Frequently Asked Questions

You may contact the Orange County Service Center at (800) 281-9799 during business hours to speak to a worker about your case.



The 24-hr Automated Self-Service Line (855) 541-5411 may be used to obtain case status and benefit information and to request a replacement Medi-Cal card.

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Please contact the Orange County Service Center at (800) 281-9799 to report changes to your case.



Examples of changes:

• Change of address


• Change in income


• Add/remove case members to/from the case


• Request discontinuance

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You may apply for Medi-Cal benefits:

• Online at the Benefits CalWIN web site or www.CoveredCA.com


• In person at one of the Social Services Agency Medi-Cal offices. Click the link to locate an office.


• By phone during business hours Monday-Friday 7:00 am - 5:00 pm at 1-800-281-9799


• By faxing your Medi-Cal application to 1-714-645-3489

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The County of Orange Board of Supervisors, with the establishment of an Ordinance on February 5, 2002, created the Orange County In-Home Supportive Services (IHSS) Public Authority. The OC IHSS Public Authority's general functions are: 1) to maintain a Registry of IHSS Providers and conduct Provider recruitment, pre-screening, and criminal background checks for IHSS Consumers who need assistance finding a Provider; 2) to offer free training and support to Consumers and Providers; and, 3) to provide information and referrals.

The OC IHSS Public Authority Registry is responsible for all recruitment efforts, which include conducting interviews, pre-screening and criminal background checks of all potential Providers, and maintains an up-to-date database of available Providers. Orange County IHSS Consumers in need of in-home care Providers can request that the OC IHSS Public Authority Registry database be searched to match a Consumer's needs with a Provider's location and home care skills. A list of available Providers who meet the Consumer's needs may then be sent to the Consumer for consideration. It is then the Consumer's responsibility to actually select and hire an appropriate Provider for his or her particular home care needs. However, although Consumers select and hire their own Providers, IHSS Providers are paid directly by the State of California.

Please visit http://www.ocgov.com/publicauth/index.asp to learn more.

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Please select the related agency or department from the Department Feedback topic under Step 1. Next, scroll down to Step 2 to enter your feedback and Step 3 to send. Thank you for your feedback.

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Covered California and Medi-Cal use the same application. This means that when you apply, depending on factors such as your family size, income and citizenship or immigration status, you could qualify for:

• A Covered California health plan with or without financial assistance


• Medi-Cal


• Medi-Cal Access Program for pregnant women

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When the County receives your application, it will be assigned to an intake Eligibility Technician (ET). The worker will review tour application and determine if additional information is needed. Once the ET has all of the necessary information, he or she will determine if you are eligible for Medi-Cal. You will get a letter in the mail telling you if your Medi-Cal application is approved or denied. It can take up to 45 days to process a Medi-Cal application. If you are applying for Medi-cal based on a disability, your application process may take up to 90 days or longer.


To inquire about the status of your Medi-Cal application, please contact your intake worker at the contact number on the letter you received in the mail.

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Medi-Cal eligibility is based primarily on your income and, sometimes, your "countable property". Effective January 1, 2014, Medi-Cal has been expanded to offer coverage to a larger group of Californians. To learn more about this, visit the Medi-Cal Expansion Information page.


To find out if you and your family may be eligible based on income, use the Covered California Income Guideline chart.


Pregnant women, children, and disabled persons are allowed to have a higher income on the Federal Poverty Level scale and are urged to apply.

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You may file a formal complaint against the County of Orange Department of Social Services by calling or writing:

1. Public Inquiry and Response
   P.O. Box 944243, M.S. 6-23
   Sacramento, CA 94244-2430
   
   Phone 1.800.952.5253 (Voice)
   1.800.952.8349 (TDD)
   Fax 1.916.229.4110



2. Orange County Social Services
   Program Integrity
   P.O. Box 22001
   Santa Ana, CA 92702-2001



3. In person at any Orange County Social Services office, with your worker or with us directly at:
   
   Orange County Social Services
   Program Integrity
   1200 N Main St
   Santa Ana, CA 92702

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People in many different categories potentially qualify for Medi-Cal. Some are listed below:

• Individuals age 65 or older


• Adults age 19-64


• Parents or caretaker relatives of a child under 21


• Children under age 21


• Pregnant women


• Blind and/or Disabled individuals


• Individuals diagnosed with breast or cervical cancer


• Individuals in a skilled nursing to intermediate care facility

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Cover California is where Californians can get brand-name health insurance under the Affordable Care Act and see if they qualify for financial subsidies from the federal government to help them pay their monthly premiums. Visit the About Covered California page to learn more.

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If you are an adult between the ages of 19 to 64 with annual income between 138% and 200% of the Federal Poverty Level, do not have dependent children in the home, and you are not blind or disabled, you may still qualify for help through the Medical Safety Net (MSN) Program. For more information about that program, please call 714-834-6248.

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The California Work Opportunity and Responsibility to Kids (CalWORKs) program is the State implementation of the Federal Temporary Assistance to Needy Families (TANF) program. It provides time-limited cash assistance to families with children. CalWORKs recipients are automatically eligible for Medi-Cal and may qualify for Food Stamp benefits. Adults in the program are required to participate in a work activity unless they are determined to be exempt.

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• EBT stands for Electronic Benefits Transfer. EBT is a benefit issuance system, which is run by Citicorp Electronic Financial Services (CEFS) under a contract with the State.


• The EBT program allows recipients to use a small plastic card that is similar to a credit card or a debit-type (checking account) card.


• "Golden State Advantage Card" is the name of the EBT card that CalWORKs recipients use. Each recipient is provided with his or her own "Golden State Advantage Card" and individualized Personal Identification Number (PIN). "Golden State Advantage Cards" cannot be used without Personal Identification Numbers.


