Frequently Asked Questions

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FAQ

How can I contact Child Support Services?

Physical Location, Map & Driving Directions


1055 N Main Street
Santa Ana, CA 92701


Customer Service Center Hours:

7 a.m. - 4:30 p.m., Monday - Friday (except legal holidays)


(To guarantee services, you must arrive by 4 p.m.)


Only customers with scheduled appointments will be assisted during the hour of 7 a.m. - 8 a.m.


Cashier Hours:

7 a.m. - 5 p.m.


We are located on the corner of Main Street and 10th Street in the City of Santa Ana. The Customer Service Center is on the first floor of the building. Free customer parking is located on the corner of Spurgeon and 11th Street. Parking meters are located around the perimeter of Orange County Child Support Services and surrounding streets. Additional public pay lots are located further away in the Santa Ana Civic Center (Downtown) area.


Map and Driving Directions


General Mailing Address

Department of Child Support Services
P.O. Box 22099
Santa Ana, CA 92702


Telephone & Fax Numbers

Customer Connect: (866) 901-3212

Customer service representatives are available during normal business hours.
Monday - Friday, 7 a.m. - 5 p.m.

(except legal holidays).

Our automated system is available 7 days a week, 24 hours a day.

Fax: (714) 347-4811

Tele-Typewriter access: (866) 399-4096

Outside US: (408) 273-0073


Payment Mailing Address

CA State Disbursement Unit (SDU)

P.O. Box 989067

Sacramento, CA. 95798-9067


Email Address

Existing customers, click here to access Customer Connect. Your inquiry will be reviewed and responded to by a Child Support Specialist.

If you do not have an existing case with Orange County Child Support Services and:

  • You have general questions about our services before you apply

  • You want to provide anonymous information regarding a child support matter, or

  • You have other business related information you'd like to communicate,


    • You may e-mail us directly at: childsupport@css.ocgov.com

    Existing customers who utilize this e-mail box will be re-directed to Customer Connect. Thank you for your cooperation.


    Ombudsman Team

    Telephone: (714) 347-4818


    Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and State Hearings.


    Media Relations

    Contact: Keith McHorney

    Public Information Officer Direct Line: (714) 347-6961

    Fax: (714) 347-4825

    Email: KMcHorney@css.ocgov.com


    Family Law Facilitator

    Lamoreaux Justice Center
    341 The City Drive
    1st Floor, Room 101
    Orange, CA 92868


    Family Law Facilitators help parents obtain and complete court forms. Family Law Facilitators services are provided free of charge and are not connected with Orange County Child Support Services.


    Paternity Opportunity Program (POP)

    Telephone: (714) 347-8118
    E-Mail Address: CSS-Pop@css.ocgov.com


    The Paternity Opportunity Program (POP) is a fast, free, and easy way to establish paternity. Through POP, unmarried parents can voluntarily establish paternity by completing and signing a Declaration of Paternity at the hospital right after the baby is born. Once both parents complete and sign the form, the hospital files the form with California Department of Child Support Services and paternity is established. Parents may also choose to sign a Declaration of Paternity at a later date. Parents can visit Orange County Child Support Services for help with completing and signing the Declaration of Paternity form free of charge.


    (FAQ2042)

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