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Who do I contact for questions about my Medi-Cal case?
- You may contact the Orange County Service Center at (800) 281-9799 during business hours to speak to a worker about y... (more)
You may contact the Orange County Service Center at (800) 281-9799 during business hours to speak to a worker about your case.
The 24-hr Automated Self-Service Line (855) 541-5411 may be used to obtain case status and benefit information and to request a replacement Medi-Cal card. (FAQ11191)
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How do I apply for Medi-Cal?
- You may apply for Medi-Cal benefits:Online at the ... (more)
You may apply for Medi-Cal benefits:
- Online at the Benefits CalWIN web site or www.CoveredCA.com
- In person at one of the Social Services Agency Medi-Cal offices. Click the link to locate an office.
- By phone during business hours Monday-Friday 7:00 am - 5:00 pm at 1-800-281-9799
- By faxing your Medi-Cal application to 1-714-645-3489
(FAQ11214)
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What do I have to do to open a food facility and obtain a health permit?
- If you buy an existing food facility and do not change the building or the equipment, call (714) 433-6000 to find the... (more)
If you buy an existing food facility and do not change the building or the equipment, call (714) 433-6000 to find the inspector for your area. Make an appointment with the inspector for a health-permit inspection. The inspector will have you fill out a health permit application. This information is necessary to issue a health permit to you. The permit is only valid for the person, location and type of food sales listed on the permit application. The permits are non-transferable. If you plan to build or remodel a food facility, it is necessary to submit three copies of detailed plans and specifications to Orange County Environmental Health. These plans must be approved by the Plan Check and Construction Section before you begin work. When you receive approval on the plans, you may begin construction. Contact your plan checker when the project is 75% to 80% completed for a preliminary construction inspection. Upon completion of the construction, contact your plan checker for a final inspection. You need final approval prior to opening for business. For more information, call (714) 433-6026. (FAQ305)
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How do I report a food facility for health code violations?
- The Environmental Health Division investigates consumer complaints regarding food, safety and sanitation at all retai... (more)
The Environmental Health Division investigates consumer complaints regarding food, safety and sanitation at all retail food facilities in Orange County. If you have a consumer complaint regarding an Orange County food facility, please call (714) 433-6000 to report the complaint. Please provide the name and address of the facility you want investigated and explain the conditions you are reporting. Additionally, complaints may be reported online at: http://ochealthinfo.com/eh/complaints (FAQ286)
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Where can services be obtained for alcohol and drug abuse?
- The best way to obtain information on where to receive services related to alcohol or drug abuse is to phone OC Links... (more)
The best way to obtain information on where to receive services related to alcohol or drug abuse is to phone OC Links at 1-855-625-4657 or to visit www.ochealthinfo.com/oclinks. (FAQ296)
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How do I report a change to my Medi-Cal case worker?
- Please contact the Orange County Service Center at (800) 281-9799 to report changes to your case. Exa... (more)
Please contact the Orange County Service Center at (800) 281-9799 to report changes to your case.
Examples of changes:
- Change of address
- Change in income
- Add/remove case members to/from the case
- Request discontinuance
(FAQ11192)
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How can death certificates be obtained?
- Certified copies of death certificates within 60 days after a death that occurred in Orange County m... (more)
Certified copies of death certificates within 60 days after a death that occurred in Orange County may be purchased by visiting the Birth and Death Registration office located at: Birth and Death Registration 1200 North Main Street, Suite 100-A Santa Ana, CA 92704 . Payment can be made by cash, personal check, cashier's check or money order. The fee for each certified copy of a death certificate is $12.00 each. Copies of death certificates requested more than 60 days after the death may be obtained from the Orange County Clerk-Recorder Department. (FAQ288)
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I ate at a restaurant near my home and became sick later that evening. How do I report this to the health d...
- All reports of possible foodborne illness reported to this Division are investigated. If you believe that you became ... (more)
All reports of possible foodborne illness reported to this Division are investigated. If you believe that you became ill due to a food product purchased in Orange County, you may call (714) 433-6000 to report the incident. You can also use the online form at the following link. http://ochealthinfo.com/eh/complaints Be prepared to answer questions about the onset time, duration, and types of symptoms. Try to compile a list of all foods, and drinks consumed for the two days prior to the first signs of illness, as this information is critical for the investigation. Some commercially distributed prepackaged foods are regulated by other State or Federal agencies. The Environmental Health Division can assist in making referrals to the correct agency. (FAQ285)
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What services are provided by Adult Mental Health Services?
- Adult Behavioral Health Services provides recovery mental health services and episodic treatment services which emph... (more)
Adult Behavioral Health Services provides recovery mental health services and episodic treatment services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults who have a serious and persistent mental disorder and may have a co-occuring substance abuse disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Services include assessment, evaluation, collateral therapy, individual and group therapy, substance abuse treatment, medication support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. AMHS also provides a range of care for county residents who have a serious and persistent mental disorder. Inpatient services include: Acute psychiatric inpatient treatment program,Program administration and utilization case management of the Medi-Cal Mental Health Managed Care Plan, Allied Behavioral Care (ABC. The specialized outpatient Evaluation and Treatment Service (ETS) provides 24-hour crisis stabilization, hospital diversion, and referral access to ABC acute psychiatric inpatient services. To learn more, please visithttp://ochealthinfo.com/bhs/about/amhs. (FAQ2242)
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How do I report Welfare Fraud?