• The "Golden State Advantage Card" or EBT card may be used just like a debit card at ATMs and Point-of-Sale (POS) devices.


• Each recipient has separate accounts for Food Stamps and for cash aid but both accounts may be accessed using one EBT card.


• If a recipient does not use all of his or her benefits in a given month, the balances will "roll over" to the next month.


• The "Golden State Advantage" EBT card may be used outside of Orange County and all Food Stamp cases are included.

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Subpoenas for Social Services Agency (SSA) Records

Subpoenas for records of SSA clients must be personally served. The release of records or disclosure of client information will be subject to existing federal, state and County regulations. Each subpoena will be evaluated according to the type of request, the program or service provided to the client, and whether or not the records are confidential, in which case they will not be released.

Generally, the fact that an individual is a past or present client of Social Services Agency (SSA) or has applied for benefits is confidential and will not be disclosed. Further, in most cases SSA is prevented by law from releasing records relating to SSA clients.

Please note that for Children and Family Services (CFS), unless the requestor is a party to a pending dependency case in Orange County Juvenile Court, the requestor must first file a Welfare & Institutions Code 827 petition and obtain authorization to receive copies of CFS records from the Presiding Judge of Orange County Juvenile Court before SSA will release any CFS records.

Subpoenas for records of SSA clients must be personally served at the following locations:

Orange County Social Services Agency:

Attn: Custodian of Records
500 N. State College Blvd.
Orange, CA 92868

Please check in at the Reception Window (Reception is located on the right when you enter the building)

Business Hours: Monday to Friday (Except County Holidays) - 8 a.m. to 11 a.m. and 1 to 4 p.m. (Closed for lunch from 11 a.m. to 1 p.m.)

Fees for Subpoenaed Records

Production of Records

The production of records pursuant to a subpoena requires an advance minimum payment of $15.00; however, a reasonable cost may also apply, such as, payment of 15 cents per page for photocopying, 20 cents per page for copying from microfilm, postage, clerical costs for locating and making records available not to exceed $24 per hour, calculated to the nearest quarter hour, or any actual costs charged by any third person for retrieval/return of records.

Court Appearance

Generally, an advance deposit fee of $275 per day is required at the time of service of a civil subpoena for appearance at a trial or hearing. A demand for payment of the full amount will be billed to the requesting party after the testimony is complete.
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Operation Santa Claus provides gifts and toys to Orange County children in need, including: children whom have been abandoned, neglected, and/or abused; children in transition; children whom are physically or mentally challenged; children who are homeless; and, children in foster care or group homes. Authorized by the Board of Supervisors, Operation Santa Claus is the county's only official, county-sponsored, holiday toy drive.

Operation Santa Claus distributes over 58,000 gifts annually and receives assistance with toy collections and distribution through the collaborative efforts of Orange County employees, the U.S. Marine Corps Reserve's Toys-for-Tots Program, community based organizations, local schools and churches, and private companies and individuals. Operation Santa Clause is coordinated and maintained by the Orange County Social Services Agency, working with other County agencies and departments, including, the Orange County Sheriff's Department, the Orange County Fire Authority's "Spark of Love Program," the Health Care Agency, the Probation Department, Housing and Community Services, Child Support Services, and Orange County Libraries, to name a few.

Over 350 volunteers from county agencies and the community have been the backbone of Operation Santa Claus since its inception. What originally began as a small attempt to meet the needs of a handful of children in 1962 has become a major event for the community. Each year residents continue to selflessly donate gifts and cash contributions to Operation Santa Claus at pickup sites throughout the county.

To see how you, too, can make a difference in the life of a child by volunteering or contributing to Operation Santa Claus, please call (714) 825-3159, to receive more information, or visit our website at http://www.ssa.ocgov.com/Be_A_Volunteer/Operation_Santa_Claus/default.asp.

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If you would like to discuss or report child abuse, you may call (714) 940-1000 or (800) 207-4464, 24 hours a day, 7 days a week.

• Community members have an important role in protecting children from abuse and neglect.


• The life of a child may be saved if community members become involved and report cases of suspected child abuse.


• The law requires certain professionals to report suspicion and/or knowledge of child abuse, which includes physical abuse, sexual abuse, neglect, and cases of severe emotional abuse that constitute willful or unjustifiable punishment of a child.

Your Involvement


Involvement does not mean physical intervention or snooping on your neighbor; it simply means not ignoring the obvious. Fear of involvement has resulted in family tragedies, after which neighbors reported that they knew or suspected what was going on but declined to get involved.

All child abuse reports may be anonymously reported if the reporter does not want to be identified and is not a mandated reporter or required by law to report suspected child abuse.

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You may file a Civil Rights Complaint by e-mail (State only), writing, calling or in person (Orange County):

California Department of Social Services

Civil Rights Bureau (CRB)

P.O. Box 944243, M.S. 15-70

Sacramento, CA 94244-2430

(916) 654-2107 or toll free 1 (866) 741-6241

TDD/TTY Users may call direct at (916) 654-2098 or collect by calling 1 (800) 688-4486 or you may call via the California Relay Service operator at 1 (800) 735-2929

E-Mail: crb@dss.ca.gov

Orange County Social Services

Program Integrity

P.O. Box 22001
Santa Ana, CA 92702-2001

(714) 480-6501 (JoAnn Martinez)

(714) 480-6508 (James Tapia

In person at any Orange County Social Services office, with your worker or with us directly at:

Orange County Social Services

Program Integrity

1200 N. Main St.

Santa Ana, CA 92704

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• Adoption Assistance Program


