA 92704 . Payment can be made by cash, personal check, cashier's check or money order. The fee for each certified copy of a death certificate is $12.00 each. Copies of death certificates requested more than 60 days after the death may be obtained from the Orange County Clerk-Recorder Department.
(FAQ288) less
Was this answer helpful?
    

I ate at a restaurant near my home and became sick later that evening. How do I report this to the health d...
All reports of possible foodborne illness reported to this Division are investigated. If you believe that you became ... (more)

What services are provided by Adult Mental Health Services?
Adult Behavioral Health Services provides recovery mental health services and episodic treatment services which emph... (more)

How do I report Welfare Fraud?
If you have questions or corncerns about Welfare Fraud, or want to make a report please call:714.... (more)

What is the Medical Safety Net (MSN) Program? (formerly MSI)
The Medical Safety Net (MSN, formerly the MSI program) is Orange County’s safety-net program for lawful Orange ... (more)

Where do I find the inspection violations for a restaurant or food facility?
Click here for restaurant and food facility inspectio... (more)

How do I file a Civil Rights Complaint?
You may file a Civil Rights Complaint by e-mail (State only), writing, calling or in person (Orange County):... (more)

How do I apply for the Medical Safety Net Program?
Applications are taken by trained individuals at the MSN Contracted Hospitals and clinics listed in the MSN Patient H... (more)

How is my Medi-Cal application processed?
When the County receives your application, it will be assigned to an intake Eligibility Technician (ET). The worker w... (more)

Will I be eligible to Medi-Cal?
Medi-Cal eligibility is based primarily on your income and, sometimes, your "... (more)

Where can I get travel immunizations in Orange County?
The Orange County Health Care Agency operates a Travel Immunization Clinic for Orange County residents, including Mal... (more)

I applied for health coverage through CoveredCA.com. Why am I receiving information from Medi-Cal?
Covered California and Medi-Cal use the same application. This means that when you apply, depending on factors such a... (more)

Who can get Medi-Cal?
People in many different categories potentially qualify for Medi-Cal. Some are listed below:Individua... (more)

Where do I go if I'm not eligible for Medi-Cal and have missed the Covered CA open enrollment period?
If you are an adult between the ages of 19 to 64 with annual income between 138% and 200% of the Federal Poverty Leve... (more)

Where are Adult Mental Health clinics located?
You can find a list of outpatient clinics in Orange County as well as detailed hours of operation and physical addres... (more)

I need to get copies of my immunization records. How do I do that?
Please send us your date of birth, the city where you lived and the time frame, and any other name you might have bee... (more)

What is Covered California?
Cover California is where Californians can get brand-name health insurance under the Affordable Care Act and see if t... (more)

What is Welfare Fraud?
Welfare fraud exists when a person, on behalf of himself or others, has:Knowingly, and with inten... (more)

Where can I get a TB skin test?
Private physicians and clinics provide TB testing. Two visits are required for a TB skin test. Skin tests are placed ... (more)

How do I find out about drug education and awareness programs available in my area?
The Orange County Sheriff's Department provides the Drug Use is Life Abuse and Project: No Gangs educational programs... (more)

Are there other resources for health care if I am denied MSN benefits?
There are several resources that may be able to assist with health care and other important needs:... (more)

Why do I need to get vaccinated against the flu every year?
Flu viruses change from year to year, which means two things. First, you can get the flu more than once during your l... (more)

When should I get a flu vaccination?
Flu shots are usually available beginning in October of each year and continue to be available throughout the flu sea... (more)

I've heard about VA assistance with college for my kids. Is there a program?
The United States Department of Veterans Affairs (DVA) assists children of veterans who are presently rated 100% Serv... (more)

How do I get a burial permit?
Burial permits may be obtained through any licensed funeral director or by applying in person at the Birth and Death ... (more)

We've just opened a pediatrics office. Can we get copies of the yellow immunization cards?
The Health Care Agency has the yellow immunization cards, the plastic folders for the cards, as well as other immuniz... (more)

What does it cost to get a birth certificate?
The fee for each certified copy of a birth certificate is $28.00. Visit our... (more)

What diseases are common in my city right now?
Many communicable diseases are more common during certain seasons of the year; for example, influenza usually occurs ... (more)

Can I get the flu even though I got a flu vaccine?
Yes. The ability of flu vaccine to protect a person depends on two things: 1) the age and health status of the person... (more)

Why should people get a flu shot?
Influenza can be a serious illness. In an average year, the flu causes 36,000 deaths (mostly among those aged 65 year... (more)

What happens after a complaint is filed?
After a complaint has been received by our office it is reviewed and assigned to a Civil Rights Investigator. A appo... (more)

Where can I get a flu shot in Orange County?
Many doctor's offices, pharmacies and other community health care providers offer flu shots. In addition, free flu sh... (more)

Who should get a flu shot?
The Centers for Disease Control and Prevention recommends that certain people get a flu shot every year. People who s... (more)

Where do I find restaurant & food facility closures?
Click here for restaurant and food facility ... (more)

Who decides whether a person needs a conservator?
The Superior Court determines whether a conservatorship should be established. The court process includes petitioning... (more)

Are there different types of conservatorships?
There are several types of conservatorships. For each type a conservator can be appointed for the person, for the est... (more)

What is a Guardian/Conservator?
A guardian or conservator is a person or organization that is appointed by the court to arrange for the personal care... (more)

What is a Civil Rights Complaint?
A Civil Rights Complaint is an allegation that an applicant, recipient or authorized representative of an applicant o... (more)

Who should I talk to regarding my eligibility for HIV/AIDS services?
Please contact HCA 17th Street Care at (714) 834-7991.... (more)