- If you have questions or corncerns about Welfare Fraud, or want to make a report please call:714.... (more)
If you have questions or corncerns about Welfare Fraud, or want to make a report please call:
- 714.347.8400 D.A. Welfare Fraud Unit
- 800.822.6222 Medi-cal Fraud
For other types of fraud questions and reports:
- 714.834.3608 Orange County Fruad Hotline
- 714.648.3600 Consumer Fraud
- 714.834.2817 County Worker's Compensation Fraud
- You may also access on the web: www.ocgov.com/audit
(FAQ97)
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What is the Medical Safety Net (MSN) Program? (formerly MSI)
- The Medical Safety Net (MSN, formerly the MSI program) is Orange County’s safety-net program for lawful Orange ... (more)
The Medical Safety Net (MSN, formerly the MSI program) is Orange County’s safety-net program for lawful Orange County residents between the ages of 19 and 64 with income from 138% up to 200% of the Federal Poverty Level (FPL) who do not have any other health coverage to pay for their urgent medical needs. The MSN Program delivers care through a partnership between the County of Orange and the private medical community. MSN provides for services that are medically necessary to protect life, prevent significant disability, or prevent the serious deterioration of health. The Medical Safety Net Program does not provide comprehensive health coverage, primary, or preventive care. Most individuals who meet the eligibility criteria for the MSN Program qualify for financial assistance to purchase comprehensive, commercial health coverage through Covered California – California’s online health insurance marketplace. Please contact Covered California at 800-300-1506 for more information on available plans and the next open enrollment period. MSN Website. (FAQ5523)
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Where do I find the inspection violations for a restaurant or food facility?
- Click here for restaurant and food facility inspectio... (more)
Click here for restaurant and food facility inspection violation information. (FAQ317)
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How do I file a Civil Rights Complaint?
- You may file a Civil Rights Complaint by e-mail (State only), writing, calling or in person (Orange County):... (more)
You may file a Civil Rights Complaint by e-mail (State only), writing, calling or in person (Orange County):
California Department of Social Services
Civil Rights Bureau (CRB)
P.O. Box 944243, M.S. 15-70
Sacramento, CA 94244-2430
(916) 654-2107 or toll free 1 (866) 741-6241
TDD/TTY Users may call direct at (916) 654-2098 or collect by calling 1 (800) 688-4486 or you may call via the California Relay Service operator at 1 (800) 735-2929
E-Mail: crb@dss.ca.gov
Orange County Social Services
Program Integrity
P.O. Box 22001 Santa Ana, CA 92702-2001
(714) 480-6501 (JoAnn Martinez)
(714) 480-6508 (James Tapia
In person at any Orange County Social Services office, with your worker or with us directly at:
Orange County Social Services
Program Integrity
1200 N. Main St.
Santa Ana, CA 92704 (FAQ2614)
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How do I apply for the Medical Safety Net Program?
- Applications are taken by trained individuals at the MSN Contracted Hospitals and clinics listed in the MSN Patient H... (more)
Applications are taken by trained individuals at the MSN Contracted Hospitals and clinics listed in the MSN Patient Handbook. You must have an urgent or emergent medical condition to apply for the program. Additionally, you must provide current proof of the following:
- Proof of Identification
- Proof of Orange County residency
- Proof of Income and Property
- Proof of U.S. Citizenship or Lawful U.S. Residency
- Applications without these documents are incomplete
- Incomplete applications will be denied.
(FAQ295)
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How is my Medi-Cal application processed?
- When the County receives your application, it will be assigned to an intake Eligibility Technician (ET). The worker w... (more)
When the County receives your application, it will be assigned to an intake Eligibility Technician (ET). The worker will review tour application and determine if additional information is needed. Once the ET has all of the necessary information, he or she will determine if you are eligible for Medi-Cal. You will get a letter in the mail telling you if your Medi-Cal application is approved or denied. It can take up to 45 days to process a Medi-Cal application. If you are applying for Medi-cal based on a disability, your application process may take up to 90 days or longer.
To inquire about the status of your Medi-Cal application, please contact your intake worker at the contact number on the letter you received in the mail.
(FAQ11215)
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Will I be eligible to Medi-Cal?
- Medi-Cal eligibility is based primarily on your income and, sometimes, your "... (more)
Medi-Cal eligibility is based primarily on your income and, sometimes, your "countable property". Effective January 1, 2014, Medi-Cal has been expanded to offer coverage to a larger group of Californians. To learn more about this, visit the Medi-Cal Expansion Information page.
To find out if you and your family may be eligible based on income, use the Covered California Income Guideline chart.
Pregnant women, children, and disabled persons are allowed to have a higher income on the Federal Poverty Level scale and are urged to apply. (FAQ11216)
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Where can I get travel immunizations in Orange County?
- The Orange County Health Care Agency operates a Travel Immunization Clinic for Orange County residents, including Mal... (more)
The Orange County Health Care Agency operates a Travel Immunization Clinic for Orange County residents, including Malaria Risk Prevention, at the Public Health Clinic facility in Santa Ana. The address is 1725 W. 17th Street, Santa Ana, CA 92706. For appointment and general information, call the Health Referral Line at (800) 564-8448. For the hearing impaired, the TDD number is (800) 801-7100. In addition, many private physicians in Orange County also provide travel immunizations. For names, addresses and phone numbers, please call the Health Referral Line at (800) 564-8448. (FAQ4966)
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I applied for health coverage through CoveredCA.com. Why am I receiving information from Medi-Cal?