• Adult Services


• Assistance Dog Special Allowance Program


• California Food Assistance Program (CFAP)


• CalLearn


• CalWORKs


• Cash Assistance Program for Immigrants (CAPI)


• Assistance Dog Special Allowance Program


• Child Welfare Services


• California Medical Assistance (Medi-Cal)


• County Medical Services Program (if your complaint is about scope of benefits)


• Emergency Services


• Food Stamps


• In-Home Medical Care


• In-Home Supportive Services


• Interim Assistance for SSI applicants


• Multipurpose Senior Services Program (MSSP)


• Personal Care Service Program (PCSP)


• Refugee Cash Assistance


• Repatriate Assistance Program


• Special Circumstance Payment (State Supplemental Program)

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The Orange County Office on Aging & Homeless Prevention maintains an online guide that provides information on local agencies, programs, services, and resources for older adults and persons with disabilities. Please visit http://www.officeonaging.ocgov.com/guide.asp. to learn more.

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The In-Home Supportive Services Program provides help to eligible, low-income persons who are aged, blind, and/or disabled, who are limited in their ability to care for themselves, and who cannot live safely at home without help, as well as eligible, low-income persons who would be able to return to their individual homes from a hospital, nursing home, or a board and care home if they had assistance.

To be eligible for the In-Home Supportive Services Program, a person must meet all of the following conditions:

• Must be disabled, blind, and/or age 65 years or older.


• Must be unable to live safety at home without help.


• Must meet financial need requirements.

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If you would like to discuss or report child abuse, you may call (714) 940-1000 or (800) 207-4464, 24 hours a day, 7 days a week.

Child Abuse is legally defined as:

• A physical injury, which is inflicted by other than accidental means on a child by another person.


• Sexual Abuse, including both sexual assault and sexual exploitation


• Willful cruelty or unjustifiable punishment of a child


• Cruel or inhuman corporal punishment or injury


• Neglect, including both severe and general neglect

Indicators of Child Abuse


Below are some signs that could be indicative of child abuse or that might help you recognize an existing or potential problem of abuse.

Physical Abuse


Physical abuse may be defined as any act that results in a non-accidental physical injury. Possible indicators or physcial abuse include:

• Bruises, burns, abrasions, lacerations, or swelling caused by other than accidental means


• Belt buckle marks, handprints, bite marks, and pinches


• Child states an injury was caused by abuse


• An injury that is unusual for a specific age group


• A history of previous or recurrent injuries


• Unexplained injuries or conflicting explanations or reasons for the an injury


• A child might be excessively passive, compliant, or fearful


• A caretaker attempts to hide a child’s injuries

Neglect


Neglect is the negligent treatment or maltreatment of a child by a parent or caretaker under circumstances indicating harm or threatened harm to the child's health or welfare. Possible indicators of neglect include:

• A child is lacking adequate medical or dental care


• A child is always sleepy or hungry


• A child is always dirty or inadequately dressed for weather conditions


• There is evidence of poor supervision


• Conditions in the home are extremely or persistently unsafe or unsanitary

Sexual Abuse


Sexual Abuse is defined as acts of sexual assault on and/or the sexual exploitation of minors. Possible indicators of sexual abuse include:

• A child reports sexual abuse or activities


• A child exhibits a detailed and age-inappropriate understanding of sexual behavior (especially by younger children)


• A child wears torn, stained, or bloody underclothing


• A child is the victim of other forms of abuse

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After all necessary information is provided and verified for eligibility, you will generally receive your food stamps within 30 days of your dated application.

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The Office on Aging & Homeless Prevention is the designated "Area Agency on Aging" created in 1965 by the federal Older Americans Act to be the lead advocate, systems planner and facilitator relative to all aging issues on behalf of all older persons in the "local planning and service area" (Orange County).

Through funding received by the state and federal governments, the Office on Aging & Homeless Prevention either directly provides or contracts out to other service providers many senior programs, such as home and congregate meals, case management, Medicare counseling, information and assistance, health promotion, elder abuse prevention, ombudsman assistance, etc. Additionally, the Office on Aging & Homeless Prevention provides a range of functions related to advocacy, planning, coordination, inter-agency linkages, information sharing, brokering, monitoring and evaluation to ensure effective, comprehensive and coordinated community based systems for older Americans.

There is a particular focus on providing service to those who are underserved, due to cultural, economic or language barriers. The Office on Aging & Homeless Prevention is a division within the OC Community Resources department of the County of Orange and, as such, receives additional funds from the County to provide for operational needs.

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You may qualify for Expedited Service and receive your food stamp benefits within three (3) days if you meet the requirements.

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Checks, gift cards, and cash donations are essential to purchase gifts. Your tax-deductible donations enable Operation Santa Claus and Senior Santa & Friends to purchase gifts for newborns, infants, toddlers, youths, teens, seniors, and persons with disabilities or special needs. A Letter of Receipt for tax purposes will be mailed to the address stipulated by each donor once his or her donation is received.

Please send your check, money order, gift certificates, or gift cards to the following address:

OPERATION SANTA CLAUS
or SENIOR SANTA & FRIENDS

Orange County Social Services Agency

Post Office Box 22006

Santa Ana, CA 92705-2006

You may also purchase gifts for children, ages newborn through 18 years of age, dependent adults, and seniors. Gifts are needed for all ages but especially toddlers and teens. Buying a gift for a child, teen, or adult in need will enrich your life and bring back the true meaning of the holidays.

