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Do you charge fines?- The Library does not charge daily overdue fines. However, if an item is more than two weeks' overdue, a bill for re... (more)
The Library does not charge daily overdue fines. However, if an item is more than two weeks' overdue, a bill for replacement will be sent. Once the item is returned all charges are waived.
If an item is lost or damaged, the borrower will be charged for the replacement cost of the item. Customer replacements for lost or damaged items are not accepted. If a lost item is paid for but is then found within six months of payment, the item can be returned for a refund. If any part of an item is missing upon return, the full replacement cost of the item may be charged.
(FAQ11676)
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How do I return library items?- The Library provides three automated return stations which supply receipts. The return inside the Library is available d... (more)
- The Library provides three automated return stations which supply receipts. The return inside the Library is available during the Library’s open hours. The walk-up return is located at the front of the Library on Franklin Street and is available 24 hours a day. The drive-up return is located in the Library underground parking garage and is available during the garage open hours.
(FAQ11675)
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How do I get a Library card?- To get a Library card you can apply online in ... (more)
- To get a Library card you can apply online in English or Spanish and then complete the registration at the
Library.
Visit the Library card and borrowing policy page for more information.
(FAQ6237)
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How do I renew Library items?- Items are automatically renewed on the due date if there are no holds on them and the maximum number of renewals ha... (more)
Items are automatically renewed on the due date if there are no holds on them and the maximum number of renewals has not been reached.
(FAQ6240)
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How do I get museum tickets through the Library?- The Library offers free and discounted passes to local museums and other attractions through ... (more)
- The Library offers free and discounted passes to local museums and other attractions through Discover & Go, which can be accessed with a Library card and PIN. Choose a date on the calendar on the left side of the page, scroll through the list to find the museum or attraction that you want to visit, click on Reserve Pass, and print your pass. New passes become available on the 1st day of each month and are subject to availability.
(FAQ11695)
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Are there any volunteer positions in the Library?- Visit the ... (more)
For questions about how to volunteer, call (650) 903-6337 or email at libraryadultservices@mountainview.gov
(FAQ6246)
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What do I do if I forget my PIN?- Go to ... (more)
Go to My Library Account, select <Forgot your PIN?>, enter your library card number, and click on Submit. An email will be sent to you with a link to reset your PIN. Alternatively, call Customer Service, 650-903-6887..
(FAQ8229)
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How can I make a suggestion to purchase for the Library collection?- If a title is not available in the ... (more)
If a title is not available in the Library Catalog or from
another library through LINK+, suggestions can be made through our Library catalog request
system.
Each account holder may have up to five purchase suggestions
in progress at any given time and a maximum of 60 per rolling calendar year (365 days since the first hold request). To make a suggestion, do
the following: - Click on Suggest a Purchase at the top.
- Log into your library account.
- Fill out the form and click on Submit.
(FAQ7204)
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Do you have Internet access?- The Library has many public computers for Internet use. Patrons can use Internet computers for three hours per day with ... (more)
- The Library has many public computers for Internet use. Patrons can use Internet computers for three hours per day with a Mountain View Public Library card.
Customers have unlimited use of the Library's open, unsecured Wi-Fi "cmvlib" to connect to the Internet.
Non-Library cardholders may request a free short term pass.
Printing is available for $0.15 for single-sided or $0.25 cents for double-sided black & white printing, and $0.30 for single-sided or $0.40 for double-sided color printing.
For more information see the Library's Computer and Network Policy.
(FAQ6232)
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How can I get a job at the Library?- Library positions are offered through the City of Mountain View and open positions can be found on the ... (more)
- Library positions are offered through the City of Mountain View and open positions can be found on the Human Resources Work With Us page.
(FAQ11686)
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How do I pay for lost or damaged items?- Log into ... (more)
- Log into My Library Account you can pay fines and fees with a VISA or MasterCard credit card. There is no minimum payment. Be sure to print a copy of the receipt for your records.
(FAQ6781)
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How can I support the Library?- Donations of any amount are gladly accepted and may be made by credit card, check or cash. Other opportun... (more)
- Donations of any amount are gladly accepted and may be made by credit card, check or cash. Other opportunities include memorial and gift donations, as well as materials donations to the Friends of the Library. The Friends of the Mountain View Library page has more information.
(FAQ6247)
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Do you have seeds available for the public?- The Library maintains an ever-changing collection of seeds for you to grow at home. Our Seed Library is built on seed do... (more)
- The Library maintains an ever-changing collection of seeds for you to grow at home. Our Seed Library is built on seed donations from local gardeners; we encourage seed saving and sharing, but you do not need to donate seeds in order to take seeds. Visit our Seed Library page for more information.
(FAQ11700)
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How do I request an item from the collection?- To place a hold on an item, go to the ... (more)
To place a hold on an item, go to the Library
catalog, search for the item, and click on the Request It button. Log
in using your card number and PIN. You will receive an email notice when the
item is ready to be picked up. To see the new hold in the list click on “Refreshâ€
at the top.
(FAQ6239)
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How can I reserve a group study room?- The Library offers 10 study rooms on the 2nd floor that can be ... (more)
- The Library offers 10 study rooms on the 2nd floor that can be reserved online. For more information, visit the Group Study Rooms policy and Group Study Room FAQs.