- Covered California and Medi-Cal use the same application. This means that when you apply, depending on factors such a... (more)
Covered California and Medi-Cal use the same application. This means that when you apply, depending on factors such as your family size, income and citizenship or immigration status, you could qualify for:
- A Covered California health plan with or without financial assistance
- Medi-Cal
- Medi-Cal Access Program for pregnant women
For individuals who qualify (or likely qualify) for Medi-Cal, their application will be sent to the County Social Services Agency for processing. In some cases, after you apply, we may need more information from you to make sure you qualify for Medi-Cal. In those cases, the County Social Services Agency may contact you to verify that information. (FAQ11218)
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Who can get Medi-Cal?
- People in many different categories potentially qualify for Medi-Cal. Some are listed below:Individua... (more)
People in many different categories potentially qualify for Medi-Cal. Some are listed below:
- Individuals age 65 or older
- Adults age 19-64
- Parents or caretaker relatives of a child under 21
- Children under age 21
- Pregnant women
- Blind and/or Disabled individuals
- Individuals diagnosed with breast or cervical cancer
- Individuals in a skilled nursing to intermediate care facility
(FAQ11213)
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Where do I go if I'm not eligible for Medi-Cal and have missed the Covered CA open enrollment period?
- If you are an adult between the ages of 19 to 64 with annual income between 138% and 200% of the Federal Poverty Leve... (more)
If you are an adult between the ages of 19 to 64 with annual income between 138% and 200% of the Federal Poverty Level, do not have dependent children in the home, and you are not blind or disabled, you may still qualify for help through the Medical Safety Net (MSN) Program. For more information about that program, please call 714-834-6248. (FAQ11219)
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Where are Adult Mental Health clinics located?
- You can find a list of outpatient clinics in Orange County as well as detailed hours of operation and physical addres... (more)
You can find a list of outpatient clinics in Orange County as well as detailed hours of operation and physical addresses by visiting
http://ochealthinfo.com/bhs/about/amhs/clinics. (FAQ2243)
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I need to get copies of my immunization records. How do I do that?
- Please send us your date of birth, the city where you lived and the time frame, and any other name you might have bee... (more)
Please send us your date of birth, the city where you lived and the time frame, and any other name you might have been listed under at that time. You may call (714) 834-8560 or mail it to: Immunization Assistance Program Orange County Health Care Agency 1725 W. 17th Street Santa Ana, CA 92706. We will try to find your record in the system we used at that time. (FAQ9173)
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What is Covered California?
- Cover California is where Californians can get brand-name health insurance under the Affordable Care Act and see if t... (more)
Cover California is where Californians can get brand-name health insurance under the Affordable Care Act and see if they qualify for financial subsidies from the federal government to help them pay their monthly premiums. Visit the About Covered California page to learn more. (FAQ11217)
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What is Welfare Fraud?
- Welfare fraud exists when a person, on behalf of himself or others, has:Knowingly, and with inten... (more)
Welfare fraud exists when a person, on behalf of himself or others, has:
- Knowingly, and with intent to deceive or defraud, made a false statement or representation to obtain benefits, continue or increase benefits, or to avoid reduction or discontinuance of benefits.
- Knowingly and with intent to defraud, failed to disclose a fact, which if disclosed, could have resulted in a denial, reduction or discontinuance of aid.
- Accepted aid he knows he is not entitled to, or accepted any amount of aid knowing it is greater than the amount to which he is entitled.
- For the purpose of obtaining, continuing or avoiding a reduction or denial of aid, made statements that he did not know to be true with reckless disregard for the truth.
Examples:
- Falsely reporting a parent is absent from the household
- Intentionally failing to truthfully disclose current circumstances, or to report changes that could affect eligibility or benefits such as
- Household compostition, people leaving or entering the home
- Income, both earned and unearned, including Child Support
- Resources, including settlements
- Intentionally receiving benefits from two or more counties at the same time, or under more than one name
- Failing to report felony narcotics convictions
(FAQ96)
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Where can I get a TB skin test?
- Private physicians and clinics provide TB testing. Two visits are required for a TB skin test. Skin tests are placed ... (more)
Private physicians and clinics provide TB testing. Two visits are required for a TB skin test. Skin tests are placed on one day and read two or three days later. TB skin tests are not offered by the Health Care Agency to individuals needing work or school clearances, including but not limited to students, teachers, school volunteers, certificated employees (e.g. janitors), health care workers, childcare workers, and foster parents. For more information, see our Pulmonary Disease Services FAQs page at http://ochealthinfo.com/phs/about/dcepi/tb/faq. (FAQ292)
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How do I find out about drug education and awareness programs available in my area?
- The Orange County Sheriff's Department provides the Drug Use is Life Abuse and Project: No Gangs educational programs... (more)
The Orange County Sheriff's Department provides the Drug Use is Life Abuse and Project: No Gangs educational programs to schools located in areas we serve. To find out what is available in your area, please call (714) 647-4133. (FAQ6069)
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Are there other resources for health care if I am denied MSN benefits?