During the month of December, gifts may be dropped off at many locations for your convenience, including, all Orange County Public Libraries, most County Courts, the Hall of Administration, and many other County offices and facilities. Alternatively, gifts may also be dropped off at the Operation Santa Claus Store:

Operation Santa Claus Store

1505 East Warner Avenue

Santa Ana, CA 92705

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To apply for In-Home Supportive Services, please call:

County of Orange

Social Services Agency

(714) 825-3000

A social worker will talk to you about what you may need and determine what costs, if any, you may be required to pay for the services. A social worker will also visit your home to conduct a Needs Assessment.

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As the caregiving population has grown over the years, the term caregiver has taken on many meanings. The Older Americans Act programs, which are carried out by the Office on Aging, defines a caregiver as an adult family member, or another individual who is a provider of in-home and community care to an adult 60 years or older. Or, a grandparent, step-grandparent, or relative by blood or marriage who is 60 or older and lives with a child and provides primary care (because the parents are unable or unwilling) and has a legal relationship or is raising the child.

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Talk with the food stamp worker about this. Even if you do not qualify for food stamps, other members of your family might be eligible to receive food stamps. All persons born in the United States can receive food stamps if they meet the eligibility requirements.

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The report will be evaluated to determine whether there is enough information to warrant or allow further investigation. A social worker will visit with the child(ren) and the child(ren)'s parents when necessary. If the report indicates there is imminent danger to the child(ren), a social worker will respond to the report as soon as possible, within 24 hours. However, if the report indicates that there is no imminent danger at the time of the call but that there is enough information to indicate the report should be investigated further, a social worker will generally visit the child(ren) and the child(ren)'s parents within ten days, depending on the urgency of the safety and service needs of the family.

Many people are under the misconception that if a family is reported for child abuse, the parent(s) will always be arrested and the child(ren) will be taken away from the family. Although this may occur in cases of serious abuse, families are usually referred to services, such as:

• Counseling


• Parenting classes


• Public assistance agencies


• Other community resources

The goal of child protective agencies is to try to keep the family unit intact unless the child is in danger. The goals of all of us are to protect our children and help them grow up healthy and happy.

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Using guidelines developed by the California Department of Social Services, a social worker makes an assessment of your need for in-home care based on your medical condition, your living arrangements, and what assistance you may be receiving from your family, friends, and/or available community services. Your Needs Assessment will determine which services you are authorized. Your doctor may be consulted about your medical condition.

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If you have questions or corncerns about Welfare Fraud, or want to make a report please call:

• 714.347.8400 D.A. Welfare Fraud Unit


• 800.822.6222 Medi-cal Fraud

• 714.834.3608 Orange County Fruad Hotline


• 714.648.3600 Consumer Fraud


• 714.834.2817 County Worker's Compensation Fraud


• You may also access on the web: www.ocgov.com/audit

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Please call (800) 510-2020 or (714) 567-7500 (if you are calling from outside of Orange County, California) and one of our Information Specialists will assist you. There is no registration process or fee to make the call.

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Persons who receive Supplemental Security Income (SSI/SSP) automatically meet the program's financial need requirements. Persons who have income higher than the limits for SSI/SSP may still be eligible for In-Home Supportive Services but they may be required to pay for part of the services they receive. In addition to the monthly income limits, there are also limits on the amount of resources that a person can own and still receive these benefits. Resources include items such as savings, investments, and certain types of property and personal possessions. However, there are exceptions that apply; not all income and resources must be counted. A social worker will review your individual situation.

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Please click here for Regional Office locations:
http://www.ssa.ocgov.com/Cash_Food_Stamps/How_To_Apply/CalWORKs/locations.asp

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• Recipients must inform their caseworkers about specific changes that might affect their benefits, within 10 days of any changes occurring. Caseworkers will explain the Rights and Responsibilities of recipients, including information and changes that must be reported by recipients. Correct and timely reporting is important because recipients are required to pay back benefits in situations in which too much cash assistance is issued to the recipients.


• Recipients must submit a report each quarter (every three months) containing the information needed to ensure that recipients are complying with all of the rules and that recipients are still eligible for participation in the CalWORKs program. This report is called a Quarterly Eligibility/Status Report (QR 7).


• The Welfare-To-Work program is designed to help recipients develop the skills needed to obtain a job. Recipients will be asked to attend an Orientation that will provide information regarding their responsibilities in finding a job.

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A Civil Rights Complaint is an allegation that an applicant, recipient or authorized representative of an applicant or recipient, was discriminated against by an employee or contracted employee of Orange County Social Services under one of the basis of discrimination.

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In-Home Supportive Services includes a wide range of services to meet individual needs and ensure you can live safely at home. These services may include:

• Domestic services, such as house cleaning, shopping, cooking, and laundry.


• Personal services, such as bathing and dressing.


• Paramedical services, such as changing bandages or tube feeding.

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The amount of cash assistance a family receives varies by the number of family members and their income.

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Potential applicants are required to attend an orientation meeting during which the adoption process will be explained and questions answered. An Adoption Home Study Worker will then be assigned to help applicants complete the necessary steps leading to the placement of an adoptive child. Preparation for the adoption of our children also includes meeting with a Social Worker from the Adoptions Program and attending classes that are designed to prepare families for the special needs of our children.

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By contacting the Child Abuse Registry, your call:

• Could save a child's life


• Could prevent further abuse or neglect


• May allow families to receive resources or services, which they may desperately need


• Makes a valuable contribution to the protection of children and the prevention of abuse

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The abuse of elders and dependent adults occurs at all income levels and in every city in Orange County. An elder is defined as a person age 65 years or older. A dependent adult is defined as a person between the ages of 18 and 64 years who exhibits physical, mental, and/or developmental disabilities. Abuse is often divided into four main categories: physical abuse; neglect; psychological or emotional abuse; and, financial abuse. Other types of abuse may include isolation, abandonment, and abduction. Over 225,000 Californians become victims of elder or dependent abuse each year but experts believe the problem to be much larger. The full scope of elder and dependent abuse is unknown due to the problem's hidden and complex nature. Victims often remain silent because they fear retaliation from their abusers. Many times victims remain unnoticed and untreated because they are isolated. Individuals are most often the victims of multiple kinds of abuse. Self-neglect can also be detrimental to an individual's well being and should be reported. To report self-neglect, elder, or dependent abuse, please call Orange County Adult Protective Services' 24-hour hotline: (800) 451-5155. All callers are protected by strict confidentiality.