What shots do I need to travel outside of the country?
For information on Immunizations for Foreign Travel, call 800-914-4887 for appointments and additional informatio... (more)

Does the Public Guardian have the same responsibilities as other conservators?
Yes. A public conservator has all the same duties and responsibilities. The public conservator must answer to the cou... (more)

Who can file a complaint?
Any person who is an applicant, recipient or authorized representative of an applicant or recipient.... (more)

Who are we?
We are Program Integrity of Orange County Social Services. We facilitate compliance with all state and federal civi... (more)

How long does the application process take?
The application is reviewed by the Orange County Social Services Agency (SSA). This process takes approximately four ... (more)

What statistics are available for Hepatitis A/TB/Influenza deaths for the time period of 2000-2012?
Reportable Disease Statistics are available on our website, ... (more)

What are the basis of discrimination?
Under state law, welfare agencies may not discriminate, on the basis of race, color, national origin, age, disability... (more)

Where can I be tested for STDs?
17th Street Testing Treatment and Care includes the Sexually Transmitted Diseases Clinic, the HIV Testing Sites, ... (more)

What is WIC?
WIC, or the Women, Infants and Children Supplemental Nutrition Program, is a supplemental food, nutrition education a... (more)

How do I register a birth?
Birth and Death Registration provides certified copies of birth certificates for events occurring from 1994 to the pr... (more)

What immunizations will I need for foreign travel?
Requirements and recommendations vary, depending on where you are traveling and your personal health history. Our st... (more)

Where can I get a free flu shot?
Free flu shots are available throughout the county. Please visit the following webpage and click on the link under "W... (more)

What is this the correct office to call to report an establishment that is in violation of the California ...
Please call your City's code enforcement department. They have local enforcement responsibility.... (more)

Who is eligible for the WIC Program?
WIC is available to pregnant, breastfeeding and postpartum women, and to infants and young children up to age 5 who m... (more)

Where can I find more information?
You can find more information in the "Your Rights Under California Welfare Programs" pamphlet given to you by your wo... (more)

Who should I contact if I want help disclosing my HIV status to my sex partner(s) or needle sharing partner...
Please contact the Health Care Agency at (714) 834-7991.... (more)

What services does MSN cover?
The Medical Safety Net (MSN) Program covers necessary medical services to protect life, limb and prevent significant ... (more)

What kinds of skill sets are required for performance auditors?
There are both general and specific skill sets required for Performance Auditors. The general skills required, as enu... (more)

I need to register an at-home birth. How do I do that?
If your child was born at home, you must register the birth at the Birth & Death Registration office. Please call to ... (more)

What is the Tobacco Use Prevention Program (TUPP) about, how did it start and how does the program serve th...
In 1998, Proposition 99 was passed which placed a 25 cent tax on each pack of cigarettes sold in California. A portio... (more)

What services and resources does the Tobacco Use Prevention Program (TUPP) offer for individuals who want t...
TUPP can provide you with FREE smoking cessation services and nicotine replacement therapy patches. Call 1-866-NEW-LU... (more)

When can a person file a Civil Rights complaint?
A Civil Rights can be filled at anytime, but must be filled within 180 days of the alleged incident.... (more)

How much do the immunizations cost?
The Health Care Agency charges for an office visit fee and the cost of the vaccine. A list of the vaccine charges ca... (more)

What does WIC provide?
WIC provides nutrition education, supplemental food, breastfeeding support and referrals to other social health/soc... (more)

Can I get a death certificate through the mail?
Certified copies of death certificates may be purchased by mail within 60 days after deaths occurring in Orange Count... (more)

I cannot find my military discharge papers. What can I do? And, how long must I wait?
We can assist you in completing the necessary form to be sent off to the National Archives. You can usually receive a... (more)

How can I get more information about WIC?
Please visit www.fns.usda.gov/wic/women-infants-and-children-wic for a detailed description about the WIC program. Fo... (more)

Who should I contact if I have questions about HIV prevention/education?
Please contact any of the following agencies:AIDS Services Foundation, (949) 253-1500American ... (more)

When I die, what benefits can my spouse apply for?
If your death is attributable to a Service-connected cause, your surviving spouse may apply for Dependency & Indemnit... (more)

I have recently been diagnosed with Diabetes II. Will I qualify for Compensation?
Diabetes II has been linked to exposure to Agent Orange in Vietnam. If you served in Vietnam between January 9, 1962 ... (more)

Where can I get more information on travel health?
The Centers for Disease Control and Prevention (CDC) Travel Health web site located at ... (more)

How can I find out if the paint in my house has lead in it?
For information regarding lead, call (714) 433-6079.... (more)

How do I obtain a birth certificate?
You can obtain a birth certificate in person or by mail. Click the following link to learn more: ... (more)

Where can I get more information on travel health?
The Centers for Disease Control and Prevention (CDC) Travel Health website located at ... (more)

What does the Veterans Service Office do to help veterans?
We assist veterans and their dependents in filing for any benefits that would be appropriate. These include, but may ... (more)

Do I have to have an appointment to get travel immunizations?
Yes. Appointments are required and are available Monday through Friday during the clinic's regular business hours. Fo... (more)

How far in advance of my travel should I be immunized?
To reduce the risk of illness abroad, a healthcare provider should be consulted, ideally 4 to 6 weeks before internat... (more)

Where can I be tested for HIV?
Click here for locations. ... (more)

I'm a veteran, can I get dental work at the VA Hospital?
VA provides necessary dental care for veterans who were not provided dental examination and treatment within 90 days ... (more)