- There are several resources that may be able to assist with health care and other important needs:... (more)
There are several resources that may be able to assist with health care and other important needs:
Most individuals who meet the eligibility criteria for the MSN Program qualify for financial assistance to purchase comprehensive, commercial health coverage through Covered California – California’s online health insurance marketplace. Please contact Covered California at 800-300-1506. Public Health referral line: (800) 564-8448. Provides referrals for medical needs including, immunizations, birth control, pregnancy tests, family planning and child health care. Partnership for Prescription Assistance: (888) 477-2669. Provides information about programs that may provide medications at low or no cost. The County of Orange provides funding through the TSR Program to a number of Orange County Community Clinics to provide low-cost and no-cost health care services to those without health coverage and may include certain services not covered by the MSN Program such as primary and preventive care and routine dental. For information, please contact the Coalition of Orange County Community Health Centers at 949-486-0458. (FAQ5525)
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Why do I need to get vaccinated against the flu every year?
- Flu viruses change from year to year, which means two things. First, you can get the flu more than once during your l... (more)
Flu viruses change from year to year, which means two things. First, you can get the flu more than once during your lifetime. The immunity (natural protection that develops against a disease after a person has had that disease) that is built up from having the flu caused by one virus strain doesn't always provide protection when a new strain is circulating. Second, a vaccine made against flu viruses circulating last year may not protect against the newer viruses. That is why the influenza vaccine is updated to include current viruses every year. Another reason to get flu vaccine every year is that after you get vaccinated your immunity declines over time and may be too low to provide protection after a year. (FAQ5396)
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When should I get a flu vaccination?
- Flu shots are usually available beginning in October of each year and continue to be available throughout the flu sea... (more)
Flu shots are usually available beginning in October of each year and continue to be available throughout the flu season. Vaccination before December is recommended to ensure that you are protected against influenza before flu activity is typically at its highest. Once you get vaccinated, your body makes protective antibodies in about two weeks. For more information, visit our Influenza Vaccination Program at
http://ochealthinfo.com/phs/about/family/flu. (FAQ5394)
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I've heard about VA assistance with college for my kids. Is there a program?
- The United States Department of Veterans Affairs (DVA) assists children of veterans who are presently rated 100% Serv... (more)
The United States Department of Veterans Affairs (DVA) assists children of veterans who are presently rated 100% Service Connected Disabled, or children of military killed in service, or who died of service connected disabilities. The State of California also has a college assistance program Fee Tuition Waiver Program may be what some callers are asking about, and that eligibility information is available by contacting this office, or right on the back of the DVS-40 Application Form. (FAQ2028)
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How do I get a burial permit?
- Burial permits may be obtained through any licensed funeral director or by applying in person at the Birth and Death ... (more)
Burial permits may be obtained through any licensed funeral director or by applying in person at the Birth and Death Registration office. To learn more, please visit http://ochealthinfo.com/phs/about/dcepi/bd/death/burial. (FAQ9170)
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We've just opened a pediatrics office. Can we get copies of the yellow immunization cards?
- The Health Care Agency has the yellow immunization cards, the plastic folders for the cards, as well as other immuniz... (more)
The Health Care Agency has the yellow immunization cards, the plastic folders for the cards, as well as other immunization supplies and resources. Please let us know how many cards you would like and the mailing address. The main number for our office is (714) 834-8560 should you have any questions or wish to get more information on the other supplies and resources available. (FAQ9174)
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What does it cost to get a birth certificate?
- The fee for each certified copy of a birth certificate is $28.00. Visit our... (more)
The fee for each certified copy of a birth certificate is $28.00. Visit ourBirth Certificates page for more information. (FAQ9172)
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What diseases are common in my city right now?
- Many communicable diseases are more common during certain seasons of the year; for example, influenza usually occurs ... (more)
Many communicable diseases are more common during certain seasons of the year; for example, influenza usually occurs in the winter and early spring, as does chickenpox. Infection with Salmonella is most common in the summer but occurs all year round. Meningococcal infections tend to occur most often in winter. Some diseases are more common among young children, others in adults. When outbreaks occur, we make the information public as soon as possible so people can take whatever preventive steps are necessary. (FAQ9168)
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Can I get the flu even though I got a flu vaccine?
- Yes. The ability of flu vaccine to protect a person depends on two things: 1) the age and health status of the person... (more)
Yes. The ability of flu vaccine to protect a person depends on two things: 1) the age and health status of the person getting vaccinated, and 2) the similarity or "match" between the virus strains in the vaccine and those circulating in the community. If the viruses in the vaccine and the influenza viruses circulating in the community are closely matched, vaccine effectiveness is higher. If they are not closely matched, vaccine effectiveness can be reduced. However, it's important to remember that even when the viruses are not closely matched, the vaccine can still protect many people and prevent flu-related complications. Such protection is possible because antibodies made in response to the vaccine can provide some protection (called cross-protection) against different, but related strains of influenza viruses. See http://ochealthinfo.com/phs/about/family/flu for more information. (FAQ5395)
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Why should people get a flu shot?
- Influenza can be a serious illness. In an average year, the flu causes 36,000 deaths (mostly among those aged 65 year... (more)
Influenza can be a serious illness. In an average year, the flu causes 36,000 deaths (mostly among those aged 65 years or older) and more than 200,000 hospitalizations in the United States. An annual flu vaccine is the best way to reduce the chances that you will get the flu and lessen the chance that you will transmit the flu to others. (FAQ5393)
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What happens after a complaint is filed?