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Foster families receive a monthly reimbursement provided by the Agency for the child's food, clothing and incidentals. The amount varies with the age and special needs of the child. Each child also receives a clothing allowance at the time a child is initially placed in a foster home and once a year thereafter. All funds provided are intended for the child's needs while in out-of-home care. Additionally, foster children in out-of-home care are eligible to receive medical and dental benefits through Medi-Cal.

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If you are 60-years old or older or have a disability, you are not required to look for work in order to be eligible to receive food stamps and you might also be able to claim high medical bills that your insurance does not cover.

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In Orange County, you will hire and supervise your own provider but your provider will be paid directly by the State of California. Your social worker may able to assist you in locating a provider if you do not have one. Additionally, your social worker will authorize the types of services and the number of hours of services you will be provided based on the results of your individual Needs Assessment.

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Is the provider caring? Is the environment clean? Are there developmentally appropriate toys and equipment for your child? Do you and the provider agree on the provider's contract and policies?

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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A state hearing is a complaint about how your application or benefits/services are/were handled. A state hearing is a hearing with you, and Administrative Law Judge from the California Department of Social Services, and a representative of the county. It is not a court hearing. You may, if you wish, to have a lawyer or other representative present with you at your cost. You may bring witnesses. The Administrative Law Judge is in charge of the hearing, which is not open to the public.

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Financial assistance is available to families who adopt a child through our Agency through the Adoption Assistance Program (AAP). AAP funds may continue until the child reaches 18 years of age. In some cases, however, a child may remain eligible for financial assistance until the age of 21 years. In addition, the federal government may provide tax incentives to help adoptive families with the cost of adoption (please consult your tax advisor).

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While everyone should report suspected child abuse, The California Penal Code provides that certain professionals and laypersons who have a special working relationship or contact with children are legally required or mandated to report suspected child abuse to the proper authorities. The law states that these professionals and laypersons shall report known or suspected child abuse to a child protective agency immediately, or as soon as practically possible, by telephone and shall prepare and send a written report thereof within 36 hours of receiving the information concerning the incident. California Penal Code 11172, subdivision (e), gives mandated reporters who report suspected cases of child abuse absolute immunity, both civilly and criminally, for making such reports. However, any person who is legally mandated to report suspected child abuse but who fails to report an instance of child abuse as required by the Child Abuse Reporting Act is guilty of a misdemeanor with a punishment not to exceed six months in jail or a $1,000 fine or both.

For Mandated Reporters who suspect child abuse or neglect, your call is required by law (PC 11166)

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In California, you cannot receive food stamp benefits if you are receiving SSI/SSP. However, other family members may be eligible to receive food stamp benefits.

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Yes, the SSA Purchasing Section processes all solicitations for goods and the majority of the solicitations for services for Orangewood Children's Home. For Public Works solicitations, there are certain guidelines that Orangewood Children's Home shall follow to determine if a Solicitation will be handled by SSA Purchasing or SSA Facilities Services.

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Under state law, welfare agencies may not discriminate, on the basis of race, color, national origin, age, disability, religion, sex, political affiliation or martial status.

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You can find more information in the "Your Rights Under California Welfare Programs" pamphlet given to you by your worker and on the internet.
www.dss.cahwnet.gov/civilrights/
www.ssa.ocgov.com

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Yes, if you meet the food stamp eligibility requirements, you may be eligible to receive food stamp benefits even if you work, especially if your income is low. Food stamp eligibility income limits vary depending on the number of persons in your household and their ages.

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There are various programs available that provide Cash assistance.

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Cash benefits for the care of needy children may be available when:

• One or both parents in the family are deceased.


• One or both parents in the family are physically or mentally incapacitated.


• The principal wage earner parent in the family is or becomes unemployed.


• One or both parents in the family are continually absent from the home in which the child is living.

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On the day you apply for CalWORKs assistance, you will be asked to complete some forms and to listen to an explanation of your rights and responsibilities. You will also be given an appointment to return within one working day to see a Social Worker and complete the application process. To expedite the process, you are advised to bring the following items with you, as applicable:

• Identification (Driver's License or California Identification Card)


• Social Security Card or verification that all family members have applied for Social Security Numbers/Cards


• Verification of rent and utilities


• The most current statements of Bank Accounts and any other resources


• Proof from U.S. Citizenship & Immigration Services (USCIS, formerly INS) of Permanent Resident Alien Status, if applicable


• Immunization records for each family member


• Verification of income, wages, and Social Security Benefits for each family member


• A copy of your vehicle registration for each vehicle owned by the family

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The Caregiver Resource Center receives funding from the National Family Caregiver Support Program through the Office on Aging. The Office on Aging can provide caregivers with information and assistance about respite care, support groups, caregiver training, education, legal advice, and counseling. For more information, please call (800) 510-2020.

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The Council can give you information so that your employees can receive free referrals to registered and/or licensed child care programs.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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Food stamp benefits can be used to purchase:

• Foods for human consumption


• Seeds and plants to grow food for household use

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Yes, if you meet the food stamp eligibility requirements; however, you may be required to participate in a work or training program.