(FAQ11687)
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If an item is unavailable at the library, am I able to check out materials from other libraries?- We offer LINK+ service, which is a... (more)
We offer LINK+ service, which is a cooperative effort among many California and Nevada public and academic libraries to make their collections available to library patrons. Items will be checked out at the Customer Services desk and there is no charge for this service.
(FAQ11677)
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Do you deliver materials to customers?- The Library provides a free, homebound service to deliver library materials to residents of the City of Mountain View wi... (more)
- The Library provides a free, homebound service to deliver library materials to residents of the City of Mountain View with long term mobility constraints due to illness, injury, or physical disability that prevents them from coming to the library. For more information on how to sign up for home delivery, please contact libraryadultservices@mountainview.gov or call (650) 903-6337.
(FAQ11698)
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How do I cancel or freeze a hold?- Go to the Library Catalog ... (more)
Go to the Library Catalog and log into your account, then
click on Titles on Hold to display a list of your holds. Find title, and
click on Cancel Hold, and then click on Confirm Cancel Hold.
You can freeze a hold as log as the item is not available
and you are not the first hold in the queue. Find title in hold list, and click
on Freeze Hold. To unfreeze, return to hold list, find title, and click on
Thaw.
(FAQ11250)
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Does the Library have a tutoring program for my elementary, middle, or high school student?- ... (more)
The Library does not offer in-person tutoring but provides a variety of learning resources for children, teens, and parents, both online learning resources and in the Library. Please reach out to us with any
specific requests and we will try to accommodate.
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(FAQ11699)
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Where is the Library located and when is it open?- The Library is located at 585 Franklin St. Mountain View, CA 94041. Directions to the Library and current open hours are... (more)
- The Library is located at 585 Franklin St. Mountain View, CA 94041. Directions to the Library and current open hours are available on the Library website.
(FAQ11696)
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Do you have information on becoming a U.S. citizen?- The Library has a ... (more)
- The Library has a Citizenship Corner collection at the Library which supports community members who would like to become United States citizens. We have books, videos, and online resources to help you prepare for the exam and information about local resources.
(FAQ11697)
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Why are we switching from Encore to Aspen Catalog?- Since Encore is now a legacy product, there will be no further development. In addition, Aspen is more interactive, has ... (more)
- Since Encore is now a legacy product, there will be no further development. In addition, Aspen is more interactive, has additional features such as integrating with our events calendar and registration system, a built-in purchase request system, and the ability to place holds on all editions, a specific edition, or one copy.
(FAQ11797)
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Do you have materials for book clubs?
- ... (more)
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Yes! Book Club in
a Bag allows Mountain View Public Library card holders to reserve and check out these bags with ten copies of a popular book to host their own book clubs. Each kit comes
with discussion questions, tips for running your own book club, and more
information to take the guess work out of hosting a book club. One of your members checks out the kit
using their Mountain View Public Library card and distributes the books to the
group. When finished with the books, return the complete kit to the
Customer Service Desk.
(FAQ10876)
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Do you have recommendations for what to read?- Yes. Librarians are available to answer specific questions about reading recommendations and resour... (more)
- Yes. Librarians are available to answer specific questions about reading recommendations and resources for adults, children, and teens, and the Library Catalog provides lists of titles on order, new titles, grade level lists, and recommendations.
(FAQ6245)
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How do I find out about Library events?- Check out the ... (more)
(FAQ6244)
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Where can I find the bookmobile?- The bookmobile... (more)
- The bookmobile serves a variety of communities within Mountain View. We visit neighborhoods, schools, professional buildings and senior centers. Please check the schedule for a stop near you.
(FAQ11694)
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How do I find out about Mountain View history?- The Mountain View Library houses the Mountain View History Center, a
joint project of the Library and the Mountain ... (more)
The Mountain View Library houses the Mountain View History Center, a
joint project of the Library and the Mountain View Historical
Association. In addition, we have a variety of online resources to help
you with your local history research, including digitized newspapers,
photographs, and oral histories.
(FAQ11701)
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What is the Teen Zone?- The Teen Zone is the library space
dedicated to collections and programs for those in grades 6 through 12
(typically... (more)
- The Teen Zone is the library space
dedicated to collections and programs for those in grades 6 through 12
(typically ages 11/12 through 18) to support reading, relaxation, and
research needs.
Who can use the Teen Zone? Library users of all ages are welcome to browse the Teen Zone collections and borrow materials. Seating in the Teen Zone octagon area is reserved exclusively for teens and those accompanying them. Why is the seating reserved for teens? The Library
limits seating to teens and those accompanying them in order to provide a
comfortable environment to gather, learn and utilize library
resources. This reinforces that the Library values teens and wants them to
have a comfortable place to work and gather. I’m an adult tutor working with a teenager. Can we work in the Teen
Zone?
Yes, as long as you are working alongside a teen. Where
can I find information on library programs for Teens?
Information on
all library programs can be found in the Library Calendar. You can filter by audience to see only the events for teens.
(FAQ8124)
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Is the Library's Aspen Catalog secure?- The Aspen Catalog accesses and displays customer information when they are logged in; however, it does so by connecting ... (more)
- The Aspen Catalog accesses and displays customer information when they are logged in; however, it does so by connecting to the library’s system via Secure API (Application Programming Interface) It is a private connection that requires authorization credentials to limit access. No customer information is stored in Aspen. The vendor, ByWater, has their own Integrated Library System called Koha which does involve saving customer information, but Mountain View Public Library does not use Koha.
(FAQ11796)
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