- After a complaint has been received by our office it is reviewed and assigned to a Civil Rights Investigator. A appo... (more)
After a complaint has been received by our office it is reviewed and assigned to a Civil Rights Investigator. A appointment is made for the complainant to come into our office and discuss the complaint. As a result of this interview a determination will be made as to whether a full investigation is warranted or not. In either case the complainant is notified in writing as to the reasons for not conducting an investigation or the results of a completed investigation. In the case of a full investigation, Orange County has 120 days to complete the investigation, but may request additional time if needed. (FAQ94)
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Where can I get a flu shot in Orange County?
- Many doctor's offices, pharmacies and other community health care providers offer flu shots. In addition, free flu sh... (more)
Many doctor's offices, pharmacies and other community health care providers offer flu shots. In addition, free flu shots are offered to qualified individuals each year by the Orange County Health Care Agency’s Public Health Services. For more information about the County’s flu shot program, call the Health Referral Line at 1(800) 564-8448. (FAQ5397)
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Who should get a flu shot?
- The Centers for Disease Control and Prevention recommends that certain people get a flu shot every year. People who s... (more)
The Centers for Disease Control and Prevention recommends that certain people get a flu shot every year. People who should get a flu shot include:
- Children aged 6 months up to their 19th birthday
- Pregnant women
- People 50 years of age and older
- People of any age with certain chronic medical conditions
- People who live in nursing homes and other long-term care facilities
- People who live with or care for those at high risk for complications from flu, including: health care workers, household contacts of persons at high risk for complications from the flu, and household contacts and out of home caregivers of children less than 6 months of age (these children are too young to be vaccinated)
(FAQ5391)
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Where do I find restaurant & food facility closures?
- Click here for restaurant and food facility ... (more)
Click here for restaurant and food facility closures. (FAQ318)
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Who decides whether a person needs a conservator?
- The Superior Court determines whether a conservatorship should be established. The court process includes petitioning... (more)
The Superior Court determines whether a conservatorship should be established. The court process includes petitioning the court, notifying the proposed conservatee and his or her family of proceedings, identifying the resources of the proposed conservatee and stating the reason a conservatorship is needed. The court will establish a conservatorship only if it is determined that the person requires it and that the petitioner can fulfill the responsibilities as a conservator. (FAQ2021)
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Are there different types of conservatorships?
- There are several types of conservatorships. For each type a conservator can be appointed for the person, for the est... (more)
There are several types of conservatorships. For each type a conservator can be appointed for the person, for the estate, or both. It is the policy of the Public Guardian to serve as conservator of both the person and estate.
Probate Conservatorships: These conservatorships are named for the laws found in the California Probate Code. Full Probate conservatorships are set up for adults who cannot handle their own finances or care for themselves; limited conservatorships are possible for adults with developmental disabilities who cannot fully care for themselves or their property.
Lanterman-Petris-Short (LPS) Conservatorships: These conservatorships can be established to arrange placement and mental health treatment for persons who are gravely disabled, a legal criteria by which a person is unable to provide for their own food, clothing and shelter as a result of a mental disorder. LPS conservatorships must be renewed on an annual basis.
LPS Temporary Conservatorships (T-CON): Established by a designated mental health professional submitting a "Declaration in Support of Appointment of a Temporary Conservator." Temporary conservatorships are originally established for 30 days but can be extended by the court. (FAQ2018)
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What is a Guardian/Conservator?
- A guardian or conservator is a person or organization that is appointed by the court to arrange for the personal care... (more)
A guardian or conservator is a person or organization that is appointed by the court to arrange for the personal care or finances, or both for someone who has been found by the court to be unable to do so (the conservatee). (FAQ2020)
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What is a Civil Rights Complaint?
- A Civil Rights Complaint is an allegation that an applicant, recipient or authorized representative of an applicant o... (more)
A Civil Rights Complaint is an allegation that an applicant, recipient or authorized representative of an applicant or recipient, was discriminated against by an employee or contracted employee of Orange County Social Services under one of the basis of discrimination. (FAQ89)
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Who should I talk to regarding my eligibility for HIV/AIDS services?
- Please contact HCA 17th Street Care at (714) 834-7991.... (more)
Please contact HCA 17th Street Care at (714) 834-7991. (FAQ5519)
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What shots do I need to travel outside of the country?
- For information on Immunizations for Foreign Travel, call 800-914-4887 for appointments and additional informatio... (more)
For information on Immunizations for Foreign Travel, call 800-914-4887 for appointments and additional information or visit our website at http://ochealthinfo.com/phs/about/family/iz/travel. (FAQ9176)
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Does the Public Guardian have the same responsibilities as other conservators?
- Yes. A public conservator has all the same duties and responsibilities. The public conservator must answer to the cou... (more)
Yes. A public conservator has all the same duties and responsibilities. The public conservator must answer to the court and obtain the same court approvals for decisions made on behalf of the conservatee. (FAQ2019)
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Who can file a complaint?
- Any person who is an applicant, recipient or authorized representative of an applicant or recipient.... (more)
Any person who is an applicant, recipient or authorized representative of an applicant or recipient. (FAQ92)
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Who are we?
- We are Program Integrity of Orange County Social Services. We facilitate compliance with all state and federal civi... (more)
We are Program Integrity of Orange County Social Services. We facilitate compliance with all state and federal civil rights mandates governing equal and effective access to benefits and services and ensure that all programs administered or supervised by the Orange County Department of Social Services are done so equitably and effectively. (FAQ88)
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How long does the application process take?