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The following transportation services are available:

• Senior Non-Emergency Medical Transportation


• Door to door transportation service for medical appointments


• Trips to doctors, dentist, pick-up prescriptions, testing, etc.


• Friendly agency drivers


• Arm to arm assistance

Please visit http://www.officeonaging.ocgov.com/transportationinfo.asp to learn more.

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Adults under the CalWORKs program are limited to receiving cash benefits for a lifetime cumulative period of sixty (60) months.

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There are two things to know:

• You can care for two children besides your own children and do not have to be registered.


• Once registered/licensed, the provider's own children must be five years old and enrolled in kindergarten or above in order for them to no longer count in the provider's day care capacity.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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We are Program Integrity of Orange County Social Services. We facilitate compliance with all state and federal civil rights mandates governing equal and effective access to benefits and services and ensure that all programs administered or supervised by the Orange County Department of Social Services are done so equitably and effectively.

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After a complaint has been received by our office it is reviewed and assigned to a Civil Rights Investigator. A appointment is made for the complainant to come into our office and discuss the complaint. As a result of this interview a determination will be made as to whether a full investigation is warranted or not. In either case the complainant is notified in writing as to the reasons for not conducting an investigation or the results of a completed investigation. In the case of a full investigation, Orange County has 120 days to complete the investigation, but may request additional time if needed.

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Welfare fraud exists when a person, on behalf of himself or others, has:

• Knowingly, and with intent to deceive or defraud, made a false statement or representation to obtain benefits, continue or increase benefits, or to avoid reduction or discontinuance of benefits.


• Knowingly and with intent to defraud, failed to disclose a fact, which if disclosed, could have resulted in a denial, reduction or discontinuance of aid.


• Accepted aid he knows he is not entitled to, or accepted any amount of aid knowing it is greater than the amount to which he is entitled.


• For the purpose of obtaining, continuing or avoiding a reduction or denial of aid, made statements that he did not know to be true with reckless disregard for the truth.

• Falsely reporting a parent is absent from the household


• Intentionally failing to truthfully disclose current circumstances, or to report changes that could affect eligibility or benefits such as
  
  
  
  1. Household compostition, people leaving or entering the home
  
  
  2. Income, both earned and unearned, including Child Support
  
  
  3. Resources, including settlements
  
  
  
  


• Intentionally receiving benefits from two or more counties at the same time, or under more than one name


• Failing to report felony narcotics convictions

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As part of an outreach program to ethnically diverse communities, the Office on Aging utilizes an InfoVan. The van serves as an information hub to increase awareness of and access to programs and services in underserved communities. The InfoVan is a traveling van with community outreach materials about programs and services available for older adults and their caregivers. The InfoVan provides pamphlets on information such as senior housing, legal advocacy, caregiver assistance and more in multiple languages. The van helps bring a wealth of resources to seniors who are isolated, or are not mobile. The van is scheduled to be at various events and locations around Orange County. You can view the InfoVan calendar by visiting the Calendar of Events section of the Office on Aging's web site. To learn more about the InfoVan, or to schedule an InfoVan to visit your community event, please call (800) 510-2020.

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The amount of food stamp benefits you may be eligible to receive is based on the number of people in your household, the total amount of your household's income, and the U.S. Department of Agriculture's (USDA) Thrifty Food Plan. The Thrifty Food Plan is an estimate of how much money it costs to provide a household with nutritious, low-cost meals.

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• The elder or dependent adult will be given options to keep him/her safe from harm.


• The victims and their family members can be linked with appropriate community resources.


• Unaware family members and friends can be alerted to step-in and help.


• The Adult Protective Services social worker can assist victims and their families in developing individualized care plans.


• The reporter can feel relief in knowing that a professional is assessing the situation.

To report abuse, please call the Orange County Adult Protective Services' 24-hour hotline: 1 (800) 451-5155.

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A Civil Rights can be filled at anytime, but must be filled within 180 days of the alleged incident.

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Any person who is an applicant, recipient or authorized representative of an applicant or recipient.

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We are Program Integrity of Orange County Social Services. We facilitate compliance with all state and federal civil rights mandates governing equal and effective access to benefits and services and to ensure that all programs administered or supervised by the Orange County Department of Social Services are done so equitably, effectively, and correctly.

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Adoption is the permanent, legal transfer of parental rights and responsibilities from a child"s birth parents to the adoptive parents.

There are four basic ways to adopt:

• International adoption of a child from another country


• Adoption through a private adoption agency


• Independent adoption arranged directly with the birth parents


• Adoption of children in foster care through a public agency

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The Orange County Department of Children and Family Services Adoption Program is a state licensed, public adoption agency. The Adoption Program is responsible for finding families for children who are dependents of the Orange County Juvenile Court and who cannot return to their birth parents.

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When you are a caregiver, it is important to find time to take care of yourself. You owe it to yourself to find time for you. Without it, you may not have the mental or physical strength to deal with all of the demands and responsibilities of caregiving. Such things as: incorporating activities that you enjoy into your routine, getting proper nutrition, exercising, joining a support group, relying on family and friends, and even laughing from time to time can make caregiving easier. You can request a Caregiver Packet from the Office on Aging where you will find helpful tips for caregivers, resources and programs that offer support, as well opportunities for respite. The Caregiver Packet also includes some important health and nutrition information for keeping yourself healthy. For more information, please call (800) 510-2020.

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There is a $500 start-up grant for prospective providers who meet eligibility. Applications will be mailed to providers when their first piece of paperwork from their FDC application is received. Prospective GFDC Providers should call the Child Care Council for a grant application once their GFDC application has been submitted. Those registered/licensed child care providers who are close to renewal may be eligible for a Health and Safety grant of $200.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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Foster parents provide a caring, temporary home for children unable to live with their birth families.