- The application is reviewed by the Orange County Social Services Agency (SSA). This process takes approximately four ... (more)
The application is reviewed by the Orange County Social Services Agency (SSA). This process takes approximately four to six weeks from the date of application. Questions about the status of an application should be referred to the SSA Eligibility Information Line at (866) 979-6772. (FAQ5524)
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What statistics are available for Hepatitis A/TB/Influenza deaths for the time period of 2000-2012?
- Reportable Disease Statistics are available on our website, ... (more)
Reportable Disease Statistics are available on our website, http://ochealthinfo.com/phs/about/dcepi/epi/geninfo/stats. (FAQ9165)
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What are the basis of discrimination?
- Under state law, welfare agencies may not discriminate, on the basis of race, color, national origin, age, disability... (more)
Under state law, welfare agencies may not discriminate, on the basis of race, color, national origin, age, disability, religion, sex, political affiliation or martial status. (FAQ90)
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Where can I be tested for STDs?
- 17th Street Testing Treatment and Care includes the Sexually Transmitted Diseases Clinic, the HIV Testing Sites, ... (more)
17th Street Testing Treatment and Care includes the Sexually Transmitted Diseases Clinic, the HIV Testing Sites, HIV Ambulatory Care Clinic.
For more information, visit our website at
http://ochealthinfo.com/phs/about/dcepi/special. (FAQ5518)
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What is WIC?
- WIC, or the Women, Infants and Children Supplemental Nutrition Program, is a supplemental food, nutrition education a... (more)
WIC, or the Women, Infants and Children Supplemental Nutrition Program, is a supplemental food, nutrition education and breastfeeding support program. It serves low to moderate-income pregnant, breastfeeding and postpartum women, and infants/children up to age 5 who are at nutritional risk. The purpose of WIC is to prevent health problems and to improve the health of program participants during critical times of growth and development. (FAQ2391)
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How do I register a birth?
- Birth and Death Registration provides certified copies of birth certificates for events occurring from 1994 to the pr... (more)
Birth and Death Registration provides certified copies of birth certificates for events occurring from 1994 to the present. For hospital births, a certified copy of the birth certificate will be available for purchase after the original certificate has been registered, usually within 15 days after birth. For home births, a certified copy of the birth certificate will be available for purchase after in-person registration of the original certificate has been completed at the Birth and Death Registration office. http://ochealthinfo.com/phs/about/dce/bd/birth (FAQ42)
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What immunizations will I need for foreign travel?
- Requirements and recommendations vary, depending on where you are traveling and your personal health history. Our st... (more)
Requirements and recommendations vary, depending on where you are traveling and your personal health history. Our staff can provide you with information on the specific vaccinations you will need, depending on your travel itinerary. You can also find this information at the Centers for Disease Control and Prevention (CDC) Travel Health web site located at www.cdc.gov/travel. You may also call the CDC Travelers Hotline at (800) 232-4636. (FAQ4977)
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Where can I get a free flu shot?
- Free flu shots are available throughout the county. Please visit the following webpage and click on the link under "W... (more)
Free flu shots are available throughout the county. Please visit the following webpage and click on the link under "Where to Get a Flu Vaccine": http://ochealthinfo.com/phs/about/family/flu (FAQ9175)
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What is this the correct office to call to report an establishment that is in violation of the California ...
- Please call your City's code enforcement department. They have local enforcement responsibility.... (more)
Please call your City's code enforcement department. They have local enforcement responsibility. (FAQ314)
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Who is eligible for the WIC Program?
- WIC is available to pregnant, breastfeeding and postpartum women, and to infants and young children up to age 5 who m... (more)
WIC is available to pregnant, breastfeeding and postpartum women, and to infants and young children up to age 5 who meet the following criteria: *Income - The family income must be at or less than 185% of the current federal poverty level. Families with low or moderate-income levels may qualify. *Residence - Participants must reside in Orange County. *Nutrition Risk - Participants must have a nutritional risk as determined by a health professional. The nutrition evaluation is based on: height & weight, hemoglobin and health history and diet assessment. *Status - Participants must be a pregnant woman, a postpartum woman up to six months, a breastfeeding woman up to twelve months; an Infant (0-1 year of age); or a Child (under 5 years of age). For more information on how and where to apply for WIC, visit us at www.myhealthoc.org/wic/. (FAQ2392)
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Where can I find more information?
- You can find more information in the "Your Rights Under California Welfare Programs" pamphlet given to you by your wo... (more)
You can find more information in the "Your Rights Under California Welfare Programs" pamphlet given to you by your worker and on the internet. www.dss.cahwnet.gov/civilrights/ www.ssa.ocgov.com (FAQ95)
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Who should I contact if I want help disclosing my HIV status to my sex partner(s) or needle sharing partner...
- Please contact the Health Care Agency at (714) 834-7991.... (more)
Please contact the Health Care Agency at (714) 834-7991. (FAQ5521)
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What services does MSN cover?
- The Medical Safety Net (MSN) Program covers necessary medical services to protect life, limb and prevent significant ... (more)
The Medical Safety Net (MSN) Program covers necessary medical services to protect life, limb and prevent significant disability. MSN provides for services that are medically necessary to protect life, prevent significant disability, or prevent the serious deterioration of health. The Medical Safety Net Program does not provide comprehensive health coverage, primary, or preventive care. A list of covered and non-covered services is available in the MSN Patient Handbook. For more information visit our webpage at http://ochealthinfo.com/about/medical/msn. (FAQ5522)
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What kinds of skill sets are required for performance auditors?
- There are both general and specific skill sets required for Performance Auditors. The general skills required, as enu... (more)
There are both general and specific skill sets required for Performance Auditors. The general skills required, as enumerated in the Generally Accepted Governmental Auditing Standards, include: (1) an acknowledgement by an auditor that they have a responsibility to serve the public interest, (2) possessing a high degree of integrity that includes conducting their work with an attitude that is objective, fact-based, nonpartisan, and non-ideological with regard to audited entities and users of auditors' reports, (3) objectivity that includes being independent in fact and appearance, maintaining an attitude of impartiality, having intellectual honesty, and being free from conflicts of interest, (4) ensuring the proper uses of government information, resources, and positions, and (5) exhibiting professional behavior including putting forth an honest effort in the performance of duties and professional services in accordance with the relevant technical and professional standards. Specific skill sets include having expertise and knowledge of best practices in multiple areas such as: Finance, Accounting, Strategic and Organizational Development, Information Technology, Human Resources, and Operational Management Assessment and Management. (FAQ6078)
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I need to register an at-home birth. How do I do that?
- If your child was born at home, you must register the birth at the Birth & Death Registration office. Please call to ... (more)
If your child was born at home, you must register the birth at the Birth & Death Registration office. Please call to schedule an appointment at (714) 480-6712. You will be informed as to which documents to bring with you. These documents will be used to verify proof of pregnancy and residence. (FAQ9169)
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What is the Tobacco Use Prevention Program (TUPP) about, how did it start and how does the program serve th...
- In 1998, Proposition 99 was passed which placed a 25 cent tax on each pack of cigarettes sold in California. A portio... (more)
In 1998, Proposition 99 was passed which placed a 25 cent tax on each pack of cigarettes sold in California. A portion of this money goes to educational programs to assist in decreasing the prevalence of smoking in California. In 1989, the County of Orange Health Care Agency Tobacco Use Prevention Program (TUPP) was formed. TUPP aims to significantly decrease tobacco use and exposure to secondhand smoke in Orange County. TUPP staff members and community partners conduct educational interventions and participate in community events in order to increase awareness in the general public of the dangers of smoking and exposure to secondhand smoke. Special emphasis is placed keeping youth from starting to smoke. For more information, please visit our website at http://ochealthinfo.com/phs/about/promo/tupp/. (FAQ313)
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What services and resources does the Tobacco Use Prevention Program (TUPP) offer for individuals who want t...
- TUPP can provide you with FREE smoking cessation services and nicotine replacement therapy patches. Call 1-866-NEW-LU... (more)
TUPP can provide you with FREE smoking cessation services and nicotine replacement therapy patches. Call 1-866-NEW-LUNG. (FAQ315)
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When can a person file a Civil Rights complaint?
- A Civil Rights can be filled at anytime, but must be filled within 180 days of the alleged incident.... (more)
A Civil Rights can be filled at anytime, but must be filled within 180 days of the alleged incident. (FAQ91)
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How much do the immunizations cost?
- The Health Care Agency charges for an office visit fee and the cost of the vaccine. A list of the vaccine charges ca... (more)
The Health Care Agency charges for an office visit fee and the cost of the vaccine. A list of the vaccine charges can be found on our website at
http://ochealthinfo.com/phs/about/family/iz/travel. Private sector physicians providing travel immunizations will also charge their established fees. (FAQ4978)
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What does WIC provide?
- WIC provides nutrition education, supplemental food, breastfeeding support and referrals to other social health/soc... (more)
WIC provides nutrition education, supplemental food, breastfeeding support and referrals to other social health/social services to its participants. *Nutrition Education-Pregnant women, new mothers and parents/guardians of children receive nutrition education to prevent poor health conditions and how to stay healthy. Education is offered through one-to-one counseling, in group classes and online. *Supplemental Food-WIC participants receive monthly food checks for specific foods prescribed to meet their individual needs. WIC foods are high in protein, iron and vitamins A and C. Food checks are redeemed at authorized WIC vendors. *Breastfeeding Support-WIC moms are encouraged to breastfeed and are supported with education and breastfeeding aids. Certified Lactation Educators are available to help with questions about breastfeeding. *Referral to other Health/Social Services - The WIC program refers and coordinates with other services, such as immunizations, health clinics and prenatal programs. *For more information, visit us at www.myhealthoc.org/wic/. (FAQ2393)
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Can I get a death certificate through the mail?
- Certified copies of death certificates may be purchased by mail within 60 days after deaths occurring in Orange Count... (more)
Certified copies of death certificates may be purchased by mail within 60 days after deaths occurring in Orange County. Please include a stamped, self-addressed business-size or manila envelope with your order. Learn more at http://ochealthinfo.com/phs/about/dce/bd/death in person. (FAQ9171)
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I cannot find my military discharge papers. What can I do? And, how long must I wait?
- We can assist you in completing the necessary form to be sent off to the National Archives. You can usually receive a... (more)
We can assist you in completing the necessary form to be sent off to the National Archives. You can usually receive a copy of your papers in three to four months. (FAQ2030)
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How can I get more information about WIC?