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The first step is to call the Orange County Foster and Adoptive Parent information line at (888) 871-KIDS (1-888-871-5437) to attend an orientation. Learn more at OC4Kids.com.

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During the foster care licensing process, prospective foster parents may indicate their preferences regarding the ages and sex of their future foster children. Placement social workers coordinate with licensed foster parents to try and match foster children with the foster families best suited to meet a specific child or sibling groups' needs. Placement social workers also try to honor the preference expressed by foster parents regarding the ages and sex of the foster children they would prefer to accept.

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After the hearing is completed, the Administrative Law Judge (ALJ) will either send a proposed decision to the Director of the California Department of Social Services or Health Services or will issue a final decision on behalf of the Director. If a proposed decision is sent to the Director, the facts presented during the hearing will be studied and the Director will adopt the proposed decision, order a further hearing or issue his/her decision. If the Director issues his/her own decision, that decision is binding, but you will also receive a copy of the ALJ’s original proposed decision. Immediately upon receipt of the decision, the county must comply with the decision even if a rehearing is requested. If the decision is a denial, any aid pending which you had been receiving will stop. In addition, the county can demand repayment of excess cash air or food stamps, which were paid as aid pending. If you disagree with the decision, you may request a rehearing by following the instructions on the first page of the decision you receive.

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The Senior Santa & Friends Program provides gifts and special request items to vulnerable elderly and disabled clients of the Orange County Social Services or Health Care Agencies. Often, these individuals are isolated from their families and communities due to distance, poor health, mental or physical disabilities, or the absence of any living family members. The Senior Santa & Friends Program seeks to reassure these clients that they are not forgotten, while at the same time, providing them with items they need or items that might help enhance one's quality of life by making life easier or more comfortable or perhaps enabling someone to remain independent.

Last year, Senior Santa & Friends served over 1,600 individuals. This was largely due to the efforts of volunteers and donations received from County employees, private companies, community based organizations, local churches, and private individuals. You, too, can make a difference to someone in your community by volunteering or donating to Senior Santa & Friends - to find out how, please call (714) 825-3111 for more information.

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Yes, food stamp benefits cannot be used to purchase:

• Non-food items, such as pet food, soaps, paper products, household supplies, grooming items, and cosmetics


• Alcoholic beverages and tobacco products


• Vitamins and medicines


• Any food that will be eaten in the store


• Any food marketed to be heated in the store

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You can find more information in the "Your Rights Under California Welfare Programs" pamphlet given to you by your worker and on the internet. www.dss.cahwnet.gov/civilrights/
www.ssa.ocgov.com

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If you are interested in learning more about Adoptions or the Adoptions process, please contact the On-Duty Worker in Adoptions for an Orientation by calling (714) 704-8000 or (888) 871-5437.

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Physical Abuse

• Injuries that are incompatible with explanations


• Bruises, scratches, and/or other injuries


• Inappropriate use of a physical restraint or medication

Neglect and Self-Neglect

• Poor hygiene, dirty or torn clothing or lack of appropriate shelter


• Medical conditions that go untreated


• Malnutrition and dehydration

Psychological or Emotional Abuse

• Elderly person or dependent adult is withdrawn, secretive, and/or hesitant to talk freely around his or her caregiver


• Family members or caregivers isolate the elder or dependent adult, restricting his or her contact with other family members or friends

Financial Abuse

• Unusual bank account activity, including unexplained ATM withdrawals


• Unpaid bills, eviction notices, and/or discontinued utilities


• Implausible explanations given about an elder or dependent adult's finances


• Changes in spending patterns often accompanied by the appearance of a new "best friend"

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For a violation history from the past 2 years, you can visit www.ocfs.state.ny.us.

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Mothers, fathers, or anyone else with legal custody of a newborn infant (up to 72-hours old) can safely and anonymously surrender their baby to employees at one of the following locations:

• Public or private hospital emergency rooms


• Orange County Fire Stations, which are staffed 24-hours a day, 7 days per week


• Orangewood Children's Home, located at 401 The City Drive, Orange, California (714) 935-7080


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Yes. The Office on Aging has staff and volunteers in-house who are fluent in Spanish and Vietnamese, and also has a Language Line that brings a live person (interpreter) on the call who speaks your language (one of over 250 available). Some of its literature is available in Spanish and Vietnamese.

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Yes, you can change your mind within 14 days.

To learn more, please click here .
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Visit the Refugee Health Services Clinic located at 14120 Beach Blvd., #104 in Westminster or call (714) 896-7390. Clinic hours are Monday through Friday from 8 a.m. to noon and 1 to 4 p.m. (closed for lunch noon to 1 p.m.).
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California State licensing standards determine the maximum number of foster children that may be placed with a family, based in part, on the number of other children living in the foster home. Additionally, consideration is given to several other factors when placing children, including the foster parent's experience with children, and how much room is available in the home.

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Family Child Care and Group Family Child Care are provided in a residence.

• Family Day Care (FDC) Providers are reviewed by the Child Care Council of Orange County. The provider can take up to eight children. A FDC Provider is registered.


• Group Family Day Care Providers are reviewed by the Yonkers Regional Office. They may take up to fourteen children. An assistant is required. A GFDC Provider is licensed.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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The Refugee Health Services Program provides health screening for newly arriving refugees to Orange County, asylees, parolees and victims of trafficking. New arrivals are screened for tuberculosis, hepatitis, parasitic infections and other health conditions, and referred to appropriate care.
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The Agency's goal is to reunite families as soon as safely possible. Children are typically placed in foster homes for 6-t0-12 months, although the actual timeframes may vary to allow their parents time to address the problems that brought the children to the attention of the Juvenile Court.