- Please visit www.fns.usda.gov/wic/women-infants-and-children-wic for a detailed description about the WIC program. Fo... (more)
Please visit www.fns.usda.gov/wic/women-infants-and-children-wic for a detailed description about the WIC program. For local WIC information, visit www.myhealthoc.org/wic. (FAQ2394)
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Who should I contact if I have questions about HIV prevention/education?
- Please contact any of the following agencies:AIDS Services Foundation, (949) 253-1500American ... (more)
Please contact any of the following agencies:
AIDS Services Foundation, (949) 253-1500
American Red Cross, (714) 835-5300
Asian Pacific Islanders AIDS Intervention Team (APAIT), (714) 636-1349
Latino Health Access, (714) 542-7792
Shanti OC, (949) 452-0888
The Center Orange County, (714) 534-0862
REACH Program, (714) 834-7926
Delhi Center, (714) 549-1317
HCA 17th Street Testing and Treatment, (714) 834-7833 (FAQ5520)
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When I die, what benefits can my spouse apply for?
- If your death is attributable to a Service-connected cause, your surviving spouse may apply for Dependency & Indemnit... (more)
If your death is attributable to a Service-connected cause, your surviving spouse may apply for Dependency & Indemnity Compensation (DIC), which is a monthly payment compensating your spouse for your loss. Another potential benefit, the Non-service Connected Disability Pension, is payable if you served during one of the Wartime Periods (such as WWII, Korea, etc.) and your surviving spouse’s monthly income falls below a certain amount established by the DVA. A burial benefit may be paid to a surviving spouse if at the time of your death you are in receipt of a Service-connected Disability Compensation Award; or if as the veteran, you were receiving a Non-service-connected Disability Pension, or your death occurs while you are in a VA Medical Facility. (FAQ2029)
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I have recently been diagnosed with Diabetes II. Will I qualify for Compensation?
- Diabetes II has been linked to exposure to Agent Orange in Vietnam. If you served in Vietnam between January 9, 1962 ... (more)
Diabetes II has been linked to exposure to Agent Orange in Vietnam. If you served in Vietnam between January 9, 1962 and May 5, 1975, whether you knew it or not, you were subjected to Agent Orange. Service at any other time, or in any other area does not qualify you for Compensation for your Diabetic condition. (FAQ2031)
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Where can I get more information on travel health?
- The Centers for Disease Control and Prevention (CDC) Travel Health web site located at ... (more)
The Centers for Disease Control and Prevention (CDC) Travel Health web site located at www.cdc.gov/travel. You may also call the CDC Travelers Hotline at (800) 232-4636. (FAQ4982)
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How can I find out if the paint in my house has lead in it?
- For information regarding lead, call (714) 433-6079.... (more)
For information regarding lead, call (714) 433-6079. (FAQ303)
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How do I obtain a birth certificate?
- You can obtain a birth certificate in person or by mail. Click the following link to learn more: ... (more)
You can obtain a birth certificate in person or by mail. Click the following link to learn more: http://ochealthinfo.com/phs/about/dce/bd/birth (FAQ43)
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Where can I get more information on travel health?
- The Centers for Disease Control and Prevention (CDC) Travel Health website located at ... (more)
The Centers for Disease Control and Prevention (CDC) Travel Health website located at www.cdc.gov/travel. You may also call the CDC Travelers Hotline at (800) 232-4636. (FAQ4981)
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What does the Veterans Service Office do to help veterans?
- We assist veterans and their dependents in filing for any benefits that would be appropriate. These include, but may ... (more)
We assist veterans and their dependents in filing for any benefits that would be appropriate. These include, but may not be limited to, Service-connected Disability Compensation; Non-Service-connected Disability Pension; Educational Benefits for the Veteran as well as Family Members if they meet eligibility; Burial Benefits for the Veteran; Survivors DIC if the military member died in the service or of Service Connected Disabilities; and Widow's Pension, provided veteran served during wartime; provide benefits verifications and information which can be used for establishing social services assistance; obtain Military Discharge papers. (FAQ2026)
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Do I have to have an appointment to get travel immunizations?
- Yes. Appointments are required and are available Monday through Friday during the clinic's regular business hours. Fo... (more)
Yes. Appointments are required and are available Monday through Friday during the clinic's regular business hours. For an appointment, please call (800) 914-4887. (FAQ4967)
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How far in advance of my travel should I be immunized?
- To reduce the risk of illness abroad, a healthcare provider should be consulted, ideally 4 to 6 weeks before internat... (more)
To reduce the risk of illness abroad, a healthcare provider should be consulted, ideally 4 to 6 weeks before international travel. Immunizations provide protection for periods of a few months to many years, depending on the type of vaccine. It is essential for every traveler to plan ahead, because some shots are given in a series, many vaccines take time to become effective and certain other vaccines cannot be given at the same time that some medicines are being taken. Click on the following link for more information.
http://ochealthinfo.com/phs/about/family/iz/travel (FAQ4979)
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Where can I be tested for HIV?
- Click here for locations. ... (more)
Click here for locations. (FAQ319)
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I'm a veteran, can I get dental work at the VA Hospital?
- VA provides necessary dental care for veterans who were not provided dental examination and treatment within 90 days ... (more)
VA provides necessary dental care for veterans who were not provided dental examination and treatment within 90 days of discharge and apply within 90 days separation from the service. The time limit does not apply to veterans with dental disabilities resulting from combat wounds or service injuries. (FAQ2027)
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