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You must make your request for the State Hearing within90 days (not three months) of the County's action. The 90-day period applies even though you have filed a complaint. The 90-day period begins to run when the county mails you a notice of action.

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To become a registered Family Child Care Provider, we will need to have your name, address, and phone number. We then will enter your name into the State's computer system where an application will be generated and sent to you (it takes about 3 weeks). In the meantime, we will send you the next meeting date for an information session - this will answer your questions in regards to what it means to be a provider and to review the application. Also, a prospective provider must have an inspection of their home. He/she must also pass a Health and Safety Competency course.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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There is no cost to receive a registration or license; however, the prospective provider must meet the requirements of the regulations to become registered or licensed. Prospective providers must pass a Health and Safety Competency course, which is $225. A prospective provider may use the start-up grant monies to pay for this course, or they can pay out of pocket and be reimbursed by the state after they have passed the course and submitted paperwork for reimbursement.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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The law allows a parent or other person with lawful custody of a newborn baby up to 3 days (or 72 hours) old to voluntarily and anonymously surrender the baby to personnel of a Safe Surrender site without fear of prosecution for child abandonment. This means that mothers or fathers who feel they cannot keep their baby can give the newborn baby to authorities within 72 hours of the baby's birth without being identified and without any police involvement.

To learn more, please click here .
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The Social Services Agency (SSA) Purchasing Section is authorized to do business with vendors/suppliers on behalf of all SSA divisions. SSA divisions require various commodities or services to be purchased to fulfill their operational needs. SSA Purchasing conducts business in accordance with the County of Orange Purchasing Policy and Procedures and the County of Orange Risk Management requirements under the supervision and control of the Board of Supervisors. In addition, each County Agency has implemented internal procedures specific to the nature of their respective operations.

Vendors/suppliers may conduct business with the Social Services Agency by responding to various solicitations, such as Requests for Quotes (RFQ), Invitations for Bids (IFB), or Requests for Proposals (RFP). An evaluation process follows a solicitation process. Once the evaluation is finalized, an award is made and a purchasing document/contract is executed. Vendors/suppliers shall receive such document/contract from SSA Purchasing prior to making a delivery or providing a service. Per Contract Overruns Board Policy, adopted in January 2005, unless this process is followed, SSA makes no guarantee that vendors/suppliers will be reimbursed for their goods/services. Vendors/suppliers shall register on-line with the County of Orange via Internet in order to be notified of a solicitation.

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Foster children range in age from infancy to late teens. Their backgrounds cross all ethnic and economic lines and most have experienced abuse, neglect, or abandonment. Foster homes are especially needed for teenagers, sibling sets, teen mothers and their babies, and children with special medical educational, behavioral, and/or emotional challenges. Additionally, Hispanic, Vietnamese and African-American foster families are in great demand.

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Foster parents may work outside the home. Depending on the child's age, there may be a need for daycare or after-school care while the foster parent is at work. In such cases, it is strongly recommended that foster parents use licensed daycare providers to ensure the childcare provider has undergone the appropriate background checks and met all other licensing requirements.

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A registration/license is good for two years. About six months before the registration expires, you will be mailed a renewal application. One of the requirements to maintain your registration/license is to take thirty hours of training within your registration/license period. Certificates are given out at each training and the provider is responsible for submitting them with their renewal application.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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You can have peace of mind knowing that your baby will be taken care of and loved. Your newborn baby will be provided with medical treatment and placed in a safe home. Child social workers will place your baby in a licensed foster home while finding the best adoptive family for your baby.

To learn more, please click here .
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There are specific formats used based on the types of solicitation (IFB/RFP); furthermore, there are specific instructions and requirements listed for each solicitation (either on-line or in the solicitation package). Vendors/suppliers shall follow the instructions provided and fulfill the requirements as instructed in order for their bids/proposals to be considered responsive and responsible during the evaluation process. The Solicitation Instructions pertain to the document format and/or the bid/proposal sections, which are required to be completed and submitted with each bid/proposal response.

The Solicitation Requirements are specific to the goods/services requested, such as, proof of insurance, bonds, references, etc. If, for any reason, a Solicitation's specifications or Scope of Services are unclear or confusing, a Solicitation Protest can be filed before the due date (closing date) of the Solicitation. If, upon review of bids/proposals, a vendor/supplier disagrees with the Contract Award selected, a Protest to the Contract Award may be filed immediately but no later than five (5) working days from the date upon which the Notification of Award of Contract was received from the County. Protest Procedures are incorporated on all solicitations (IFB/RFP).

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The adoption process is specifically designed to help you discover if adoption is right for you and your family. Creating a family through adoption is a challenging undertaking. However, it can also be one of life’s most satisfying and rewarding experiences for you, for your adopted child, and for your family.

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NYS Regulations do not specify a specific amount of space to be a FDC or GFDC Provider. The residence must have 2 exits. There should be enough space for children to crawl, jump, walk, play, etc. comfortably. SACC (School Age programs) and Child Care Centers have a requirement of thirty-five square feet per child indoors.

Please visit http://www.childcarecounciloc.org/home.html to learn more.

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Available children range in age from newborns to adolescents, with many children who are school aged, part of a sibling group, and/or members of ethnic minorities, and some children having special developmental, medical, and/or emotional needs. All of these children are especially wishing for permanent families to love them.

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Mothers and/or fathers might be asked to fill out confidential and anonymous medical history forms to obtain the baby's prenatal history and the parents' respective medical histories. This information will help medical practitioners provide your baby with any medical treatment that might be needed now or in the future.

To learn more, please click here .
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